#Pc issues

1 messages · Page 1 of 1 (latest)

pulsar finch
#

Guys I need help, I've been having this issue for so long and I can't seem to find anything to make it work. I have a 4070ti, the problem i have is that whenever I'm playing or just not have anything open it seems to always crash. I would have no display, and my fans are all the way ramped up to the max. I have to force to do a force shut down in order for me to reboot the computer. Me needs helpppp

hazy spokeBOT
#

In order to understand your problem/issue further, we would like you to provide additional specs of your PC/Laptop. Please provide the following specs:

  • Laptop Model (If you are using a laptop)
  • CPU Model
  • Motherboard Model
  • RAM Model & Speed (Please tell us if you have enabled XMP or using custom timings)
  • GPU Model
  • SSD/HDD Model & Capacity (Specify where is Windows installed to)
  • PSU Model & Capacity (Not applicable for laptop)
  • Windows Version (Please also state the Windows version as well, such as 23H2 or 24H2, etc.)
  • Monitor model, resolution, refresh rate and cable used (HDMI or DisplayPort)
  • Apps & games you are trying to run (Please also specify where you get your games from like Steam/Battle.net/Xbox Game pass)

In addition to the following specs, we would like you to answer the following questions:

  • Have you reinstalled the Nvidia Drivers by removing them with DDU and reinstalling them by downloading the drivers manually and installing them?
  • Have you made any changes to your PC/Laptop in the past few days (such as software/hardware install)?
  • Have you encountered any error codes/bluescreens/graphical glitches when encountering the problem? Describe steps to reproduce the problem. Please send a photo/screenshot/video of the problem here as well.
nimble void
#

Also, does it crash while not playing games?

pulsar finch
#

Yes it also happens when not playing games

pulsar finch
nimble void
#

If the GPU came clean on their end I'd start investigating the rest of the PC

#

At a minimum, can I know what CPU does your computer have?

#

Also, open HWINFO in sensors mode and show the contents of the GPU section

hazy spokeBOT
#

HWINFO has two modes, Summary and Sensors. Normally, when asked, you'll want to use the Sensors-only mode to get the information that may be needed (e.g. temperatures, power usage, clock speeds.)

When opening HWINFO, make sure to tick "Sensors-only" so that it does not open the summary display first. Then click Start.

On some hardware, HWINFO may ask if you want to monitor them or not, as there may be some potential conflicts if they were monitored. Usually these aren't important enough to matter if it's being monitored or not.

Once HWINFO's sensor status window open, look for the relevant sections and screenshot them. If you're unsure, screenshot the entire thing. This window is scrollable, so you'll need to scroll and take multiple screenshots.

If you know what you're doing, these are the items you'll probably need (names may vary; below are samples from Intel CPUs; some items may not exist for your particular system):

  • Core VIDs
  • CPU Package Temperature
  • Core Thermal Throttling
  • Package/Ring Thermal Throttling
  • CPU Package Power
  • PL1 Power Limit (Static)
  • PL2 Power Limit (Static)
  • MOS
  • VR VOUT
  • +12V
  • Vcore
  • CPU Fan
  • Pump Fan
  • GPU Temperature
  • GPU Hot-spot
  • GPU Core Clock
  • GPU Power
  • GPU +12V
  • GPU Fan
  • GPU Performance Limit Reasons
  • Windows Hardware Errors (WHEA)
pulsar finch
#

This is what I currently have

lusty field
pulsar finch
#

No it didn't crash with them

#

It crashed before and they replaced some parts

#

With them

#

But I still had the same problem

lusty field
#

what did they change

pulsar finch
#

The cpu

lusty field
#

and also do the HWmonitor thing

pulsar finch
#

Okay

nimble void
#

hmm

#

have you ever reinstalled Windows on this PC?

nimble void
pulsar finch
#

Yes I have reinstalled windows

#

Everything has been pre built

flat osprey
#

Have you also installed all the drivers and chipsets with it?

#

You need to install them before even using the PC or installing the GPU drivers

nimble void
#

Hint: Windows Update alone is not enough and tends to miss stuff

#

Go to your motherboard maker's site and download everything you need first. Even if you think it's installed, do it anyway. Go with this order.

  • Chipset software
  • everything else
young forge
pulsar finch
#

Everything is up to dage

#

Yes I've checked event viewer, but all it says "previous system shutdown was unexpected"

#

And before that it says IOMMU fault reporting has been initialized

lusty field
#

send hwmonitor

pulsar finch
pulsar finch
nimble void
nimble void
# pulsar finch Not sure what any of this means

Nothing looks weird here. When opening Device Manager do you see any auto expanded categories? If yes, you're likely still missing drivers

If no, now run 3DMark test, while HWINFO is still open. Once that's done, show both 3DMark results and HWINFO's sensors again.

pulsar finch
#

Is 3d mark test what i have to download?

pulsar finch
nimble void
hazy spokeBOT
pulsar finch
pulsar finch
#

Thats what i see for device manager

pulsar finch
nimble void
#

Now show the contents of HWINFO's GPU section again

pulsar finch
nimble void
#

nothing looks weird here. now use the wukong benchmark and run it in a loop in a window. observe hwinfo numbers, specifically the gpu ones

pulsar finch
pulsar finch
nimble void
#

keep it running until it crashes/black screens or after a few hours have passed

pulsar finch
#

The times it crashes a lot is when I am playing Overwatch or Marvel rivals

nimble void
pulsar finch
#

The thing is even when im not playing either game and i have nothing open it still crashes

#

and the cpu was replaced

nimble void
#
  • look for any BIOS updates for your motherboard and apply it
  • test with your RAM's XMP/EXPO turned off first
  • disable PBO
  • drop clock multipliers
pulsar finch
#

I retook it to the store to get it checked because i continued having the same issue and I was told they couldnt find anything

pulsar finch
#

I just had it crash again

pulsar finch
nimble void
# pulsar finch

Contact the system manufacturer/system integrator instead of the shop if the shop is not the same as the SI

#

Suspecting lemon