#Diver won't update

1 messages · Page 1 of 1 (latest)

indigo gull
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I've tried everything! uninstalled the driver then reinstalled it then when i tried updating from the site it keeps giving this error i also uninstall Webroot so i no loner have it
not sure what else to do I'm still able to open my app and all functions are a go i just cant update it to the newest version

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trail baneBOT
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If you have any issues with your graphics card after updating the Nvidia drivers, please perform the following:

  • Remove the existing Nvidia driver by running Display Driver Uninstaller (DDU) here: (AutoDDU can be told to use a custom driver link, or you can use the manual version located here.). For a utility to automate DDU as much as possible follow this guide.
  • You can download drivers from the official site below. (You will need to specify your GPU and operating system.) On a laptop, both iGPU and dGPU drivers should be installed for full functionality and performance.

NVIDIA
AMD
Intel

  • Ensure that your WiFi/Ethernet/Internet is turned off or disconnected before installation of the driver (Running the .exe file) to prevent Windows Update from overriding the driver installation.
  • Disconnect all other monitors (except one main monitor) and all unnecessary USB devices before driver installation to prevent device conflicts or black screens.
  • During driver installation, please select the Custom option when prompted and ensure that Peform a clean installation is checked/ticked before proceeding with the installation.
  • Please restart your computer after the driver installation is completed.
indigo gull
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I've already done that with the help from someone on the nvidia site from support and I'm still getting that error, i did it yesterday.

trail baneBOT
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In order to understand your problem/issue further, we would like you to provide additional specs of your PC/Laptop. Please provide the following specs:

  • Laptop Model (If you are using a laptop)
  • CPU Model
  • Motherboard Model
  • RAM Model & Speed (Please tell us if you have enabled XMP or using custom timings)
  • GPU Model
  • SSD/HDD Model & Capacity (Specify where is Windows installed to)
  • PSU Model & Capacity (Not applicable for laptop)
  • Windows Version (Please also state the Windows version as well, such as 23H2 or 24H2, etc.)
  • Monitor model, resolution, refresh rate and cable used (HDMI or DisplayPort)
  • Apps & games you are trying to run (Please also specify where you get your games from like Steam/Battle.net/Xbox Game pass)

In addition to the following specs, we would like you to answer the following questions:

  • Have you reinstalled the Nvidia Drivers by removing them with DDU and reinstalling them by downloading the drivers manually and installing them?
  • Have you made any changes to your PC/Laptop in the past few days (such as software/hardware install)?
  • Have you encountered any error codes/bluescreens/graphical glitches when encountering the problem? Describe steps to reproduce the problem. Please send a photo/screenshot/video of the problem here as well.
indigo gull
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  • LIAN LI UNI SL-Infinity
  • LIAN LI Edge Series - 100W Full modular power supply-80 Platinum-ATX
  • ASUS ROG STRIX X870-A Motherboard
  • AMD RYZEN 9 7950X
  • ASUS ROG Ryujin lll 360 CPU cooler
  • ASUS ROG STRIX GeForce RTX 4090
  • SAMSUNG 990 PRO SSD 4TB
  • TEAMGROUP T - Force Delta RGB RAM 64GB
    No changes were done to my PC recently, no blue screens nothing at all. Picture already provided on top of the error I’m getting
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other then me not being able to update to latest version i am not having any issues

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games are running smooth and everything shows to be fine

frozen wyvern
indigo gull
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After uninstalling the driver they asked me to send them my pc info they then sent me link to a program that uninstalled my webroot I was then able to reinstall the drivers so i thought the problem was fixed the next day i noticed the app said to reinstall the new version from there it gave me the same issue I even went to the site, same issue. I’m not having any problems with version I have it just won’t allow me to install the latest one. Which I thought was weird because I was able to reinstall the drivers after I removed webroot. And no i didn’t reinstall webroot

frozen wyvern
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Yeah Webroot tends to mess up Windows files

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you may need to do a repair/reinstall Windows

trail baneBOT
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If you are encountering issues performing a DDU, please do the following:

  • Use the latest DDU Version from Guru3D and ensure you have extracted the exe before booting into safe mode (Until you see the Display Driver Uninstaller.exe in the extracted folder)
  • Run the DDU program in Safe Mode

If you have issues booting into safe mode, you can do the following:

  • Restart the computer.
  • At the sign-in screen, hold the Shift key down and then click Power > Restart.
  • After the computer restarts to the Choose an Option screen, select Troubleshoot > Advanced Options > Startup Settings > Restart.
  • After the computer restarts, a list of options should appear. Select 4 or F4 to start the computer in Safe Mode. If you must use the Internet, select 5 or F5 for Safe Mode with Networking (Please note that only Ethernet works)

If the Startup Settings do not appear, do the following:

  • Press the Windows Key + R.
  • Type msconfig in the dialog box.
  • Select the Boot tab.
  • Select the Safe Boot option and click Apply.
  • Choose Restart to apply the changes when the System Configuration window pops up.

Note: Once you are done using Safe Mode, go back in and undo the Safe Boot option.To exit safe mode, restart your system or perform the following if it doesn’t work:

  • Press the Windows logo key + R.
  • Type msconfig in the Run dialog. Select OK.
  • Select the General tab.
  • Under Startup Selection options, select Normal Startup and press OK.

On systems with multiple GPUs, such as laptops, please only run the DDU on the affected device/which drivers to remove. Note: If you run the DDU to uninstall AMD or Intel drivers, you may reinstall the chipset drivers before reinstalling the graphics card driver if your GPU and CPU are from the same brand (AMD GPU + AMD CPU and Intel CPU + Intel Arc GPU) or if your Intel CPU has an iGPU (Non F CPUs)

frozen wyvern
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whoops

trail baneBOT
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If you are intending to reinstall Windows or reset your PC, do not use the “Reset This PC” option. Instead, please use the Media Creation Tool for Windows 10 or 11 to create a USB install to wipe the disk and reinstall Windows. Alternatively, you can use the recovery drive/factory image to restore your PC to the original manufacturer state if you are using a prebuild PC.

If Windows is not working properly especially after a Windows update or a Windows feature upgrade (such as from 23H2 to 24H2), you can do the following:

  • Use the “Fix Problems using Windows Update”. Open the settings app > System > Recovery > Fix Problems using Windows Update
  • Use the Media Creation Tool for Windows 10 or 11 and perform an in-place upgrade. Boot up the Windows Installation on your USB and press “Upgrade:Install Windows and keep files, settings and applications.”
  • Roll back to a previous Windows upgrade: Open the settings app > System > Recovery > Previous Version of Windows.
  • Uninstall problematic Windows Update: Open the settings app > System > Windows Update > Update History (Take note of the recent update installed) > Uninstall Updates
frozen wyvern
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Here

trail baneBOT
indigo gull
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Thank you I’ll try this out when I get the chance

indigo gull
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Can I just reinstall windows? I don’t mind loosing any data this rig is only used for gaming I do have a few things on it but nothing major.

frozen wyvern
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You can

indigo gull
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Can I try to go into cmd under administrator first to try and have it repair any issues it may have first before trying the reinstall. I found the commands on line

frozen wyvern