undone scroll
This has been driving me crazy since like August 22nd. Whether it's playing a video game like Armored Core VI or Spider-man Miles Morales (when it first happened), or watching youtube on Google Chrome, my dual screen setup will go completely black and not turn back on even after like 5 minutes. The PC would continue running but no screens even when I would plug the various display cables into different parts of the GPU. I would have to manually turn my computer on and off to get it to turn back on. I ran several diagnostics with the GPU, processors and RAM and everything came up green. It'd still happen. I made sure my BIOS were updated and disabled Enhanced Turbo as I heard that was a potential issue. It'd still happen. I'd run DISM and sfc. It'd still happen. Baffled, I brought my computer to Best Buy Geek Squad and told them about the issues. They gave it back to me Thursday night (8/29) saying they checked everything and it should all be good. Then yesterday it happened twice more. Once while watching youtube and while playing Armored Core. After the youtube problem I swapped out power cords and put them into new sockets. Then I DDU'd my old graphics driver and installed the Nvidia studio 560.81 driver instead. When it happened an hour or so later while gaming, I ran an event viewer and found these.
This is where everything fell apart and the screen went back
*[8:46 PM]*The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\Video3 CMDre 00000001 00003ffc ffffffff 00000007 00ffffff The message resource is present but the message was not found in the message table
*[8:46 PM]*this is definitely a graphics driver problem
*[8:47 PM]*after this happened, this happened next and then I had to hard reboot
*[8:47 PM]*Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33 Faulting module name: dwmcore.dll, version: 10.0.22621.4036, time stamp: 0xa44fde33 Exception code: 0x8898008d Fault offset: 0x0000000000123211 Faulting process id: 0x0x3B08 Faulting application start time: 0x0x1DAFB3A0C01F84F Faulting application path: C:\WINDOWS\system32\dwm.exe Faulting module path: C:\WINDOWS\system32\dwmcore.dll Report Id: ffcef938-7c49-4e55-a414-e558bc17100e Faulting package full name: Faulting package-relative application ID:
After this I did the following:
I disabled GPU scheduling in Windows and in Google Chrome
I downloaded OpenRGB to turn off the RGB in my graphics card, as I heard that could be an issue.
I set my power options for Maximum performance to make sure the GPU was getting enough power.
I set my PCIe Power link management settings to "off" as I heard that could be an issue.
I set my DVI cable and my HDMI cable to different ports in different "sections" as I heard that can also be an issue, having the cables too close to each other.
Here are my current specs:
PSU: Corsair RM750X 80 plus Gold
GPU: AUS TUF RTX 4070 TI Super 16 GB OC Edition
Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor
MOBO: MSI MS-7D09 no wifi
OS: Edition Windows 11 Home
Version 23H2
Installed on 4/12/2024
OS build 22631.4037
Experience Windows Feature Experience Pack 1000.22700.1027.0
It hasn't happened again yet but I also haven't ran anything else since then. Did anyone else have this problem and what was your fix for it?
gusty peak
rain swift