Unable to buy the boom pass

[long linden]

When I click at Buy Boom Pass button I usually had the option to buy the pass, but now I only see the “close” button so I can’t buy it.

[ripe gyro]

Did u buy the last pass at the end of the season? I’ve seen it glitch like that before but usually only if I bought the pass in the last few days. Maybe try contacting support in game.

[long linden]

No. I didn’t buy the pass last season

But thanks for trying to help

[zealous blade]

Hi!

My apologies, I have "removed" the prior message as I come with an update:

If you're in for example Brazil, you're unable to purchase the Boom Pass as it includes Keycards. This is due to region limitations.

You can still reach out to support and ask more info!

Could you create a support ticket? This would allow us to more easily investigate your account.

https://help.supercellsupport.com/boom-beach/en/articles/contact-form.html

Thank you!

[long linden]

That’s exactly the case. I’m from Brazil. Thanks for the explanation