PC not staying on

[abstract brook]

I hit the power button on my PC and it turns on but my monitors won’t turn on, but they are getting power. In the photo, there is a white light next to the word DRAM. I don’t know what to do

[vapid raft]

djx, what are your PC's specs?

[mighty orchid]

What model motherboard? Possibly faulty ram or not properly seated. Agreed with TLG though. Need full specs

[abstract brook]

i9-10900K
Strix 3090
32 GB Ram

I don’t really know anything else

[vapid raft]

what is the xmp profile on your RAM?

[abstract brook]

I have no clue what that is

[vapid raft]

the speed of the ram you have

[abstract brook]

Oh I have no clue man

I had this built for me

[vapid raft]

ok

[abstract brook]

I just know GPU and CPU

[mighty orchid]

Was it working when you got it? No DRAM light?

[abstract brook]

YEA

nothing changed

[vapid raft]

the light indicates you're getting a no post at the dram stage

[abstract brook]

There is 4 lights there

[vapid raft]

when the board does its checks

[mighty orchid]

Maybe something got loose… did you happen to do any BIOS update?

[abstract brook]

Monitor has power but no video

And PC just switched off

[vapid raft]

turn off the PC

[abstract brook]

And turned back on again

Also no power to keyboard

And it keeps shutting off and back on

[vapid raft]

turn off the pc

[mighty orchid]

Understand the symptoms.. TLG and I are trying to determine what happened or what you’d need to do

[abstract brook]

No update and PC hasn’t moved in a month

I don’t even open the glass sliding door

[vapid raft]

once you've turned off the pc

[abstract brook]

Oh ok

[vapid raft]

you're gonna open the glass panel

and you're going to remove the ram

[abstract brook]

You won’t me to flip power switch off after pushing down power button

[vapid raft]

you can do that yes

[abstract brook]

I have a switch on my PSU

OK DONE

Thanks for helping

[mighty orchid]

Yeah hold power down until it stops booting then switch

[vapid raft]

ok, uninstall your RAM

[abstract brook]

What does that mean

I know zero about computers man

[vapid raft]

each RAM stick is held in by two tabs

[mighty orchid]

There are little latches on either side of a ram stick, you’ll push away from the ram to unlock then open

[vapid raft]

you need to depress at least one of those tabs

to release the RAM

[abstract brook]

I don’t even know what a Ram stick is man

I know it’s embarrassing

No one ever showed me this stuff

[mighty orchid]

The things that say GSkill on it

[vapid raft]

those 4 things that say g skill on them

[abstract brook]

All I know is the motherboard and GPU

ok

[stuck shadow]

Hahahahahs

[mighty orchid]

Out

[abstract brook]

Don’t know why your laughing at me

[vapid raft]

you push the tabs in and you'll be able to gently slide the sticks out

[stuck shadow]

Am laughing cause I was just like you

[abstract brook]

I know I am stupid

Hold up have to move this

[vapid raft]

concentrate bruh

[mighty orchid]

Get out of this thread boy

[vapid raft]

I know there's an Adderall shortage, but I need you to stay with me here

[abstract brook]

Gotta move surge protector so I can open the door

One moment

Push in the tabs

And the stick will just fall out

[mighty orchid]

Nah, it’ll pop out slightly then you can pull it out the rest of the way gently

[vapid raft]

https://www.youtube.com/watch?v=UKR5xRsOhNg

if you need a video

[abstract brook]

Ok one second

[mighty orchid]

Yeah maybe check the video first

[abstract brook]

Yea tried pushing them in and they don’t budge

And don’t want to snap the plastic

[mighty orchid]

Check the vid

[vapid raft]

the video will show you how to release the RAM

the tabs should slide back to unlock the RAM

on some boards only the top tab is able to move

[abstract brook]

When pulling out the Ram, can I grab it anywhere

Not a lot of room to get a grip

After pushing the tabs

[vapid raft]

yeah, it's usually easier to grab it close to where the tab is

and just rock it out

[mighty orchid]

Anywhere yeah. Just don’t touch the contacts at the bottom

One of your tabs, you’d push on the ribbed part

[vapid raft]

once you have them out, let us know

[mighty orchid]

You’re so hot

[abstract brook]

Is that black trident thing coming off too

[mighty orchid]

Yep

[vapid raft]

yeah that whole piece will slide out

[mighty orchid]

All part of the ram stick

[vapid raft]

do them one at a time

[abstract brook]

Can I put my finger on bottom of the Ram stick

To get an even pull

[vapid raft]

yes

[abstract brook]

On each end

[vapid raft]

and just wiggle them

[abstract brook]

Got it

All 4?

[mighty orchid]

Yup

[abstract brook]

Should I put these on towel

[vapid raft]

you're gonna remove all 4, but you're gonna do it one at a time

[abstract brook]

Desk is little dusty

[mighty orchid]

On the table is fine

[vapid raft]

you can safely put them on the table

even if it's a bit dusty it should be fine

[abstract brook]

My table is a giant mousepad

That’s cool?

[vapid raft]

that's fine

[mighty orchid]

Yeah

[abstract brook]

Ok

Thanks for helping man

Ok let them get them out

One min

[mighty orchid]

Reason I said not to touch the contacts at the bottom is that’s where it touches the motherboard. You can clean those contacts if you touch accidentally but easier to just not touch

I remember removing my first RAM stick.. was super nervous but everything turned out well. You’ll be a pro in no time

[vapid raft]

you never forget your first time

[abstract brook]

I touched the part that looks like a wrench

[vapid raft]

it's ok to be nervous

[abstract brook]

The contacts I don’t think I can touch

[vapid raft]

congrats

you've successfully removed a stick of ram

[abstract brook]

Ok hold up

[mighty orchid]

Where you’re holding is fine, the contacts are the little gold bits.

[abstract brook]

Done

[vapid raft]

awesome

[mighty orchid]

@vapid raft you just want him to reseat the sticks?

[vapid raft]

i want him to just install a single stick first

to see if we can boot

[abstract brook]

By the way, with this error, are you guys pretty certain the issue can be fixed

[vapid raft]

the ram sticks will only go in the same way you removed them

so line it up like your previous pic

[abstract brook]

How many possibilities could it possibly be

Thanks so much man

I can’t thank you enough for wasting more time helping people with there computers

[vapid raft]

it's possible it was the RAM settings, but booting in with a single stick should reset the memory

[abstract brook]

Ok

Which slot to fill

[mighty orchid]

Worst case you’d need to buy new ram, okay case is you’d be short a stick or two (that may be faulty), best case or most likely is what TLG said. Possibly just ram settings

[abstract brook]

Does it matter if they go in the same slot

[vapid raft]

you can use whatever slot you want

[abstract brook]

What slot do I fill first

[mighty orchid]

Find a slot 0

[abstract brook]

Ok one sec

[mighty orchid]

Well, that’s my preference.. but anywhere works

[vapid raft]

whatever slot is physically easier for you to install it in, knowing you will still need to fill the other slots eventually

we are just trying to get you to boot, performance doesn't matter at this stage

[mighty orchid]

Yeah true

[vapid raft]

and we can also use this as an opportunity to rule out a bad stick of memory

or a bad channel

hopefully it was just the board trying to train the memory to a setting it was having trouble with

[abstract brook]

Does that writing next to the slots mean anything

[mighty orchid]

Just put it in the left most slot

[abstract brook]

I will say that my PC froze last week while streaming and the only way to unfreeze it was to restart with power button

[vapid raft]

A1 and B1 are the slots you'd want to use if you only had 2 sticks, but you have 4 so you'll be fine

[abstract brook]

I don’t know if this the same issue

Ok

[vapid raft]

err wait

A2 and B2 are supposed to be first

[mighty orchid]

Lol why does it say first for 2

[vapid raft]

lol i didn't even look at the damn diagram

it's cool

[mighty orchid]

Second from left slot

[vapid raft]

we are just testing

they're all gonna be filled

[abstract brook]

The one all the way to the left

[vapid raft]

Meuwn, I gotta shower bruh, can you help him make sure it loads with a single stick and then add multiple sticks without xmp to see if it will boot?

[mighty orchid]

Yeah

[vapid raft]

I'll check back in in a bit

[mighty orchid]

Ideally just put it in the second from left slot. We didn’t see the diagram to the left of the slots

[abstract brook]

Does the Ram stick fit in place before snapping down the tabs

Or no

[mighty orchid]

If you push it in gently all the way the tabs will snap up to lock it in place

Just make sure you’re lining it up right, there’s a key

[abstract brook]

Then I’ll push down the tabs

The tabs actually needed force a little

[mighty orchid]

See how the side with the contacts has a notch in it?

[abstract brook]

Like more push than a click/snap

[abstract brook]

I think I’m doing it wrong

[mighty orchid]

Why

[abstract brook]

Do i have to gently push the Ram in the slot

[mighty orchid]

GSkill text should be at the bottom, right?

[abstract brook]

The tabs don’t close automatically

Yes

But I don’t want to put too much force on the Ram stick

[mighty orchid]

Okay so you have it in the right orientation

[abstract brook]

I don’t know if I am supposed to balance the stick while closing the tabs

[vapid raft]

you can push one end in at a time

[mighty orchid]

If you can’t pull up the tabs to close them on the sticks you might have to push harder

[vapid raft]

i usually lock the bottom in place first then the top

[mighty orchid]

It should close the tabs on its own

Yeah do one end then the other

[abstract brook]

I close the bottom tab but the stick slides out the bottom still

They don’t close on there own. I have to force them down

[mighty orchid]

When the stick is all the way in the tab should close. If you have to close it on it’s own, fine but it should be locked in place then

Shouldn’t be able to fall out

[abstract brook]

I close the tabs but the stick slides right out

[vapid raft]

open the tabs

[abstract brook]

I don’t want to push the Ram too far in

[vapid raft]

you should not be closing them yourself

when you push the ram in, the tab will lock it in

on it's own

[mighty orchid]

Leave the tabs open and then push in farther

You’ll hear a click when the tab closes on one side

[vapid raft]

get one side to click first

then do the other

[abstract brook]

Ok yeah top one closed on it own

[vapid raft]

you'll get a feel for it once you've done it a few times

ok

[abstract brook]

Now push the bottom in

[vapid raft]

yeah

you got it

just push till it locks in

[mighty orchid]

Nice

[vapid raft]

sometimes it needs a bit of oomph

[mighty orchid]

TLG are you wet and naked right now giving tech support

[vapid raft]

not yet

[mighty orchid]

https://tenor.com/view/charmed-heated-horny-oh-god-into-it-gif-9909521

[abstract brook]

Yeah does require a little force

Wouldn’t think so

[mighty orchid]

Both tabs locked?

[abstract brook]

Ok let me get the other 3 in

Yeah

[mighty orchid]

Wait wait

Just one stick

[abstract brook]

Oh

Ok

[mighty orchid]

Think TLG wants you to just boot with one

[abstract brook]

Turn on PC

Flip switch on and push power button

[mighty orchid]

Yup

What slot is that ram stick in?

[vapid raft]

yes

turn it on with one

we want to post

post is good

[abstract brook]

Now monitor is booting up

Like normal

[mighty orchid]

Fussy thing

[vapid raft]

good

[abstract brook]

Ok monitor is on

[vapid raft]

half the problem is solved

[abstract brook]

Does that first screen mean anything

That I sent

About the remind me

[vapid raft]

it just means you didn't put the stick in the ideal place for a single stick of RAM, it's not gonna matter

[mighty orchid]

Just saying that we didn’t put the ram stick in the optimized slots. It’s fine for what we did

[abstract brook]

Power down PC

And flip switch off

[mighty orchid]

Shut down through windows

[abstract brook]

And do another stick

[mighty orchid]

Then flip the switch, then yes another stick

[abstract brook]

For what it’s worth…the monitor went from having no signal to having signal

But I also have my LG HDR monitor plugged into

But PC is shutting down now

Want me to turn my other monitor off

Or unplug it

[mighty orchid]

Nah

[abstract brook]

Ok

[mighty orchid]

The issue is strictly with the ram

[abstract brook]

Ok second stick right next to it

[mighty orchid]

Uhh..

[abstract brook]

Can I use paper towel to gently wipe the contact off

[mighty orchid]

Give it a space in between

[abstract brook]

There not dirty

Just in case

[mighty orchid]

It’s fine, I wouldn’t wipe it

[abstract brook]

Oh ok

So skip a space

[mighty orchid]

Paper towel might scratch or leave particles

[abstract brook]

Oh ok

[mighty orchid]

Yeah ideally we would’ve put in the slots that will be empty

[abstract brook]

Ok

[mighty orchid]

But this is fine for this test

[abstract brook]

Second one is in

I did leave a space

Turn PC on

[mighty orchid]

Try booting again

Can you take a pic of where the ram is now? Just to make sure

[abstract brook]

Ok

Booting up

My keyboard doesn’t have power for whatever reason and PC is on

But nothing

Booting up

No screen

[mighty orchid]

Second stick is all the way in?

[abstract brook]

Yea it clicked

[mighty orchid]

Hmm okay

So having the original issue now, right?

[abstract brook]

Exactly

[mighty orchid]

Shut it back down

Flip the switch again. Then I want you to remove the first stick and move it to the slot to the right of it. Then remove the second stick. Keep that second stick handy so we can use it next test.

I’m wanting to check the other channels first and use the slots the motherboard wants us to use

[vapid raft]

we need to determine if the stick is faulty or if the slot is faulty

[abstract brook]

Ok

[vapid raft]

actually showering now

[mighty orchid]

LMAO

I’m just gonna have him check the other slots first unless you wanna go about it differently, TLG

[abstract brook]

Boot it up

[vapid raft]

https://tenor.com/view/do-it-gif-26049397

[mighty orchid]

Where is the ram now? Original stick on the second from left slot?

[abstract brook]

Ok monitor turning on

Booting up like normal

[mighty orchid]

Send a pic of the ram slots

[abstract brook]

Booted up

[mighty orchid]

Please

[abstract brook]

The second stick I put in I have set aside

So only stick in now is the first stick we put in in slot two

Second from left

[mighty orchid]

Okay

[mighty orchid]

Shut it down again

[abstract brook]

Oh and keyboard powered up

So need a new motherboard or new stick of Ram?

Ok

[vapid raft]

Meauwn is gonna help you figure that out

(really showering now)

[abstract brook]

Thanks for helping man

[mighty orchid]

Not sure just yet. Hopefully just another stick of ram. Honestly if a slot for the ram is bad I’d just go dual channel and not fill all 4 slots

Instead of replacing the mobo

I have just 2 16GB sticks

[abstract brook]

Initially I was gonna do that but when I bought these sticks they didn’t have the 16 Gb sticks available

So I got 4 8’s instead

[mighty orchid]

Ah gotcha

[abstract brook]

So what to do now

[mighty orchid]

Now try that second stick we used again… on the slot all the way to the right

After you shut down and all that

[abstract brook]

Done

Ram stick is in

Tabs clicked

[mighty orchid]

Try booting again

[abstract brook]

Same original issue

[mighty orchid]

Okay, shut down again. Try a different stick

[abstract brook]

Take out one of the sticks

[mighty orchid]

Err.. shut down. Remove the stick you just put in.

Put a different stick in that same slot

[abstract brook]

Booting up

Pc is booting up like it should

So it’s that Ram stick?

[mighty orchid]

Okay then you know those two sticks in are good and same for the slots 1,2,4

[abstract brook]

So our third stick

In third slot

Or fourth one I mean

[mighty orchid]

Wait is that pic from the most recent test or what

[abstract brook]

Yes

[mighty orchid]

The dram light is on and it’s booting like normal?

[abstract brook]

Oops

Good catch no light

My bad selected wrong photo

[mighty orchid]

Gotcha lol

I was about to be very confused

[abstract brook]

You and me both

So put the last stick in the 3rd slot

Or the first slot?

[mighty orchid]

Okay now.. this will sound really dumb but to save some time put the last stick of ram in the slot between

[abstract brook]

Ahh between the other two sticks

[mighty orchid]

Im not 100% on this but I think it would still boot just not be optimized if that stick is good

[abstract brook]

Ok

I trust you

[mighty orchid]

Plus side is we know 2 sticks are good right now

[abstract brook]

I can’t see

[mighty orchid]

Open your eyes. Jk

[abstract brook]

If I get the top part in, does that mean bottom will be in

Or can it still go in awkward

[mighty orchid]

You should hear clicks on both sides

It should just slide in the slot

[abstract brook]

Just hard to see the slot between those Ram sticks

If you know what I mean

[mighty orchid]

Yeah

[abstract brook]

Almost forgot to shut down

Before adding the Ram stick

[mighty orchid]

Oh god

Yes please. Shut down

[abstract brook]

I did attempt to put the stick in

I hope I didn’t ruin anything

[mighty orchid]

Probably not

Sorry should’ve said to shut down. Always best practice to shut down before doing anything in there

[abstract brook]

Had to take out the right one

To get the other in

And gonna insert it back in

Ok all 3 in

Boot up

[mighty orchid]

Yep

Remember that second stick that wasn’t working? Safe to say that one is bad.

[abstract brook]

Light was on but it powered on like normal

Ok I think it’s working

Yup booting up like normal

[mighty orchid]

Okay

[abstract brook]

So bad stick of Ram

[mighty orchid]

Then you have your answer, one bad stick of ram

[abstract brook]

What are my options

Would you help me find an 8Gb stick I can buy

[mighty orchid]

Shut down, flip switch. Put the stick in the middle all the way to the left

[abstract brook]

Do I need to do anything before adding a stick of ram

Ok

Shutting down now

[mighty orchid]

That’s the best orientation for that ram.. I think? Honestly I’d just get by with 2 for now. Not sure if the 3rd stick in that slot by itself is better than not having it, TLG would know

[abstract brook]

Can I still do my normal gaming and streaming with 16 GB Ram

[mighty orchid]

So I don’t think they sell quad channel ram as individual sticks, I could be wrong. Might have to just go with those three or rebuy a quad package or dual channel. Since you stream idk what the recommendations are for ram

[abstract brook]

At least temporarily

Oh ok

So I might have to get 4 new sticks

[mighty orchid]

Should work with 16, can try it

[abstract brook]

Damn that sucks

[mighty orchid]

A dual channel one is probably cheaper

[abstract brook]

But less performance

[mighty orchid]

But if TLG says the 3rd stick in is fine, I’d just go with 24gb ram

[mighty orchid]

Not by much

[abstract brook]

Ok

Let me add the sticks

3

[mighty orchid]

So you should have 1 in left most, another in 2nd from left, and one in right most

[abstract brook]

So 3rd slot will be empty

[mighty orchid]

Yea

[abstract brook]

Ok great

[mighty orchid]

Good news is the slots all work

Replacing mobo is more of a pain

[abstract brook]

Boot up

[mighty orchid]

Yeah you should be able to run it

[abstract brook]

Yea it turns on

So this 4th stick is trash

That screen that talks about Ram being not optimized didn’t show up

[mighty orchid]

Yep. Can drop it off at a Best Buy or microcenter to recycle

[abstract brook]

Oh ok

[mighty orchid]

Yep, becauze it wants you to use the 2nd and 4th slot

[abstract brook]

One second gonna make a phone call

I have a lifetime warranty on this PC but gonna see if the company that built it for me can send me a stick or something

But I’ll brb

[mighty orchid]

Oh nice 👍

[abstract brook]

Can’t thank you enough

[mighty orchid]

No problem dude

[abstract brook]

I truly appreciate you taking the time to help me out and for TLG

[mighty orchid]

Hope the warranty works out

[abstract brook]

Can you ask him about the stick

Cuz I don’t want the PC to be ruined running it

[mighty orchid]

Yeah I’ll ping him here

It won’t be ruined by using the 3rd slot. Might just be more or less performant by using it or not

More ram but at the sacrifice of less performance is what I’m wondering

[abstract brook]

Can I ask in general chat about the streaming

[mighty orchid]

@vapid raft one bad ram stick. All slots work. Does it matter if he uses the third stick that works? Wondering if it would be more detrimental to use it

[abstract brook]

About the Ram

[mighty orchid]

I googled it, said 16 or 32 is fine

[abstract brook]

Oh awesome

So if it’s not good to run that extra stick

Is that trash too

[mighty orchid]

Might be better with 32 but should still work with 16

[abstract brook]

If I can’t find a single quad stick

[mighty orchid]

If it’s not good to use it as a third stick, I would keep it as a spare 🙂

[abstract brook]

Ahh ok

How would you store something like that

Plastic bag

[mighty orchid]

Anti static bag or just leave in a small box or something

[abstract brook]

Ok thanks again for your help

[mighty orchid]

Not like a grocery store bag, but like the ones you get with pc parts

Check warranty first. If that doesn’t work out, look at dual or quad channel ram based on best cost. Idk if this is a good article to pick new ram but I found this https://levvvel.com/best-ram-for-i9-10900k/

[abstract brook]

When they built the PC, they said they optimized the Ram

Does that mean I have to reoptimize everything again

I am relieved but just seems like more stressful

Just don’t know what to do right now

[mighty orchid]

They probably meant they turned on XMP setting in the bios for the motherboard

[abstract brook]

I don’t want to get new RAM and it not run good or get the wrong type

I don’t know what that is man

[mighty orchid]

Unless you update the bios you won’t need to mess with that

[abstract brook]

I just want to have a good running PC. I don’t get to play that often

Because of work

Just stressed out but thanks for your help man

I don’t know what to do right now

[mighty orchid]

XMP is basically just a saved overclock profile for the RAM

[abstract brook]

Can you help me figure it out please

Just make sure I do it right

[mighty orchid]

Contact the seller about the warranty first. See if they can replace the stick

[abstract brook]

Oh ok

[mighty orchid]

If not then you pick out new ram maybe from that site I listed (or someone more knowledged can recommend a set that’s good for your CPU). Once you install those you can worry about XMP

[vapid raft]

It shouldn't matter, I assume he's gonna get a replacement or RMA it if the RAM is in warranty

[mighty orchid]

Yeah if it’s in warranty this should definitely be covered

[abstract brook]

Yea they said I can send in my old stick

And get a new one

[mighty orchid]

Nice

[abstract brook]

On phone now

[mighty orchid]

EZPZ

[abstract brook]

They are transferring me to tech support

[mighty orchid]

I gotta run some errands

[abstract brook]

Thanks again

[mighty orchid]

Good luck!

[abstract brook]

So can I leave that third stick in

[mighty orchid]

Yup

[abstract brook]

Oh awesome

And it’s good in the slots they are in

[mighty orchid]

12,4 yes

[abstract brook]

Thanks again @mighty orchid @final laurel and @vapid raft for everything man. Really helped me not stress out

So when third comes in, do I just pop it in

Do I have to do anything on the computer

Like anything special

[mighty orchid]

Yup, just shut it down. Flip the switch. Pop it in

[abstract brook]

Oh wow…

And the XMP, just don’t mess with it

Or does it not really matter

[mighty orchid]

Probably not, unless their tech support tells you

[abstract brook]

Oh ok…thanks again man. I really am glad to be a part of this server. Sounds selfish but really I appreciate it

[mighty orchid]

That XMP stuff is set in the bios (what tells the motherboard to do it’s thing).. unless you had to replace the motherboard or do a bios update it should still be set at whatever is ideal