Issues joining multiplayer

[patent island]

Hi, I'm on a windows computer and I've just bought the game, I've tried joining my friends through steam, launching from steam and hosting, and even connecting via a lobby code but it never shows any signs of working, no loading screens or anything, when I try joining via steam it displays a brief message of joining xxxxx's game but that's it, otherwise local works fine and I don't seem to have internet issues. I've restarted steam, my pc and the game separately and none of these appear to fix the issue. Is there something I am doing wrong or something I can do to fix this?

[dawn lintel]

same problem

[dense cypress]

https://cleverendeavourgames.freshdesk.com/support/solutions/articles/32000028905-i-can-t-play-online

Hope this helps

[patent island]

ill make a support ticket thanks!

[minor swan]

hey, do you happen to have found a solution for it by any chance? im running into exactly the same issue

[patent island]

no i havent gotten an email back yet

[minor swan]

would you mind letting me know in here if u get a response?

[patent island]

ok

[pastel tapir]

my friend has the same problem

lmk aswell please

[dry crow]

Same issue 😦

[atomic dragon]

Hi!

I have the same problem as the rest. Try restarting and updating the PC, restarting steam, checking the integrity of the game files, uninstalling the game, changing the disk, and even updating the PC drivers. AND NOTHING worked for me.

And i cannot create a party, idk what is this problem.

i hope this will be fix, because we are not the only one affected

[bold rune]

im also having the same problem

[shadow frost]

i have the same problem too

[patent island]

no response back yet on the ticket, ill keep you all posted

[bold rune]

Ty ❤️

[stiff swan]

I saw that antivirus or firewalls were the problem but that was a long time ago, I recently installed vanguard, I don't know if it has anything to do with it given your last interactions

[patent island]

I don’t have any anti-viruses installed and I have cleared the firewall and reset the windows security settings to default, I’ve also tried everything from this post https://cleverendeavourgames.freshdesk.com/support/solutions/articles/32000028905-i-can-t-play-online
But I can’t seem to fix the issue, it also cannot auto detect my region and I think it has something to do with that after reading the logs. But I do have vanguard installed since I play riot games pretty regularly so I will try uninstalling that and seeing if it works, if it does I guess I have a longer process to switch games now

[brave tendon]

also happens to me

[hybrid summit]

also happens to me

[brave totem]

its happening to me as well, looking at the logs of people reporrting bug problems this issue seems to stretch back all the way to october and has never really been addressed : (

[minor swan]

wait really?

[brave totem]

yeah

[minor swan]

so they've just been ignoring all the bug reports about it 😭

[brave totem]

i dont know if theyve been like, ignoring it on purpose persay, but there have been old bug reports about it that never got addressed

they might not have ever seen them or figured out how to deal with it

[patent island]

I just installed it on my laptop and it no longer is broken but only on my laptop, it still doesnt work on my pc

[brave totem]

i installed it on my laptop and it doesnt work there either

whats going on?

[patent island]

my laptop is relatively clean, i play no games on it and all it has are my applications for my education, things like 3D modeling software, chrome (where I'm typing this from), and the Microsoft suite. Does your laptop have other games installed on it or some other anti cheats? Because I'm pretty sure its a connection issue where some firewall or anti cheat is preventing it from connecting to the servers, as on my PC it never auto detects my region so it fails at letting me create a lobby, but it was able to detect my region on my laptop.

[hollow flume]

Here for the same problem. Does it have a solution?

[patent island]

Not yet

I got it to work by playing on a different device connected to a different network

But that’s doesn’t really solve the issue

Mainly a work around

[winter estuary]

Hello, I have the same problem, I have tried everything but nothing.

[minor swan]

@trail sable you asked about the issue a few days ago in #uch-discussion, well if you need anymore info that needs to be forwarded just ask here because everyone here is having the exact same issue

[minor swan]

if u use a vpn it works

[minor swan]

use a vpn

[winter estuary]

oh thanks

[stiff swan]

[trail sable]

It’s a holiday weekend in Canada - I will try to get the developers to take a look but a reply might take until Tuesday!

[warped dove]

same problem happening to me

can someone give me free vpn?

[minor swan]

I use protonvpn

it has decent speeds so the game is still prefectly playable

[warped dove]

thank you its working 4 me

[glad patio]

Will I always have to use a VPN now? It worked fine for me on Friday and now my online is not working. But for some reason it's working for my friends.

[minor swan]

yep you'll have to always use a vpn to play online, no clue why, but yeah

[brave totem]

hopefully the issue will get resolved

and vpns will not be necessary

[minor swan]

yeah well its been around since october

[red fiber]

same issue for me and my 2 friends

[minor swan]

you'll have to use a vpn to fix it

no other work arounds except for using a different network

[minor swan]

any updates?

[covert light]

any updates?

[digital pier]

any updates?

[trail sable]

Our developers are working on it, but I don't have a solution other than using a VPN as other players have discussed. Hopefully we have a better idea this week!

[trail sable]

@minor swan @covert light @digital pier
Hey everyone, so I realised that we never got your player logs! You can help us resolve this issue by submitting your player logs to us.

1. Open the game and try to play online until your error occurs.
2. Then close the game and follow the instructions here on how to get your player logs: https://cleverendeavourgames.freshdesk.com/support/solutions/articles/32000028886-how-do-i-send-you-my-output-logs-player-logs-
   There may be several files!
3. Email us your log files with a description of what you're experiencing to [email protected]
   Please mention that Tia told you to submit your logs!

[minor swan]

I already submitted a log a while back when I first found out, ill do it again now though.

[trail sable]

Hey @minor swan @covert light @digital pier, we have a new Steam beta branch that we think will solve your connection problems. Here's how you access it:

• To join the Steam beta branch, right-click Ultimate Chicken Horse in the Steam Library. Go to properties, open the "Betas" tab and select "online-fixes" from the dropdown menu.
• Restart your Steam if the game doesn't update automatically.
• Once you do that, please let us know if this fixes your online issues.

[covert light]

it works

🥳

[hollow flume]

Thank you!!! It does work for me!!

[trail sable]

@covert light @hollow flume That's fantastic news!

We'd still really appreciate if you could send us your player logs, even though it's working. This will help us get the fixes onto the main build.

1. Open the game and play a game
2. Close the game and follow the instructions here on how to get your player logs: https://cleverendeavourgames.freshdesk.com/support/solutions/articles/32000028886-how-do-i-send-you-my-output-logs-player-logs-
   There may be several files!
3. Email us your log files to [email protected] - please mention Tia asked you to send this email!

[minor swan]

thanks alot, works perfectly!

[winter estuary]

thank you. now it works perfectly

[dry crow]

Tysm! now it works