System Crashes shortly after closing down Video Games. (GTX 1060) | NVIDIA | Page 1

sacred solar Nov 1, 2022, 3:26 AM

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Can you reproduce the problem if you run OCCT's Power test? Google it

placid lintel Nov 1, 2022, 5:06 AM

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I will when I have time. Thank you for your response.

placid lintel Feb 24, 2023, 5:46 AM

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This problem resolved itself for months, but now it is back in a lesser form after a Windows Update and NVidia Drivers update.

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It is difficult to gauge which of the two causes this problem since both things updated on the same day both times this problem arose.

frail herald Feb 24, 2023, 6:31 AM

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sacred solar Can you reproduce the problem if you run OCCT's Power test? Google it

@placid lintel Have you attempted this before? Might be a good time to do so again. (Do you know your power supply model?)

placid lintel Feb 24, 2023, 6:35 AM

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No I didn't get around to doing it. ADHD combined with a lack of knowledge on what I'm doing resulted in me taking my sweet time.

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It ended up resolving itself before I got around to it.

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Thing is though updates shouldn't be doing anything that damages a users system.

placid lintel Feb 24, 2023, 6:58 AM

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If it was OCBase.com's OCCT testing software, I have downloaded it but have no context for its use.

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So far its a chaotic assault of data.

frail herald Feb 24, 2023, 6:58 AM

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OK. Take a screenshot of OCCT and I'll circle what you need to do.

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You don't really need to check the giant excel tables on the right, by the way. They're sensor data

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Just a few bits

placid lintel Feb 24, 2023, 7:00 AM

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Without really learning how to use the software, so far I've done a CPU and Memory benchmark and a full system stress test.

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So far I have no context on what it's doing so the data is useless and I don't know what I'm supposed to be looking out for.

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The stress test basically did nothing to my untrained eye.

frail herald Feb 24, 2023, 7:06 AM

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placid lintel Without really learning how to use the software, so far I've done a CPU and Memo...

Are you currently in this screen?

placid lintel Feb 24, 2023, 7:06 AM

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I am now.

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I don't know what screen I need to be on, or what I need to do. 🤷‍♂️

frail herald Feb 24, 2023, 7:07 AM

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Press the large rectangular red button at the bottom once, and then take a screenshot again.

placid lintel Feb 24, 2023, 7:09 AM

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Ok, though I assume you mean take a screenshot when the test starts and not the Patreon message that pops up. 😏

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frail herald Feb 24, 2023, 7:10 AM

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Nope. Do not start tests.

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Click the large rectangular button ONCE to stop the current CPU test. Screenshot.

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Do NOT do any other action in between steps. This is very important, as otherwise the instructions will become not relevant

placid lintel Feb 24, 2023, 7:12 AM

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I'm sorry you've lost me now.

frail herald Feb 24, 2023, 7:12 AM

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Basically,

frail herald Feb 24, 2023, 7:12 AM

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placid lintel Without really learning how to use the software, so far I've done a CPU and Memo...

Clicking the giant red button here once

placid lintel Feb 24, 2023, 7:12 AM

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frail herald Feb 24, 2023, 7:12 AM

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placid lintel

Does not immediately lead to this

frail herald Feb 24, 2023, 7:12 AM

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placid lintel

Yeah, you're clicking more buttons than specified

placid lintel Feb 24, 2023, 7:13 AM

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I clicked the big rectangle at the bottom. The one with the Play Button?

frail herald Feb 24, 2023, 7:13 AM

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If it looks like a play button, it's not the right time to click.

frail herald Feb 24, 2023, 7:14 AM

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placid lintel

Once a test starts, it should look something like this. The button looks like a Stop button. Click it once.

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Then, don't do anything but screenshot. If the Patreon reminder shows up, you've done it incorrectly.

placid lintel Feb 24, 2023, 7:15 AM

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But it always has the Play Button.

frail herald Feb 24, 2023, 7:15 AM

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placid lintel

Look closer:

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⏹️ square: stop

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▶️ right-facing triangle: play

placid lintel Feb 24, 2023, 7:16 AM

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This?

frail herald Feb 24, 2023, 7:17 AM

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OK. This button looks like the Enter key logo, right? Click this EXACTLY once

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This will return you to the test selection screen. Don't click anything afterward, and then take a screenshot.

placid lintel Feb 24, 2023, 7:17 AM

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This?

frail herald Feb 24, 2023, 7:18 AM

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Aha. Lemme circle what you need to click next now.

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Then, take another screenshot

placid lintel Feb 24, 2023, 7:19 AM

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frail herald Feb 24, 2023, 7:20 AM

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OK, there is a setting that needs to be changed. Gimme a few moments.

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Change the "The test will run for _" from the current number of "30" to "60".

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Afterwards, click the Play button at the bottom.

placid lintel Feb 24, 2023, 7:21 AM

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Can I go for more than 30 in the free version?

frail herald Feb 24, 2023, 7:22 AM

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Let the Patreon message go away

frail herald Feb 24, 2023, 7:22 AM

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placid lintel Can I go for more than 30 in the free version?

The time limit should be up to 60 minutes.

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Once the test starts, take a screenshot. I will circle the important numbers.

placid lintel Feb 24, 2023, 7:23 AM

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Ok, it's running a GPU power test now.

frail herald Feb 24, 2023, 7:23 AM

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Yes, this is normal. Power testing needs to load both CPU and GPU

placid lintel Feb 24, 2023, 7:23 AM

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frail herald Feb 24, 2023, 7:24 AM

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If this hits >99C you have a CPU cooling issue

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(I'm not done yet; there's more to come.)

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If this hits >83C you have a GPU cooling issue

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If this goes below 4.75V your power supply is unstable.

placid lintel Feb 24, 2023, 7:26 AM

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My CPU Package went to 100 briefly.

frail herald Feb 24, 2023, 7:27 AM

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Also, this window is scrollable. Let me point out the scrollbar so you can see 3.3 and 12V values

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Use the scrollbar to scroll down until you see the +3.3V and +12V graphs. Take a screenshot.

placid lintel Feb 24, 2023, 7:29 AM

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My CPU package seems to be at a permanent 100 now.

frail herald Feb 24, 2023, 7:31 AM

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3.3V shouldn't be below 3.135V
12V shouldn't be below 11.4V

Your power supply seems to be holding up, but your CPU (processor)'s cooler, much less so.

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As the stats indicate that this is an i7-7700K, which does not come bundled with a free CPU cooler...

What CPU cooler are you currently using? Are you overclocking?

placid lintel Feb 24, 2023, 7:33 AM

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Should I stop the test first?

frail herald Feb 24, 2023, 7:33 AM

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Sure, I think the problem is probably not the PSU

placid lintel Feb 24, 2023, 7:33 AM

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If a system crash/reset occurrs then it may indicate it is somehow related to one of the things we have discussed.

frail herald Feb 24, 2023, 7:33 AM

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Yeah, best to see if it does it

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Sometimes bad vdroop/llc will cause the cpu to hang/reset

placid lintel Feb 24, 2023, 7:34 AM

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I am still curious though how there would have been long periods where there were no system crashes until it just so happens Windows/GPU updates occurr, and then the issue suddenly goes way for months only to come back again at the same time as windows/GPU updates.

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Also, I would like to thank you now in-case I don't get to/forget to later.

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I don't think I thanked you when you first offred to help.

frail herald Feb 24, 2023, 7:35 AM

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No worries

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I'm judging the computer didn't freeze or hang

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So let's see if Windows is hosed for whatever reason.

placid lintel Feb 24, 2023, 7:36 AM

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You see the issue first began towards the end of last year, somewhere around October I think, although this was a much, much worse version of the current problem where the system would randomly crash as well, but could consistently be reproduced by starting up a video game and then shutting it down, resulting in a crash shortly afterwards.

frail herald Feb 24, 2023, 7:36 AM

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Open an adminstrator Command Prompt/Windows PowerShell window/Windows Terminal window, then enter the following command:

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sfc /scannow

placid lintel Feb 24, 2023, 7:37 AM

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This issue went on for months before suddenlt resolving itself, and I was able to do as I pleased with no fear of crashes. A lesser version of the issue very recently came back where the system would crash/reset but only after shutting down a video game.

frail herald Feb 24, 2023, 7:37 AM

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You can find the options easily by right-clicking the Start button.

frail herald Feb 24, 2023, 7:38 AM

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placid lintel This issue went on for months before suddenlt resolving itself, and I was able t...

Hmm. You may want to answer the question on whether the CPU is overclocked

placid lintel Feb 24, 2023, 7:39 AM

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As far as I know it's not.

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I don't know how to overclock.

frail herald Feb 24, 2023, 7:42 AM

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Alright.

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Did it come up with anything?

placid lintel Feb 24, 2023, 7:42 AM

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It's still verifying.

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It's at 10%.

placid lintel Feb 24, 2023, 8:21 AM

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Hmm looks like there are corrupt files. Which may support my theory in leaning in favor of a Windows update to be to blame for the crashing issues.

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It says there is a file with details for how to repair them, but the file in question seems at a glance to just be full of a chaotic onslaught of data.

frail herald Feb 24, 2023, 8:53 AM

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Well, this is rough

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DISM /Online /Cleanup-Image /RestoreHealth

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Restart the computer after the above, then re-run sfc

placid lintel Feb 24, 2023, 10:32 AM

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frail herald ```DISM /Online /Cleanup-Image /RestoreHealth```

What do I do with this?

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Input into the PowerShell?

frail herald Feb 24, 2023, 10:46 AM

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placid lintel Input into the PowerShell?

Yep.

placid lintel Feb 24, 2023, 11:23 AM

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Yes I did it and it says the restore operation was completed succesfully.

placid lintel Feb 24, 2023, 11:24 AM

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frail herald Restart the computer after the above, then re-run sfc

Moving on to sfc re-run.

frail herald Feb 24, 2023, 11:24 AM

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Ok

placid lintel Feb 24, 2023, 12:09 PM

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I re-ran the sfc but the result was basically the same.

frail herald Feb 24, 2023, 1:04 PM

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At this point, I'm now seriously considering that you:

Make a backup of all files, get them out of the system drive

Then

Reinstall Windows

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Look for the Media Creation Tool for Windows 10 22H2, download it from microsoft.com (don't click on an ad), and then write it to a USB drive that is 8GB+ or a DVD±R(W)

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Then, restart your computer, go into the BIOS (UEFI). First, load the optimized defaults to rule out any potentially bad BIOS settings. Save and restart. Then, get it to load the USB/DVD.

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Note that you will not be able to use the computer, so if you need to be on Discord, get your phone or another computer ready.

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Also make sure you have driver discs on hand just in case Windows couldn't find networking drivers

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[Please note that making new Windows installation media will delete the contents of the USB drive or DVD±RW disc.]

placid lintel Feb 24, 2023, 1:18 PM

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Don't really know anything about BIOS.

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When I first had these crash problems last year, I did reformat my computer with a fresh Windows install, but it didn't do anything to fix the crashing problem, which persisted.

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It may be worth mentioning, that the freeze/crash can occurr even during a restart/startup. If I open a video game, then shut it down, and try to restart the computer, the computer will freeze somewhere during startup.

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The only way to avoid it is to shut down, instead of restart.

frail herald Feb 24, 2023, 1:24 PM

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If that is the case I'm thinking hardware rather than software if sometimes the computer cannot start properly despite the software otherwise being fine

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OK. Restart your computer. When thr screen goes blank, press the Delete key on your keyboard repeatably until the screen displays something. Take a photo of the screen with your phone and upload it here, and I'll see what to do next.

placid lintel Mar 8, 2023, 8:01 PM

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I didn't get around to doing what you suggested, due do infinite woe and stress and suffering kind of killing my desire to do anything.

The problem has gotten progressively worse since and crashes now occurr during a wider range of activities, web browsing, at random, the exact moment of a key press, for example. Now though I get a blue screen message. I didn't realize until now but it listed a file that seemed to be the problem. I didn't get to write it down though and would have to wait until another crash occurrs.

It was something like ndlmvkl or something. I think it might have something to do with my GPU.

placid lintel Mar 8, 2023, 9:19 PM

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I uninstaled my GPU and its drivers, and then downloaded and reinstalled an earlier driver, but the driver version is the most recent one, so I'm back to square one... do I have to somehow completely scrub where the drivers were installed to remove traces of the original install? I am trying to go back to an earlier driver version.

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I am also not given an option to not install GeForce Experience.

junior spoke Mar 8, 2023, 9:57 PM

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Use ddu yo completely wipe drivers

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https://github.com/Evernow/AutoDDU_CLI/wiki

GitHub

Home

Contribute to Evernow/AutoDDU_CLI development by creating an account on GitHub.

placid lintel Mar 9, 2023, 4:36 AM

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Thanks, I will try it if the crashes persist even after a reinstall.

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Is it possible that elements of the "most recent" driver remained on the computer and overode the older driver I tried to install?

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Don't know how Driver data works.

frail herald Mar 9, 2023, 5:13 AM

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Usually it's a bad idea to downgrade drivers without wiping the previous install because then you'd potentislly end up with a mixed state

placid lintel Mar 12, 2023, 5:03 PM

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I finally got another BSOD and the problem file is the nvlddmkm.sys

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Googling this, it has something to do with the GPU/Drivers.

placid lintel Mar 12, 2023, 5:05 PM

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junior spoke Use ddu yo completely wipe drivers

Hmm don't like the look of this, looks kinda complcated. I'm worried I will somehow screw things up.

junior spoke Mar 12, 2023, 5:06 PM

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It won't do anything besides removes driver residue files and registry keys

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It's a pinned thread on official nvidia forum as well

placid lintel Mar 12, 2023, 5:08 PM

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Hmm I see.

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I really, REALLY don't like the sound of this part.

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Are there any alternatives?

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Where would I go to delete leftover files manually?

junior spoke Mar 12, 2023, 6:34 PM

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https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Guru3D.com

Here you can Download Display Driver Uninstaller, this Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, with...

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Use this instead

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Auto ddu is based on that but auyomated

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While using that, you'll have download latest driver, block the internet and enter safe mode then run the Display Driver Uninstaller while in safe mode and select your GPU on the right side then click clean and restart, after you boot to windows run driver installation and after it finishes turn your internet back on

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@placid lintel

placid lintel Mar 12, 2023, 6:46 PM

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Thank You, I will look into it.

placid lintel Sep 27, 2023, 3:36 PM

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It turned out it was a peice of software(somehow) called SnapDownloader. Some closure.

#System Crashes shortly after closing down Video Games. (GTX 1060)