#Weirdly specific player account issue
vapid prism
hello
marsh dirge
Ahoyhoy!
So just to make sure I understand correctly
When you're logged into your user account, of a specified name, you experience a problem when trying to roll from your character sheet where it seems to 'freeze' and then notifies you that you've been disconnected, instead of rolling?
vapid prism
yea
marsh dirge
And if you are logged into an account with a different user, this issue doesn't occur? (when testing that, did you try rolling from the same actor as previous?)
vapid prism
yes
spare wolf
Wait wait
Each player has his/her own actor
So Char A has Actor A and cannot roll for Actor B
marsh dirge
Gotcha.
Create a new account that has access to the actor sheet that has been at issue, this will help us narrow down if it's a problem with that actor or a problem with the session data
vapid prism
still same
marsh dirge
But the GM can roll from this sheet without issue?
spare wolf
Correct
marsh dirge
Cool. How was this actor created? was it built from scratch in-game, or was it imported in some way?
marsh dirge
👌 so no use of pathmuncher or anything like that?
spare wolf
Nope, new campaign
marsh dirge
Cool.
marsh dirge
still same
What browser are you using? firefox? chrome? edge?
vapid prism
Opera gx but i was also trying to do thaton chrome and firefox
marsh dirge
Okay, we don't officially support opera GX (which is specifically designed to be a low-resource browser that won't affect game applications, and may cause performance issues as a result)
If you try within Chrome, this issue still happens?
what about in a chrome incognito window (ctrl+shift+n)?
spare wolf
New development. Right now he can't even roll from other accounts and actors.
But it was possible like an hour ago
vapid prism
yea
so its can be problem on line hamatchi my internet provider
if thats not working at all atm
marsh dirge
Hamachi is the greater likelihood
Hamachi network connections tend to be questionable in terms of speed
@spare wolf can you do me a favour and do an
ipconfig /all
from a command prompt or powershell , i want to check something
screenshot me the results and just throw them either in here or in DM to me
in fact, @vapid prism if you could do that as well, there is a slim chance that there may be a means to solve this problem while eliminating hamachi from the equation
k, grabbed it, deleting so it's not visible to 90k users XD
selfnote:
bykczek - confirmed presence ipv6 connection viable.
vapid prism
got dynamic ip so it wont be a problem
spare wolf
Screen shot send
marsh dirge
excellent, wait one
hm. @spare wolf , are you connected to any non-hamachi networks? Can you send a second screenshot of what an ipconfig /all looks like with hamachi turned off?
marsh dirge
Are all the other players also in, i'm going to guess, poland?
marsh dirge
I may have a solution that will remove hamachi as a middle man. Poland's been typically pretty reliable with IPV6 connections, which would mean removing the need for hamachi altogether as you don't need to do port forwarding for IPV6.
Now the thing is
From the two screenshots you sent me @spare wolf - neither of them show an IPV6 address/connection, so we'll need to see if we can find that, but as a quick check to see if your connection even supports ipv6,
try clicking this link? http://[2605:59c8:281:4700::63a]:30000/join
spare wolf
connection timed out
marsh dirge
sec, might be a networking issue on my end
confirmed something on my end, back in few while i fix this
spare wolf
Kk
marsh dirge
Kk
Hm. well i'm not sure why my own ipv6 connection isn't open, but for the meantime, let's see if we can get yours. Typically in ipv6, when you're connected to your local wifi or directly wired ethernet connection, you will see something like this in your ip config:
marsh dirge
okay, so copy that line (make sure it doesn't say 'link local') and paste it to me in DM?
spare wolf
Done
marsh dirge
@spare wolf so we've confirmed presence of IPV6 for you; but i'm hitting a timeout when attempting to connect which means there's a firewall ignoring the connection
we don't need port forwarding because ipv6 is your specific computer's address rather than one assigned to it by your router.
The good news is if your players all support IPV6 they should all be able to connect to your PC once this is configured, without the need for hamachi, allowing a faster network connection between you and them.
unlike direct ip connections, which look like http://255.255.255.255/ where the bare IPv4 address is visible, ipv6 connections need to be wrapped in square brackets to indicate it's an ipv6 connection and not a web address, so for example, my ipv6 address is
2605:59c8:281:4700::63a
but the url is
http://[2605:59c8:281:4700::63a]:30000
in theory if your connection is open, you should be able to allow users to reach your foundry vtt server by giving them your ipv6 address directly.
So first we need to figure out why it's timing out.
marsh dirge
Mmm. that might be a hard stop as that could indicate their connection doesn't support ipv6
fire this url out to all your players? https://test-ipv6.com/
vapid prism
marsh dirge
welp
that's a hard stop
Okay, so you're going to need to continue relying on hamachi or another service to forward connections to you.
The downside of these services is they often limit network transfer rates
so the connections are slowed down reaching you
with limited bandwidth, the kinds of issues you're experiencing can definitely happen -- it's odd that it's affecting a specific user more than others, but not out of the realm of possibility.
spare wolf
Well he is the only one with some kind of sketchy internet provider as all of the other players and I have some of the bigger ones from our country
marsh dirge
Depending on your level of comfort with remote server setups, you might consider hosting via an inexpensive virtual server host like racknerd, linode, digital ocean, aws, or google cloud--
or you might consider hosting via one of our hosting partners (which typically allow you to upload your current data), though that can be a little more expensive
but if you're not super interested in setting up a remote server, or familiar with linux, or you don't want to have to shell out cash for monthly hosting - there's not really much to be done here other than what you've been doing. Hamachi or zerotier are viable ways to let people into your network through a tunneled connection, but they're not exactly meant for speedy data transfers.
Our troubleshooting has basically concluded here- there's not much we can do with a diagnosis of "Slow connection + connected via hamachi" as the likely cause of the issue.
spare wolf
Our problem is that we rarely play online, only when we can not meet in person (like once every two months) so paying for subscription is a waste of money for me. And hosting server on linux... I've done it once like a decade ago and well it is too much of a hussle to be done for me.
marsh dirge
understandable
spare wolf
If one of your partners could maybe (pretty please) consider changing to one time payment I would be more than happy to pay
But I know it won't happen
marsh dirge
I wish i had any authority to get them to do that, but they're our partners and i don't get to dictate new options for their service 😦
spare wolf
Last question. If these one player hotspotted internet from his mobile, would it make any difference?
marsh dirge
Unfortunately with more than one player showing no ipv6 connectivity, it's not really worth trying to configure an ipv6 connection, as any player that doesn't have a specified ipv6 address would not be able to connect at all
spare wolf
Oh well I tried. Thank you very much for your help and time.