RTX 4090 FE driver crash in 3DMark | NVIDIA | Page 1

thorn flicker Feb 5, 2024, 10:57 PM

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I am trying to run the Speed Way benchmark on my recently built PC with 3DMark. Unfortunately, about a minute after I run the benchmark, it says that an error occurred with the following details.

File: F:\futuremark\jenkins\workspace\Tango_release-1.0.8@2\engine\external\3dmark-sdk\sdk\dm_gfx_project\dm_gfx\dxgi\swap_chain.cpp Line: 240 Function: IDXGISwapChain::Present Expression: result Error: The application made a call that is invalid. Either the parameters of the call or the state of some object was incorrect.
 Enable the D3D debug layer in order to see details via debug messages. (0x887a0001)

I contacted 3DMark support and they said that my GPU driver is crashing. So, I did a clean install of the latest driver, but still keep getting the same error. I am not sure what else to try, so any help would be greatly appreciated.

deft zodiac Feb 6, 2024, 12:57 AM

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3DMark Speed Way

Does Port Royal and Solar Bay, other RT benchmarks, crash in the same way?

Also check Time Spy and Fire Strike, DX12 non-RT, and DX11 benchmarks.

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As you mentioned Speed Way, you probably own it

thorn flicker Feb 6, 2024, 1:40 AM

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deft zodiac > 3DMark Speed Way Does Port Royal and Solar Bay, other RT benchmarks, crash in...

I tried it with port royal and it actually made it into the process of running and collecting data, until it completely froze my PC

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Speed Way gives the error in the "Collecting System Information" phase

deft zodiac Feb 6, 2024, 1:48 AM

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So what you are saying is that the benchmarks didn't actually run and gets stuck in the collecting system info phase?

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Can you try uninstalling SystemInfo and reinstalling that first?

thorn flicker Feb 6, 2024, 1:53 AM

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deft zodiac So what you are saying is that the benchmarks didn't actually run and gets stuck...

Just Speed Way. Port Royal actually runs (until it freezes my PC).

thorn flicker Feb 6, 2024, 1:53 AM

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deft zodiac Can you try uninstalling SystemInfo and reinstalling that first?

okay

deft zodiac Feb 6, 2024, 1:56 AM

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thorn flicker Just Speed Way. Port Royal actually runs (until it freezes my PC).

Wait.

Do you own any game(s) that utilise ray tracing?

thorn flicker Feb 6, 2024, 1:58 AM

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deft zodiac Wait. Do you own any game(s) that utilise ray tracing?

I just got cyberpunk, but haven't played it yet

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I have not played any games on this pc that use ray tracing yet

deft zodiac Feb 6, 2024, 2:01 AM

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thorn flicker I just got cyberpunk, but haven't played it yet

You probably should do this now and play it with PT and see if the video card rapidly implodes

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If it does, then retest with no RT

thorn flicker Feb 6, 2024, 2:01 AM

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Okay

deft zodiac Feb 6, 2024, 2:02 AM

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thorn flicker Just Speed Way. Port Royal actually runs (until it freezes my PC).

BTW if Port Royal does run, since it has a demo, try running it and when it freezes, does the audio glitch out or keep playing

thorn flicker Feb 6, 2024, 2:03 AM

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Just a minute ago, I ran Speed Way in the interactive mode and it worked fine. Does that tell you anything?

thorn flicker Feb 6, 2024, 2:04 AM

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deft zodiac BTW if Port Royal does run, since it has a demo, try running it and when it free...

It stops running

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The audio, that is

deft zodiac Feb 6, 2024, 2:04 AM

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What happens when you press CTRL-ALT-DEL?

thorn flicker Feb 6, 2024, 2:05 AM

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deft zodiac What happens when you press CTRL-ALT-DEL?

in port royal?

deft zodiac Feb 6, 2024, 2:05 AM

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Yeah, when it crashes

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Or, Task Manager (turn on always on top first beforehand) - can be opened with CTRL-SHIFT-ESC

thorn flicker Feb 6, 2024, 2:06 AM

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Lemme check

deft zodiac Feb 6, 2024, 2:09 AM

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To figure if it's the entire PC or just 3DMark

thorn flicker Feb 6, 2024, 2:20 AM

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Yh, it appears that just a few things freeze with port royal. My mouse and every currently open window. Once I stopped it via task manager, everything went back to normal

deft zodiac Feb 6, 2024, 2:22 AM

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So it also freezes the rendering of some other apps, but not all of them? Curious

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And the entire system is still up

thorn flicker Feb 6, 2024, 2:22 AM

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yep

deft zodiac Feb 6, 2024, 2:22 AM

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How did you perform the clean install of driver?

thorn flicker Feb 6, 2024, 2:23 AM

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First I just did it in Geforce Experience, but when that didn't work, I used DDU

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I guess I can always try uninstalling 3DMark and reinstalling it, to see if it's an issue with that

thorn flicker Feb 6, 2024, 2:41 AM

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thorn flicker I guess I can always try uninstalling 3DMark and reinstalling it, to see if it's...

Do you think that I should do this?

deft zodiac Feb 6, 2024, 2:47 AM

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No harm (try this: uninstall 3DMark, and uninstall Systeminfo from Windows Settings, restart the PC, then install and run 3DMark)

thorn flicker Feb 6, 2024, 2:48 AM

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okay

thorn flicker Feb 6, 2024, 5:13 PM

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That didn't help 😭
I have been talking to 3DMark's customer support and they seem to think that it is an issue with the hardware of the graphics card. I really hope this is not the case.

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I will keep you updated

thorn flicker Feb 6, 2024, 11:53 PM

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Strangest thing: everything works fine if I make it not be full screen

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Do you think it has to do with me having an ultrawide monitor?

deft zodiac Feb 7, 2024, 6:54 AM

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Do you have other video cards to test with?

deft zodiac Feb 7, 2024, 6:54 AM

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thorn flicker Do you think it has to do with me having an ultrawide monitor?

Unlikely, as I also do have one

thorn flicker Feb 7, 2024, 3:12 PM

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deft zodiac Do you have other video cards to test with?

No

thorn flicker Feb 7, 2024, 11:45 PM

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deft zodiac Do you have other video cards to test with?

I think it might be that my GPU is not getting enough power. What do you think? If possibly the problem, maybe it's an issue with my PSU.

stiff yew Feb 8, 2024, 12:22 AM

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thorn flicker I think it might be that my GPU is not getting enough power. What do you think? ...

Try other benchmarking tools

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Common signs when PSU is failing:

Won't power on.
Bluescreens or completely freezes seemingly randomly, slanted more towards gaming or rendering.
Resets or powers off when launching a game, or during gaming.
Boot loops.
No Post/Video
Failing fan sounds from PSU.
Smoke.
Tripping the power surge when turning it on.

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Also

Artifacts: If you see strange visual glitches or distortions in your games, it could be a sign that your PSU isn't providing enough clean power to your graphics card.
Driver crashes: Frequent driver crashes during gaming can sometimes be caused by power delivery issues.

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Try these in bios

thorn flicker Feb 8, 2024, 3:56 AM

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Okay thanks.

thorn flicker Feb 10, 2024, 8:44 PM

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Fixed it! I use Windows Onscreen Keyboard for some things, which is apparently considered an overlay, even though it doesn't seem like it at all. Closing it made everything work like a charm.

#RTX 4090 FE driver crash in 3DMark