still says internet closed and one | Foundry VTT | Page 1

rain blaze Sep 25, 2022, 7:45 PM

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Hi there. I'm gonna take a few while i get situated for my day and help you settle this issue out.

fair flame Sep 25, 2022, 7:46 PM

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hey hello!

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thanks a lot

rain blaze Sep 25, 2022, 7:46 PM

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I'm coming in part way through so i'll need a few details that you may have already given others, i hope you won't mind

fair flame Sep 25, 2022, 7:47 PM

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no problem

rain blaze Sep 25, 2022, 7:47 PM

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What OS are you using? (windows 10, windows 11, macOS version, Linux distribution)

fair flame Sep 25, 2022, 7:47 PM

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windows 10

rain blaze Sep 25, 2022, 7:48 PM

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excellent, and you currently have access to your router settings via browser, correct?

fair flame Sep 25, 2022, 7:48 PM

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yes

rain blaze Sep 25, 2022, 7:49 PM

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I've found your CGNAT results in our helper logs, and it looks relatively clean so that should be fine

fair flame Sep 25, 2022, 7:49 PM

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cool thanks

rain blaze Sep 25, 2022, 7:50 PM

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can you open a command prompt and run ipconfig /all and paste a screenshot of the results in here (or in DM to me if you prefer), be sure to include the fields "ipv4 address" (starting with 192.168.1) and "physical address" (a series of letters and numbers separated every two letters by :)

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secondarily, open a windows 10 Administrator Powershell (you can do this by pressing windows key and typing powershell, right clicking it and choosing 'run as administrator')

in that window run Get-NetConnectionProfile (capitalisation is important) and paste a screenshot of the results in here, it should look like this:

fair flame Sep 25, 2022, 7:55 PM

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sorry is in spanish XD

rain blaze Sep 25, 2022, 7:55 PM

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no worries

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i'm not fluent or anything but i can pick out the terms i need to see just fine

fair flame Sep 25, 2022, 7:56 PM

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rain blaze Sep 25, 2022, 7:57 PM

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Right, things are looking pretty good.

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Is your Foundry VTT server running with a world launched at this moment?

fair flame Sep 25, 2022, 7:57 PM

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yes

rain blaze Sep 25, 2022, 7:58 PM

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Grand. Can you show me a screenshot of the port forwarding rule you have configured on your router?

fair flame Sep 25, 2022, 8:00 PM

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the line at the bottom is the portforwarding active

rain blaze Sep 25, 2022, 8:00 PM

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Yep. Looks right to me.

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Okay. If you have a smartphone (or other device connected to the same wifi/network as this computer), can you open a web browser on it and try to access http://192.168.1.101:30000 for me?

fair flame Sep 25, 2022, 8:02 PM

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yes this is working

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this is the local right?

rain blaze Sep 25, 2022, 8:02 PM

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Okay. Means your local connection is allowing it through.

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So we know the problem is something on your router.

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can you DM me the "internet invitation" link from your Foundry VTT world?

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i copied it but deleted the post so that others can't see it

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(we're a big server and this is publicly visible)

fair flame Sep 25, 2022, 8:04 PM

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thank you

rain blaze Sep 25, 2022, 8:05 PM

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Right, a port scanner has confirmed that this port responds as filtered- meaning your router is preventing connections from passing. This MAY be related to the firewall on it, so let's try something just to confirm

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in your router security settings look for a section that mentions something like "DMZ"

fair flame Sep 25, 2022, 8:06 PM

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yes

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im in

rain blaze Sep 25, 2022, 8:06 PM

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in that field, enter the ip address 192.168.1.101 and save the changes --- we will only be doing this temporarily to confirm that the router is blocking incoming connections

fair flame Sep 25, 2022, 8:07 PM

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rain blaze Sep 25, 2022, 8:08 PM

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yes, correct

fair flame Sep 25, 2022, 8:08 PM

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in there? do i have to enable DMZ?

rain blaze Sep 25, 2022, 8:08 PM

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you'll want to enable the DMZ yes

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what this does is tells your router to send ANY incoming connections on ANY port to your computer at the ip address 192.168.1.101

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basically it disables the router firewall for your computer

fair flame Sep 25, 2022, 8:10 PM

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im having this message

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DMZ IP Address is the same with DESKTOP-NRCGS2E

rain blaze Sep 25, 2022, 8:10 PM

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Hm. we may need to disable your port-forwarding rule first.

fair flame Sep 25, 2022, 8:11 PM

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i deactivated , and still same message

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done

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it was that the address was already in a list in the menu

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so is done

rain blaze Sep 25, 2022, 8:12 PM

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that's odd.

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okay

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one moment

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Hm....no still no connection. That's really, really odd. wait one while i check something.

fair flame Sep 25, 2022, 8:13 PM

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😦

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let activate the port forwarding again

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let me*

rain blaze Sep 25, 2022, 8:15 PM

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can you go to https://whatismyipaddress.com/ for me and paste the results in DM to me?

WhatIsMyIPAddress

demo

What Is My IP Address? IP Address Tools and More

IP address lookup, location, proxy detection, email tracing, IP hiding tips, blacklist check, speed test, and forums. Find, get, and show my IP address.

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hm. address checks out but doesn't align with cgnat test from earlier.

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interesting.

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on your router is there a section for "WAN" or "STATUS"?

lofty arch Sep 25, 2022, 8:17 PM

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I did say earlier the CGNAT test results were weird 🙂

rain blaze Sep 25, 2022, 8:18 PM

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yeah you did (though i disagree with that assessment)

fair flame Sep 25, 2022, 8:18 PM

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yes status

rain blaze Sep 25, 2022, 8:18 PM

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in status, does it list the "WAN IP"?

fair flame Sep 25, 2022, 8:19 PM

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i have Wan status and wan status IPv6

rain blaze Sep 25, 2022, 8:19 PM

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yeah not the ipv6 one

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the basic "wan status"

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though i'm starting to form a theory about what's going on here

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@fair flame --- What kind of internet connection is this? Fibre? Cellular?

fair flame Sep 25, 2022, 8:21 PM

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fibre

rain blaze Sep 25, 2022, 8:22 PM

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okay, gimme 2m i need to double check something.

trail peak Sep 25, 2022, 8:23 PM

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At least im not the only one having troubles with portforwarding :/

rain blaze Sep 25, 2022, 8:23 PM

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fair flame fibre

Yeah. Okay.

SO.

I have bad news I'm afraid.

fair flame Sep 25, 2022, 8:24 PM

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XD dont worry i was expecting something bad

rain blaze Sep 25, 2022, 8:25 PM

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The CGNAT results looked clean- but I think your ISP is doing something a bit tricky. They've got your router, somehow, set into a reserved IP for CGNAT, but its outbound connections are routing through a non-CGNAT network, making it appear as though it isn't using CGNAT.

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You'll note the WAN IPv4 address of your router begins with 100.64

fair flame Sep 25, 2022, 8:26 PM

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so is CGNAT

rain blaze Sep 25, 2022, 8:26 PM

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but your reported ipv4 public address is 137.220

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I would recommend contacting your ISP and asking if they can arrange for a public ipv4 address for you, or to take you out of the CGNAT setup they're running. Many ISPs allow this as an opt-in, free of charge...if they try to charge you more than $2 for it, you're better off paying to remote host your FVTT

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as part of concluding this troubleshooting, you will want to disable the DMZ we set up

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Sorry we couldn't get you up and running 😦

fair flame Sep 25, 2022, 8:28 PM

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dont be sorry man , thank you very very much

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at least i know whats going on

trail peak Sep 25, 2022, 8:29 PM

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slightly worried to ask if this might be the same issue going on with me now

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I was reading everything up to this point to see if im doing something wrong.

bleak prawn Sep 25, 2022, 8:29 PM

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Chances are slim. Try #install-and-connection first. Threads are for specific issues.

trail peak Sep 25, 2022, 8:30 PM

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ah ok

fair flame Sep 25, 2022, 8:31 PM

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i just found that , from my intenet provider https://www.hyperoptic.com/faq/posts/how-do-i-set-up-port-forwarding/

Hyperoptic

Tijana

How do I set up port forwarding?

FAQ | Find more about How do I set up port forwarding? | Hyperoptic - Up to 18x faster than the UK's average

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last question , if this cgnat thing is a matter on IPv4 , can be the connection done using IPv6?

rain blaze Sep 25, 2022, 8:36 PM

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we do support ipv6 connections, but all of your users/players would need to have connections that support IPV6.

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having them visit https://ipv6-test.com/ will provide information about it

IPv6 test - IPv6/4 connectivity and speed test

IPv6-test.com is a free service that checks your IPv6 and IPv4 connectivity and speed. Diagnose connection problems, discover which address(es) you are currently using to browse the Internet, and what is your browser's protocol of choice when both v6 and v4 are available.

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if they all have ipv6 connections, you can provide them with your computers IPV6 address and direct them to connect to:

http://[your:computers:ip:v6:address:here]:30000

including the []

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your ipv6 address can be found using the ipconfig /all command i provided you earlier - just make sure you're not giving them the 'link local' one

fair flame Sep 25, 2022, 8:39 PM

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lets try that

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yeah i tried with my friend and he is not supported , that makes sense

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anyway thanks a lot for your help

rain blaze Sep 25, 2022, 8:42 PM

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o7 sorry for the trouble, hope you get it sorted out, for 5 pound a month tho i'd probably just host through AWS

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haha

fair flame Sep 25, 2022, 8:42 PM

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yeah im thinking use forge and done!

rain blaze Sep 25, 2022, 8:43 PM

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certainly saves a lot of setup headaches

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anyway i should go review some kb articles. Good luck and i hope it works out!

fair flame Sep 25, 2022, 8:43 PM

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yeah totally , thanks a lot man , rally appreciate your help!!!

lofty arch Sep 25, 2022, 8:44 PM

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Do you need anything out of here or can I go ahead and close the thread, @fair flame?

fair flame Sep 25, 2022, 8:45 PM

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all fine here ! thank you very much

#still says internet closed and one