peer-help

[simple trench]

So when someone joins, they can't see any member in the server? That doesn't even sound possible

Can you send me an invite in DMs?

[median junco]

Sure

[median junco]

Thanks for your inputs btw

[shut reef]

There's a scroll button, but still I can't show my whole profile, cutting it short. Is there a "see more" button or something?

[simple trench]

There shouldn't be a scroll bar

[shut reef]

clicking the profile picture makes it bigger, but still I can't see everything I wrote

[simple trench]

Can you show your full description?

[shut reef]

I have to scroll here as well, which is fine. Used up the letter limit. Seems to be the only place to read my full bio. But that makes the letter limit somewhat pointless if people can only see half

[woeful tinsel]

That's because there is a cut off on how many characters a profile description can have which include new lines.

It's hardcoded to prevent a long stream of text. Honestly there should be a show more function but there isn't.

[simple trench]

Well you can't really go above the character limit so that shouldn't really be a problem

[shut reef]

So the limit is lower than the character count limit? Seems strange

[woeful tinsel]

New lines still count as characters

[simple trench]

The problem might be in the fact that you're using special characters. Try removing that weird 8 thing and some of the flags & hearts, then see how it looks

[woeful tinsel]

Also system emoji take up 2 - 4 characters (Includes characteristics like skin color preferences)

Custom emoji takes up the full length of the name of the emoji including formatting.

[simple trench]

You can't go above the character limit

[woeful tinsel]

Yeah exactly

[shut reef]

Removed the "berserk manga" symbol, still seems like the same

[simple trench]

So if their about me is showing, it means they're not above the limit

[woeful tinsel]

Remove some new lines as that counts towards the hardcoded limit of what can be displayed

[simple trench]

Another issue might be the url, it's a very long string of text without spaces. You could try markdown

[simple trench]

It doesn't allow you to go above the character limit

[woeful tinsel]

I'm SAYING THAT NEW LINES ARE LIMITED ON DISPLAY

It doesn't matter about the character limit you see. The new lines are the problem

[native flicker]

[shut reef]

So there is a 6 line limit?

[woeful tinsel]

Yes

There is ways around that which is to use
> This is some text
> This is also some text

This symbol > goes around the new line limit as it's a special kind of formatting

[simple trench]

Try [Click here](url) to hide your link behind a hyperlink button

[shut reef]

Is there a way for people to see the content after the 6 line limit?

[woeful tinsel]

Literally as I said above.
This symbol >

[simple trench]

Or just beautify your link with markdown ^

[woeful tinsel]

If you format it like

Good morning
this is my profile

I like turtles
and cats
with a sprinkle of toast crumbs
:)

Then it will go past the line limit

[shut reef]

Would be nice if they made it clear that there is a 6 line limit

[woeful tinsel]

Don't worry, I'm working on a site that will include that documentation.

[simple trench]

Me too lol

[shut reef]

Seems to work, but looks a bit more ugly. Why is the line needed?

[woeful tinsel]

Who knows why it's needed. it's only a method to go around the new line limit. It's not meant to be pretty, if you can fit everything within 6 lines then more power to you.

[shut reef]

Is there other neat tricks to be aware of?

[woeful tinsel]

Outside of the right angled brackets, no as code blocks and code snippets don't carry any special formatting in profiles that will go around it.

As for any other tricks there isn't much

[simple trench]

Considering the links are not even clickable, yes, there is

[shut reef]

Can it both be clickable and not hidden?

[simple trench]

This will make it clickable, I don't know what you mean by hidden though.
All that does is it makes Click here as a blue text that looks just like links, and redirects the user to the url you set

You could try URL shortening too

[woeful tinsel]

You need to have a protocol at the start of the link so the link is actually recognized.

The protocol means something like https:// or http:// for example.

You can use the markdown link masking but you do need the protocol to be at the start of the link.

[simple trench]

Yes, start your URLs with https://

[tired cedar]

for no damn reason

[sullen pendant]

Does the "no gore or violence" policy at Discord apply to photos in a medical or documentary context?

[ivory cliff]

Read the purple text.

[tired cedar]

i did but i don't remember doing anything of that sort.

[ivory cliff]

But it is still in your account records mate.

[tired cedar]

is there any way i can get my account back?

[ivory cliff]

welp
try to appeal

[desert kestrel]

At what point do I make a new ticket? it has litterally been 20 days since i made a ticket to get my hacked account back

[tired cedar]

i did, got ignored. Haha

[ivory cliff]

then wait

[desert kestrel]

ticket still says open

[ivory cliff]

Patience is key.

[desert kestrel]

20 days

[tired cedar]

they marked my ticket as solved and i don't see any changes

[desert kestrel]

like how much longer

mine still says open

[tired cedar]

you're never gonna get it back.
Discord support is trash-duh

[simple trench]

I'd say no, but I wouldn't trust me. You're better of if you contact Discord staff via e-mail (the support ticket form) and ask them directly, explaining the situation and providing plenty of context

[empty junco]

You never do

Just need to keep waiting

[unique bluff]

support is quite unreliable

[empty junco]

It really isn’t you just need to have patience

[unique bluff]

well, regarding hacked accounts etc from what i’ve seen and what i have gone thru with support they just don’t seem very helpful at all despite all the waiting.

just upsetting :/

[cosmic viper]

The ticket is still closing itself every hour or so

Sometimes less

[empty junco]

Did you create multiple? never mind discord broke

[empty junco]

Did you create multiple tickets?

[cosmic viper]

One is an appeal which I was told by another person here to fill out then the other is an account hacked ticket

[simple trench]

So they're still open..?

[cosmic viper]

I resend a message in the top one whenever I see it close

[empty junco]

Appeal for what exactly 🤔

[cosmic viper]

The account is disabled now cause the hacker violated TOS
Otherwise I could just recover my account myself

[empty junco]

I wouldn’t have made more then a ticket tbh

Think that’s probably part of the problem

[cosmic viper]

I was told to make an appeal by someone else here

[simple trench]

You weren't told by Discord staff to do so though

[cosmic viper]

Yep

[empty junco]

I’m sorry someone told you to do that instead of just including it in your other ticket

[simple trench]

Shouldn't just listen to random people

[weary mantle]

i iam iran

[empty junco]

Guide them through what?

[cosmic viper]

Here I was thinking "peer help" was to help
Not to complain then ignore the advice of the person trying to help

[empty junco]

It’s just the issue of people not understanding how support is supposed to work

lol

[simple trench]

It is, but you have to read the peer part. That means we are just random users giving advice to other random users. You shouldn't just listen to what anyone says, you need to decide by yourself if it sounds like a good idea, and in this case it doesn't - there's no logical reason to keep opening up tickets unless you want to get flagged by Discord as a spammer and then they surely will keep closing / ignoring your tickets

[empty junco]

And what exactly are you going to do other then tell them to file a ticket?

[cosmic viper]

Seems kinda suspicious ngl

[simple trench]

100%

[empty junco]

Why can’t you explain it here?

[cosmic viper]

I didn't keep opening tickets, I opened a ticket then it immediately said solved then they said you should try making an appeal instead

[simple trench]

Who said? The ticket or people here?

[cosmic viper]

The people here

[simple trench]

What did the ticket response say?

[cosmic viper]

The ticket said "try logging into your account and changing security info" (a summary)

[simple trench]

And did you do that?

[cosmic viper]

You can't log into your account when it's disabled

[simple trench]

Was it an automated response? Could you maybe show the full reply here?

[empty junco]

That doesn’t exist

[cosmic viper]

It was the generic automated one, it'd require two screenshots

[simple trench]

Mate stop trying

[cosmic viper]

Also as an update it has closed itself once again

[simple trench]

@short marsh @prime ravine

[cosmic viper]

Oh would you like to see the reply section too?

[simple trench]

Yeah, show me the full thing as long as there's no sensitive info

[short marsh]

Thanks for the ping

[simple trench]

Thanks for the ban

[cosmic viper]

Sorry for the photo spam

[empty junco]

Thanks for beating me to it the ping

[cosmic viper]

The not solved is when it decides to close itself again

[simple trench]

To be honest you did spam the sh*t out of the ticket 🤣
Is there any ticket that's still open and you haven't spammed it with replies yet?

[cosmic viper]

I literally only sent a message when it says solved so it opens again

[simple trench]

https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029731 did you use this choice when you made any of the tickets?

[cosmic viper]

Yes that's the appeal someone suggested making

[simple trench]

And you did make a ticket with that choice?

[cosmic viper]

Yes it has been previously specified as the "appeal" so as to not confuse it with the other ticket

[simple trench]

Is that still open?

[cosmic viper]

Yep, bot response that again showed it didn't even read the entire ticket

[simple trench]

What was it's reply?

[simple trench]

Looks like their decision is final

[cosmic viper]

The bot response ignored half the appeal

[simple trench]

Unfortunately it isn't something you can change, if the bot decides you can't be unbanned and they close your ticket, there's nothing you can do to make a human look at it

As a last resort you could try using a different e-mail to make another ticket in the hacked account section hoping it won't get auto-closed again, but chances of getting unbanned are pretty slim

[cosmic viper]

Ngl that's a really poor design for a support bot

[empty junco]

Tbh it’s actually not a bot sending you that

[cosmic viper]

If any tickets have to get past a support bot that only reads half the ticket

[simple trench]

It actually is

[ornate nimbus]

what is all discord syntax-highlighting support?

[cosmic viper]

Clyde is the discord bot

If it's actual staff it'll say so

[simple trench]

Yeah I think they meant it's a human behind that Clyde persona

To be fair, there's realistically no way of proving you didn't break TOS yourself

[cosmic viper]

I have screenshots of the hacker tryna hold my account hostage too

[simple trench]

Yeah but how can you prove the hacker's account isn't your account too and you used VPN to stage it all? 😅

[cosmic viper]

And spending $150 on boosts immediately prior to the disable

[simple trench]

I'm just saying that's the reason why you can't get past the automated replies. Even if it was actually a hacker, it's your fault for leaving your account unsecured which lead to damage to the platform

[cosmic viper]

If that's their stance then the "hacked account" ticket is a joke

[empty junco]

#peer-help message ?

[cosmic viper]

Whether it's a bot or a human that means it's an automated message

[simple trench]

Nope, your situation has the extra point of being banned. That category is there in case someone hacked your account and you want to get it back, which is why you got that automated response in the first place.

[empty junco]

That doesn’t mean they didn’t read what you wrote though

[simple trench]

They weren't talking about Clyde there, but about an actual staff response to their e-mail.
User was complaining the messages seem robotic even though they presumably come from an actual support agent, mod said the accounts are not bots, they're just sending pre-written messages

[empty junco]

Yes I know 🤔

[cosmic viper]

they are indeed not bots

[cosmic viper]

If it ignores half the ticket I'd say it does

I submitted a ticket with "account hacked and disabled" and it said "change your password" which is not accessible when it's disabled

[simple trench]

I'm 100% sure Clyde is actually a bot

[cosmic viper]

clyde yes but anyone else no

[cosmic viper]

That's what I was saying

[simple trench]

Yeah we were talking about Clyde here 😅

[cosmic viper]

Specifically clyde

[steel oyster]

anyone wanna play bobble bash?

[cosmic viper]

clyde is mainly used for confirmation

[ornate nimbus]

what is all discord syntax-highlighting support?

[simple trench]

Rephrase your question

Are you referring to markdown formatting?

[cosmic viper]

first time in years i’ve gotten a reply from clyde

[ornate nimbus]

yea

[simple trench]

https://gist.github.com/matthewzring/9f7bbfd102003963f9be7dbcf7d40e51

[remote kindle]

Someone has bought 110$ worth of nitro using my account without my approval. I've set up 2 factor and changed passwords, as well as set up a ticket. idk how long it's going to take for them to respond and I'm freaking out right now. idk what else to do.

[simple trench]

Nothing, wait for a reply

[remote kindle]

how long is that going to take

[simple trench]

Can't tell

[cosmic viper]

So far from what I've heard it takes anywhere from 1 day to 1 month

[simple trench]

It can take only a couple hours too, depends on a lot of factors.

Did you remove their credit card from your account too?

[remote kindle]

Yes, I have. But that doesn't change the fact that I've lost 110$

[simple trench]

Oh it was YOUR bank account?

[cosmic viper]

Pretty much Guarantee you they won't be refunding

[remote kindle]

Yes.

[remote kindle]

You gotta be kidding

[cosmic viper]

they will refund you

[empty junco]

They are

[simple trench]

Haha that's a horrible situation.

• Discord will likely not refund your money
• If you call your bank they will likely refund your money BUT your discord account will get banned as a result
  My advice is to back up everything you have on this account, make a new account, join all servers, add all friends and pray Discord will refund you

[cosmic viper]

if they investigate and determine it was truly purchases made by a compromiser i think they make exceptions for disabling the account

Step one is getting someone to investigate it

don’t contact your bank, create a support ticket beforehand. discord will handle the refund process

[simple trench]

Just wait for a reply. If they refund your money, great, the end. If they don't, you have to decide if your account is worth $110. If not, issue a refund with your bank, which will lose your account

[cosmic viper]

^

[remote kindle]

Why would discord ban me for getting a refund from my bank?

[simple trench]

Understand that your situation was special, it's not an universal experience being unable to get through to a support representative

[cosmic viper]

you need to request refund directly from discord, otherwise it looks like fraud

[remote kindle]

ah ic

[simple trench]

It costs them money if you refund via bank so they always ban accounts that do so.
Before this was implemented, people would buy nitro, wait until the nitro ended, then refund via bank. The result is self-explanatory
Best course in your situation is to wait for a Discord support reply and decide then, if not solved

[cosmic viper]

Does the discord email or phone number work better than these tickets?

[cosmic viper]

emailing will only redirect you to create a ticket, phone line doesn’t offer support for your inquiry

So I'm just stuck waiting on this ticket that closes itself constantly

Is it normal that my help tickets on the official support discord website gets solved right away without an answer provided?

you need to make sure you aren’t creating multiple tickets, that’s the main source of the issue being described, both of you

[cosmic viper]

No it's only 1 ticket, and I've been replying to it only to keep it open but they keep solving it without giving me an answer.

what kind of inquiry is it

[cosmic viper]

Appeal an action taken on my account or bot

[simple trench]

Did they tell you that you won't get unbanned?

[cosmic viper]

No, email says to contact for further informations

^ have you received any kind of reply, even from clyde

[cosmic viper]

No reply at all

[simple trench]

Can you show the whole ticket including any possible replies as long as there's no sensitive data?

[cosmic viper]

I'll briefly explain what happened so you can understand

[simple trench]

I'll have to see the ticket

[cosmic viper]

showing the ticket makes it easier

if your account was disabled due to an underage report, you submitted a ticket in the wrong category and will need to create a new one

The game "Krunker Strike" on Discord recently erased my in game data due to a drama that happened. But the problem is, I've been spending money on that game so I lost all my in game content and I asked for a refund to the Official Krunker Strike discord server, but the administrator of that server told me to request a refund through my bank and so I did. Yesterday, I received the email of my account being disabled due to one or multiple chargebacks, so I said to myself, I care more of my account than the money that I lost, so I contacted my bank and told them to cancel the chargebacks and they did. Now I'm here with neither my money and neither with my account.

[simple trench]

Can you show the ticket?

[cosmic viper]

you need to create a ticket under the billing category rather than with the appeals team, they will investigate and forward afterwards

[cosmic viper]

I will try, thanks

[native flicker]

For future reference. Always go through support for refund inquiries. Chargebacks result in an automated suspension.

[cosmic viper]

I learnt my lesson.. thanks I really hope I can solve this.

I feel like the administrator of the Discord server made me do this in purpose so I could have got a ban

i understand the stress given your situation but just remain patient after submitting a ticket, they will get to your request eventually

It's not very confidence inspiring that they'll get to the request when it keeps closing itself

[cosmic viper]

A drama happened between me and his "e-girlfriend" so he decided to abuse his powers on me, I'm not even kidding

Could I get some help, the discord app isnt working. Whenever I open it it comes up with this (image below) and when I press agree it doesnt do anything.

[native flicker]

In all honesty, your refund request is likely out of scope for Discord but this seems more like a legal matter at that point considering the reasoning.

[cosmic viper]

I have all chats and proofs of what happened, I reported this to Discord but they seem to not care at all

[cosmic viper]

Could you help ^^

[cosmic viper]

Try to enable Inspect element on the discord app and remove this window that is blocking you to access

It wont work on app

[simple trench]

Clear cache & cookies

[cosmic viper]

How?

[simple trench]

https://www.google.com/search?q=discord+app+clear+cache&sourceid=chrome&ie=UTF-8

[cosmic viper]

"DANGEROUS_ENABLE_DEVTOOLS_ONLY_ENABLE_IF_YOU_KNOW_WHAT_YOURE_DOING": true on %appdata%/discord/settings.json

[simple trench]

Don't

[cosmic viper]

👍🏼

[empty junco]

Breaking the ToS is never a solution

[cosmic viper]

I'm aware but in case there's no other ways he can go through that frozen screen he can use that temporarly and then disable it

[empty junco]

That’s not a temporary solution… they should be doing a full reinstall of discord and then contacting support / using web if it doesn’t work

[cosmic viper]

I assumed that he went through all that already if he asked help in here

[empty junco]

Unfortunately most of the time that’s not the case

[cosmic viper]

My bad I apologize 👍

[empty junco]

It’s all good , you didn’t know

[lean mulch]

Is this a reportable bug? Or how do I fix it if I can

[native flicker]

Why do you suspect its a bug?

[lean mulch]

Oh the text is being pushed off screen

[native flicker]

Oh

[lean mulch]

Sorry I should’ve made that clear

[native flicker]

You can report it at https://dis.gd/bugreport but it looks to be very minor so it'll be fixed on its own at some time and disregarded for now

[cosmic viper]

looks like you're logged out of your account

[lean mulch]

Thank you!

[jaunty obsidian]

https://dis.gd/support

Create a support ticket, explain the situation, ask for a refund. There could be any number of mitigating factors, but if your story is true, you will probably be refunded.

[cosmic viper]

This ticket still refuses to stay open

[simple trench]

Because the answer was final

[odd forum]

Having an issue in my server to where messages will auto delete for some people but not all, and audit log is showing nothing. Anyone know what this is? Or have heard of a similar issue?

[simple trench]

Sounds like a connection issue for those people

[cosmic viper]

The "final answer" ignored half the problem, I'd hardly say that qualifies as a final answer

[simple trench]

Doesn't matter, it's final, in their system you're flagged as not unbannable

[static basalt]

Hello there, i have an trouble with my old account, i lost them 1 or 2 years ago. I have this account in my friend lists but i am not remember the email adress of it. But i have the steam account which is connected to the discord Account. Is there any possible way to recover account?

[simple trench]

Try the email address of the steam account or submit a ticket where you ask for a couple digits of the email address used, maybe it'll help you remember what address you used

[odd forum]

Yeah but even if it's sending and immediately deleting? It's happening for a lot of people and idk why. Is there anyway to verify why?

[static basalt]

where should i submit ticket?

[simple trench]

If the messages appear for other users, then they're not being deleted, they're just not loaded for some people. That might be either because of connection issues or maybe a bad application. You could try to clear cache/cookies or reinstall the app.

[simple trench]

https://support.discord.com/hc/en-us/requests/new

[static basalt]

Thanks so much

[cosmic viper]

Alright. Now I'm starting to be convinced some staff is involved as well

[simple trench]

Involved in?

[cosmic viper]

Mind if I dm real quick?

[maiden gate]

Hello, all

I was wrongfully reported, and messaged someone called Alec Gorge, as instructed, he is now asking me to change my discord E-mail which, combined with the situation, has me highly skeptical, can I get any confirmation?

[jaunty obsidian]

That's a scam.

[simple trench]

You can if you want to..

[maiden gate]

I was afraid so from the start, he seemed very off and google didn't say anything, I'm glad I asked on here before doing anything

Much appreciated

[cosmic viper]

Silveran, would you lend me a moment of your time and help me with an issue?

[maiden gate]

What would the best course of action here, do I block and report?

[simple trench]

Yes

[jaunty obsidian]

#📖-rules Sorry, this isn't a support server.

[maiden gate]

Excellent, thank you

[cosmic viper]

Is there anywhere I could find a support server?

[simple trench]

There's none

[cold marsh]

Hello everyone. Can you please drop the link to apply for the partner program?

[simple trench]

You can't join the partner program anymore

[cold marsh]

💀

[cold marsh]

This not good... but thank you for answer

[maiden gate]

Am I able to report a blocked user? It's not giving me the option, though I will post the profile through here, if that's alright, just in case

[simple trench]

Should have reported before you blocked them. You can unblock, report, block again

[simple trench]

We can't really do anything with this 😅

[maiden gate]

Ahh, I see, I'll get right to it asap

[maiden gate]

Ahh, apologies, I thought it might help to raise awareness, but good point

[cosmic viper]

My account was hacked in 2021 by downloading a file from a friend. I contacted discord support for ever since but still haven't got any relevant response. The hacker has changed my email,my phone number, and my password. Please is there a way that I can get it back

what makes you want it now after 3 years passed

[cosmic viper]

Old important messages, old friends that I want to contact for private reasons. Also I've been trying my best since those 3 years being passed

make sure you created a ticket @ https://dis.gd/hackedaccount and provide relevant details, using the email that was previously on the account before losing it

my brain just shut off i forgot what i was even responding to

[simple trench]

There's realistically no chance to get it back

[cosmic viper]

i’d say there’s somewhat of a chance as long as the email that was on the account previously hasn’t been used on any other accounts afterwards

[simple trench]

Even then it's very tricky. Imagine I get access to someone's old email and I see they had a discord account on that mail, I make a ticked and rob their account. Discord account recovery staff are trained for these scenarios, so I'd say chances to get the account are slim to none

You can still try but I wouldn't put too much faith in it

[cosmic viper]

if you’ve created a ticket already just remain patient and don’t create any duplicates

[errant niche]

Hello

When I get in a call on discord with my Bluetooth headphones suddenly the sound turns back to phone output and it doesn't let me change it back

Does anyone know how to solve this ?

[simple trench]

Submit a bug report ticket

[cosmic viper]

Created on Jan 14 and it's now 9 Feb.

[cosmic viper]

it can take a while

[cosmic viper]

this ^ or try writing in to technical support

[simple trench]

Which is done via ticket no?

[cosmic viper]

yeah technical support can be found at https://dis.gd/contact

[simple trench]

So literally a ticket 🤣

[cosmic viper]

How much mire longer is "a while"

[cosmic viper]

yes but bug reports are a completely separate category

[cosmic viper]

there’s no ETA unfortunately

https://dis.gd/howtoreport also take note that due to privacy reasons actions they take during the investigation may not be visible to you

[onyx fog]

Heya I dunno where to put this i already put ina ticket

Today i randomly logged out of discord on my phone and pc, i tried to log back in but it said my password was wrong? or not correct..

I do have 2FA activated and i had no prior emails on someone trying to change my log in or logging in from a new device

Can this happen randomly?

[cosmic viper]

not typically no, try resetting your password with your email

[onyx fog]

I did

also something i noticed is that all my settings got reset.

[cosmic viper]

are you sure you were typing it in correctly

[cosmic viper]

that’s odd i’m not really sure then

[onyx fog]

It was just weird.. never had it happen in all these years

[onyx fog]

and yes.

[quartz seal]

My discord is buggy and keeps making me join random servers

It wont stop and is annoying

[cosmic viper]

check your authorized apps in your settings and deauthorize anything you don’t recognize

[quartz seal]

Thanks I found lots of things that I didn't recognize. Just to confirm now It wont do that right?

[cosmic viper]

anything with the “join servers for you” permission i recommend deauthorizing, and yes after you’ve removed them the issue will stop

[quartz seal]

Thanks I have done so

[empty junco]

I don’t think that would work here tbh especially since those things literally tell you what your allowing it to do

[cosmic viper]

plus they can differentiate in names and avatars

[gaunt nexus]

Hey, hello, I have a question for you guys. Something strange happened to my computer 2 days ago, and while playing Lost Ark, when I received a message from a friend on Discord and then my computer started to alt-tab automatically whenever i got a message from Discord. Now it happens every single game. I tried most of the ways I know, but I couldn't fix it, I created a ticket, but does anyone have a suggestion or has anyone experienced the same problem temporarily until I get an answer?

[simple trench]

Reinstall Discord

You could also try disabling notifications from Discord. The pop-ups might cause your computer to switch screens (aka from the game to discord/desktop)

[marsh oar]

Does anyone know how long it takes for discord support to respond? I’m in a bit of a pickle and really need help. (Focus on any issues more important than this one, please! I’m not here to steal anyone’s attention and time)

[simple trench]

Nobody knows

[empty junco]

Unfortunately since it’s case by case there’s no way to know

[marsh oar]

Alright, thank you : )

[willow spear]

Hey, I was wondering how other people are doing with hacked account tickets. My account has been hacked, and tomorrow it's about to be 2 weeks since my Discord Ticket has been open and unsolved. It's just I'm afarid of waiting for a long time and really want my account back. Has anyone else been waiting or has anyone elses been solved?

[gaunt nexus]

I tried both of them :(

[marsh oar]

Was yours hacked by a false claiming of an accidental report?

[willow spear]

No my account is hacked. I don't have access to it anymore

[marsh oar]

But how did yours get hacked I mean

[willow spear]

I fell for a scam thing and now the person pretending to be discord and wants me to pay money for my account back and i said no and they blocked me

[marsh oar]

Yeah, I had the same thing happen to me

[simple trench]

@jaunty obsidian I'm only pinging because I noticed you're an actually active Discord staff member

Do you know anything that has to do with these hacked account tickets? I see a lot of people complaining that the tickets get solved by themselves with no reply or that they stay open forever basically.

[willow spear]

how long have you been waiting? or did you get your account back?

[marsh oar]

Happened yesterday. Waiting for my ticket to be resolved

[willow spear]

ah. I've been waiting for 2 weeks now.

[marsh oar]

Jeez

[jaunty obsidian]

Almost every single time someone complains here about tickets being solved by themselves with no reply, they're submitting duplicate tickets and complaining about them being auto-closed.

[empty junco]

Ehh #📖-rules

[willow spear]

I want to know if anyone actually has theirs solved or tickets just stay open forever unsolved

[jaunty obsidian]

And Nick is correct. I'm happy to clear up misinformation where I see it, but this isn't a support server.

[empty junco]

There’s been quite a few people here that have

[willow spear]

I haven't put duplicates I have one ticket there and open for 2 weeks

[simple trench]

I noticed that duplicate ticket situation too but I also see a lot of people with just one ticket opened and forever unsolved. There seems to be some pattern, there's no other ticket category that gets mentioned so much in this context

[jaunty obsidian]

This is only somewhat related, but as a general rule, I'd encourage someone to be skeptical when hearing a story about how someone has been banned or has appealed.

[cosmic viper]

does every staff have a zendesk account considering its remote work or is the ticketing system a whole department in itself

[bronze hill]

looking for only us citizen

[marsh oar]

Speaking of, how many reports are there before an account is banned/suspended?

[jaunty obsidian]

Volume of reports has no bearing on whether action is taken on an account.

[empty junco]

I assume you mean in the safety organization/ cx?

[marsh oar]

Ah, I was told my hacked account has over 129 reports on it for “illegal purchases” and it was quite entertaining to read. I also was under the impression that 15 reports and you were banned off discord

[empty junco]

You mean the thing discord ended?

[cosmic viper]

yes thats what i meant sorry i shouldve specified

[simple trench]

Who told you that?

[empty junco]

In December

[simple trench]

I don't think discord support can tell you how many reports you have

[jaunty obsidian]

That was a fake email sent by a scammer impersonating staff.

I also don't know where that 15 reports number comes from, but there's no such number.

[marsh oar]

I didn’t know that until after they hacked into my account 😔

But it wasn’t even in email, I have screenshots of the user who did it

[empty junco]

All good I would think only the employees who actually have it in their job description to handle tickets would have a zendesk account

[cosmic viper]

i.e data analysts would they be required to have a zendesk login for transparency report development?

[empty junco]

See I have a feeling that data is like complied in real time

[simple trench]

100%

[empty junco]

And sent off to some data base they can then access

[cosmic viper]

gotcha, thanks for the clarification

[marsh oar]

But is it even possible for discord support to get back our hacked accounts?

Even with the email changed?

[cosmic viper]

i believe so as long as you havent used the email previously on the account for a separate account after losing access

[jaunty obsidian]

Yes.

[marsh oar]

I have a spare email I can change this one too

[brisk spruce]

Yes, and no?

That's actually a really good question though.

But a Data Analyst can always handle other areas.

[cosmic viper]

i think assuming its done real time is a safe one to make considering that'd be the most logical, however i wouldn't be surprised if they have a login regardless

[brisk spruce]

Some of them would for work purposes, but that's about it.

For what purpose?

[simple trench]

Enable it in onboarding

Also, please don't use verification channels or bots. They're unnecessary

[brisk spruce]

Onboarding or Channel Perms would work for this.

Raids can use Beemo.

[simple trench]

Everything is bottable

It's as easy as 3 lines of code to make a bot account click a button / react in a verification channel

[empty junco]

Think that’s just a bad luck tbh

[simple trench]

This server doesn't use any verification system and they're not being raided. There are plenty of HUGE Discord servers that only use bare discord features with no verification bots and there are no issues. It sounds like a fault in how you configured the security of your server here.

[empty junco]

Isn’t that way your supposed to have good anti raid?

[cosmic viper]

you would think running a huge server you'd have proper restrictions setup

[simple trench]

^

[empty junco]

lol wick

[simple trench]

Yeah that sounds highly unlikely

[brisk spruce]

Wick + Beemo is recommended for a reason.

Not just Wick.

It's the only case where 2 bots together are kind of necessary.

[simple trench]

Even then, I'd recommend to properly set up your server's security and then you wouldn't need extra bots

[brisk spruce]

There's also automod for other things too.

[cosmic viper]

considering how easy it is for a regular user to purchase aged account tokens you really cant differentiate them unless you're being raided by multiple joins at once

[simple trench]

They cost $0.1 a piece on the gray market by the way

[cosmic viper]

then again thats where anti-raid bots / settings come in handy

[brisk spruce]

People will cheat anything.

[cosmic viper]

if captcha solver keys exist i would say its safe to assume they can definitely bypass onboarding as well

[simple trench]

They can automate everything, if someone really wants to raid a server they will, unless you properly set up the built-in security features
Most bot control panels nowadays have a staggered join feature. You take hundreds of tokens, you apply random names and avatars to make them look human, then you start a process where they slowly join, bit by bit, over multiple days, so they don't join all at once. Once they're in, automod will be much faster than any security bot once they start acting up

[cosmic viper]

where did all of their messages go

[peak estuary]

So just asking, whats the purpose of raids other than trolling?

[simple trench]

They deleted 'em

[simple trench]

Disrupting activity, nothing else

[peak estuary]

so just lonely trashy people being a holes?

[simple trench]

Mostly yeah

[cosmic viper]

Mass dm for advertisments

in some cases

i believe thats less common now as they're sent to message requests / spam

[cosmic viper]

People still checks their requests cause they get the red annoying dot

Maybe another role that they own have access to view that channel?

[buoyant stag]

Yes the grub role but verified is higher than that, before it would remove access once users verify

Verified role users can still see that channel

[cosmic viper]

edit the channel permissions and make sure the verified role cannot view the channel

[marsh oar]

That’s comforting at least 🙂

[twin turtle]

Hey, I'm not sure, but can't find a setting so that the only notifications on discord are from DMs. like the red dot on system tray

Basically making every msg, alert or whatever on each server invisible and only getting notifications from direct messages

[cosmic viper]

you can get into a habit of muting servers after joining them

[twin turtle]

I'll try to mute all the servers and see if it works that way, thanks

[south basin]

How long does discord take to respond to our support requests to recover my account?

[neon swift]

so youre telling me that theres no way to get these accounts disabled or formally report them? Because i tried reporting their accounts nothing happened, Ive got them blocked and im still getting death threats, like the only way to report them is by a single message or the whole account, Like no offence but its stupid af

[neon swift]

you'll be lucky to get a response LOL

[cosmic viper]

how are u still being harassed after blocking them

[neon swift]

alt accounts/gc's being made with other friends adding them in there

let alone i was doxxed

[south basin]

How can I reactivate my account then? I got reported on Discord for making a joke claiming I was 14. Consequently, I've submitted my ID, which proves I am well above the legal age

[neon swift]

You cant, If you get a response theres a half chance they will even do something about it

[south basin]

Okay thank you very much 😭

[cosmic viper]

then block their alt accounts / the people adding you there

[neon swift]

Why should that be job to do when they are breaking the tos, Yet im the one having to do stuff about it because the moderation on this app is horrible

[cosmic viper]

report them and then block after

[neon swift]

I have been reporting them, Doing is done about it, thats the issue

Im seeking a lawyer because of how bad its getting with these people, like Im getting doxxed and they're accounts are still active

its a joke for gods sake

[simple trench]

I mean.. Discord can't really stop people from making accounts

This is not technical advice but it might help if you stop giving them attention? At some point they should get bored and move on

[neon swift]

Yeah but they can at least get rid of accounts doxxing me

[simple trench]

Did you make a ticket?

[neon swift]

I dont know how to, I came here to find out where to do that sort of thing

ive just been reporting accounts/messages

[simple trench]

It's a simple google search my friend..
https://support.discord.com/hc/en-us/requests/new

[neon swift]

Yeah but theres nothing under there for what I need, Thats the issue

[simple trench]

Just make a ticket under help > general question, they'll assign it to the proper field

[neon swift]

Ok thank you

[cosmic viper]

it’s unlikely you’ll get the desired response there either which may cause more frustration

you'll likely receive a response like:

Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, “right-click.”
Select “Report Message”
Select the type of abuse you’re seeing```

[red lion]

I recently got my other account falsely reported for “hacking” someones account. The person who had reported me for hacking their account had themselves admitted to me being innocent (i can provide screenshots). Though, they got an e-mail saying my account will be deleted under 24 hours, (its past 9 hours now). I need help. My other account which got reported has also been banned from this server even though I did nothing? The person who reported me had also said I either got impersonated or they reported me by mistake. And they don’t want to take their report back so they don’t get any penalty. What do I do? I’ve reached discord out through e-mail all they said was my account hasn’t been deleted yet so the ticket is going to be ignored (in summary). I’ve also sent a request to the discord support contact they’ve suggested to prove myself innocent before 24 hours, though they haven’t accepted my request yet, and it’s getting late. If someone can guide me, it’d be appreciated.

[jaunty obsidian]

It's a scam, your account isn't in danger.

[red lion]

Though my other account being banned here is also odd.

[jaunty obsidian]

Yes, that's a scam as well. Feel free to report the accounts responsible.

[quiet peak]

Whenever I log into my account my discord account disables itself? This is like the 8th time I've had it restored these past 2 weeks. I can't get any thing specific as to why I was banned. The only times I can actually log in is when I do forgot my password. Trying to contact an actual staff member, but so far no response on that request.

It also disables if I leave servers, change any account settings, or anything like that.

Sending msgs works, but that's abt it.

It might also get banned for doing nothing if leave it long enough so if you got any answers feel free to msg: ghostwolf2.0

[red lion]

Thanks for the help, much appreciated. Though, what do I do about this?

[quiet peak]

Every time I got it appealed this has been the msg:

Or this:

Ah and this has always been the reason I've been disabled:

But just to clarify the problem isn't getting the account back considering I have it rn, but stopping it from getting banned if I close this tab and open discord again.

It has been disabled 8 times since January 29th.

It doesn't disable if I don't log in or if I don't close the log in from "forgot my password" and don't change any thing related to my settings.

I have tried both my computer and phone.

I also don't know why it was disabled the first time either cause I didn't break any ToS that ik of.

[brisk spruce]

@fair tree

[simple trench]

Use some of these websites to check the fraud score of your IP:

https://scamalytics.com/ip
https://www.ipqualityscore.com/ip-reputation-check

[quiet peak]

Both were low risk.

[atomic belfry]

i want to end my nitro subscription but i want my server boost badge how?

[zenith ocean]

buy boost?

[quiet peak]

First was 17 second was 0.

[atomic belfry]

Is not going to reset?

Because is new boost

[quiet peak]

Anyone else got any advice/ideas? I've had this account for a while and really rather not lose it.

[obsidian haven]

Hey hi, I'm building a server and to make things easier for the mods I'd like to include a 18 years old as of this date message that updates itself in the Moderator guide so that it's easy to see if a user's DoB on their ID is at least that date. I swear I've implemented similar features before (maybe unix?) but it's been so long I can't remember how.

[peak estuary]

IP grabber /s

[simple trench]

I'll take it as a joke, but fyi IPs are not secret and can't really be used to track someone. They're mostly useless info nowadays

[peak estuary]

I believe its mostly towns for IP's, and most just use a VPN

and yea was a joke

[woeful tinsel]

It only shows the location of the ISP exchange that you're connected to. Not the city or towns relevant to your location.

[quiet peak]

Even if they had my location, not much to do with it.

But yeah IP doesn't seem to be the problem.

[cosmic viper]

unless someone wants to be really aggravating then they can continuously ddos you if you have a static modem rather than dynamic

[woeful tinsel]

You can still call up the ISP for a new IP address.

[cosmic viper]

arent most modems dynamic nowadays anyway

[soft tendon]

So all my notifications are working fine but one of my friends dms wont show up even though they aren’t muted

Im so confused

I want to see their noftis

[vestal current]

Any1 know how I can edit the highlighted part?

[empty junco]

That’s part of the welcome screen right?

[ember lark]

Go to onboarding, you can make changes there

[vestal current]

Yes

[ember lark]

The welcome screen was replaced by onboarding

[vestal current]

I can’t click on anything there

[ember lark]

Weird, what does it look like?

[vestal current]

I can’t enable it since I don’t meet the requirements

[soft tendon]

Any1 know this-

[ember lark]

Click 'Set Up Welcome Sign'

[vestal current]

That’s different that makes it like the owner sends a welcome message to all I want to change the server description

[spare palm]

Overview ?

[vestal current]

Nope it’s not changing in welcome screen

[spare palm]

Ah well can't really change it then. They want you to use Onboarding to replace it.

[vestal current]

I can’t enable onboarding I don’t meet the requirements so I’m stuck basically

[woeful tinsel]

It’s not up to the router in the home, it’s the ISP that controls the static or dynamic allocation of the IP address.

[empty junco]

The only requirement is to have community on🤔

[soft tendon]

Anyone know this btw

[cosmic viper]

Support won't help me at all, the tickets just immediately go to "solved" my account was hacked, they stole $149 from my account with discord boosts, got the account disabled so I lost all my servers including the one I had been privately writing a book in. And now I can't find the friends I had on that account either

And the person who hacked it is claiming to be staff, saying they won't undisable it unless I give them $250

[empty junco]

All you can do is hope support will help you

[cosmic viper]

why are so many people falling for thisssss

The other account got disabled for no reason it was literally only in this server

[empty junco]

I honestly think people go to quickly through stuff

[cosmic viper]

they posted illicit content on it to get it flagged and disabled instantly if they had access to it

[cosmic viper]

I didn't get an email about any activity unlike the other account it was just disabled out of nowhere while I was here asking for help

[vestal current]

No it’s that public channels too I don’t have 5 public channels I only have 2

[empty junco]

Couldn’t you make some just to meet the requirements and then do nothing with them?

[marsh oar]

It’s a lesser known scam, a newer type. It’s getting a rise in popularity due to its effectiveness and the lack of knowledge about legit discord staff

[vestal current]

I have wick verification so idk last time tried changing it it automatically went back to the way it was

[woeful tinsel]

It’s well known since 2015 with the rise of Steam scams. Hence why a lot of them say they’re also valve employees

[cosmic viper]

The one that got me was a site for indie developed games called "itch.io" and after a game downloaded it stole all the discord information and possibly other stuff

[soft tendon]

Can someone help with this its just really annoying-

[cosmic viper]

Is the discord staff team more likely to respond through twitter?

[empty junco]

No

Because they can only help with certain things there

https://support.discord.com/hc/en-us/articles/14286636704919-Support-Account-FAQ

[vestal current]

90% they redirect you to their ticket support system sometimes they help you

[cosmic viper]

So since the tickets just immediately close I'm just better off uninstalling discord entirely
The support bot flagged the TOS breaking activity without acknowledging the hacked part in the slightest and now every ticket just immediately closes

[junior wadi]

anyone else been having an issue with getting their discord hacked through palworld

[bold locust]

they take around 2-3 days to reply. at least they do for me

[cosmic viper]

Through twitter or the support tickets

[bold locust]

email

support ticket itself takes a few hours but when you reply to their email 2-3 days

[bold locust]

i sent them a question on twitter ~3 days ago they still haven't replied

[cosmic viper]

I messaged them about 30 minutes ago on twitter and they've responded asking for the ticket number after 4 minutes

[bold locust]

💀 not fair

[cosmic viper]

Does email work better?

They haven't responded past asking for the ticket though

[bold locust]

direct ticket system worked best for me

if it's really important use modmail in this server

[cosmic viper]

The tickets just automatically close for me

Modmail just reaches the mods for this server

[short marsh]

No, don't use modmail here for things meant for Discord support. We can't forward anything to them

[bold locust]

mb

[cosmic viper]

Yeah they just say this isn't a support server but there isn't a support server either way

[warped holly]

General question, If I kick 300 fake members all at one time from my server will it impact my server and cause me to lose my status to be discoverable? I have 2400 members.

Bless you all.

[crimson oar]

So I'm having this problem with images. When I click on a picture that is clearly loaded and good to go, it darkens and loading animation with "0%" appears. Can somebody give me a clue as to what the @#$ is that stuff and how to fix it? It wasn't like that before...

[peak estuary]

Discord watch together has no sound for me

[woeful zinc]

Anyone know if this is a bug that doesn’t let me @ people alot but works when I mass @ them and them only

[latent quail]

real

[livid cargo]

i got a problem with my gifs

could use some help

[red mulch]

Is there any way to mark a photo as spoiler after sending it?

[bold locust]

delete the message and resend it as a spoiler

this way works like a charm

[cosmic viper]

In summary- no

There is not a way to spoiler an image after sending it

[fossil scroll]

Hi everyone

I just wanted to ask some few things

Are there Discord staff/devs in here?

I'm asking this because I got locked into my other Discord account

aw man

I hope they do

I already submitted a request, but I don't know how many days it will took to fix my issue

I'm heartbroken rn because that was my main account (this is my alt), and I already exhausted all options to try to regain access

I hope they respond as soon as possible

[mossy shadow]

can anyone maybe tell me were i could make some suggestions to discord?

[mossy shadow]

alr thanks

[viscid river]

I have to ask for help…

[viscid river]

There are members who have been following me since four yrs.
I block them and sometimes their accounts get deleted, but it doesn’t work.

[viscid river]

So, the question is: Is there a way to get rid of them while letting them believe in whatever they want without changing my account?

[deft siren]

@balmy oasis

[near valley]

hi

[balmy oasis]

@deft siren

[worthy crane]

hi i lost my email password but i have accout how can i reset email?

[simple trench]

Did you submit an appeal?

Did you receive any reply?

[simple trench]

Explain your situation better

There's no way to exactly know how long it takes. It can be between a couple hours to a couple days, even a couple weeks in some cases

Don't submit any duplicate ticket, just wait for a reply on this one

It won't take 8 months 😅

Probably because they submitted multiple tickets instead of waiting, which flags them as spam

Realistically it shouldn't take more than a couple of days. You're kinda unlucky because it's friday and, to my knowledge, support doesn't work on weekends, but next week at last you should get a response

Who did you DM?

On what app?

That won't really help, your ticket is in a queue and they'll get to it when they've solved all the pending tickets before yours

[worthy crane]

so on other account i want change my email but i have not accets for email

[simple trench]

Submit a ticket here, explaining your situation: https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029212.
However, if you don't have access to the mail adress or phone number to confirm you're the owner, chances are pretty slim

Well the people that are behind the discord support twitter account and the support agents that solve tickets are two different teams, unless your situation is truly unique and special, they don't really communicate and they'll likely just tell you to wait, which is the only thing you can do

[shell swan]

hey, does anyone have any idea if I can reset the poker night showdown mode in my discord server?

[simple trench]

Correct

[rugged tide]

I have the problem, that I cannot switch between the options of emoji, sticker and gif and am now stuck in the gif section on my phone. Anyone got an idea how to switch between them? I'm stuck in old UI btw.

[rugged tide]

I have version 216.12

[simple trench]

Is the appeal still open?

[native flicker]

No, if its deleted its gone for good

[modern mica]

how do I create this?

anybody?

[native flicker]

https://creator-support.discord.com/hc/en-us/articles/14346342766743-Media-Channels-for-Server-Subscriptions-BETA

[modern mica]

that's only for server subscriptions?

or just available for subscription server as beta feature and will be available for us later on?

[native flicker]

For now, though you don't necessarily need server shop to be enabled and sell stuff. It just has to be present on the server as an option.

Which is US-only

[modern mica]

ohh, you mean it's given for servers randomly

[modern mica]

Ahh, ok... that's kinda sad but ok

[simple trench]

Wait for a response

If they decide to, yes

Also, there's no need to reply then also ping me. The reply is enough

Do what? You should make a ticket as soon as your account gets disabled

[vestal current]

https://support.discord.com/hc/en-us/community/topics how do I type here?

[soft tendon]

All of my notfications are coming through but one of my friends, they aren’t muted but their dms don’t show in notfis

[torpid echo]

can you purchase and equip items from the shop without having full nitro?

[torpid echo]

ahh cheers

[shell imp]

help why can i see their pfp?? theyre calling and when i join i cant see their pfp or when they turn on their video cam

[simple trench]

Do they have a pfp?

[shell imp]

yes

[vestal current]

Want to write a feedback post asking me to sign in here but my when I put my discord credentials it’s saying it’s wrong does it have to do anything with my 2FA enabled

[simple trench]

You need to create an account, you can't log in with your Discord account, it's a separate platform

[vestal current]

Oh I see thank you

[vestal current]

It’s so confusing

[soft tendon]

Can someone help with this It’s getting annoying I miss all their texts

[peak estuary]

So I have an account I lost a while back (the password) but I still have the email any way to get it back?

[vestal current]

You can request a password reset via the email address

[cosmic viper]

my spotify status isn't showin even tho i did nothin
HELP!

you may have to switch to using the spotify website player rather than the app itself, have been having that issue myself for months and have tried numerous fixes to no avail

[cosmic viper]

shi tragic

no patek

[empty junco]

No

[cosmic viper]

No

[cosmic viper]

hi is this real or fake? im so confused because i didnt do anything wrong and i have no idea on who this person is

[past wolf]

When I bring up discord overlay while streaming on dis or the overlay show up in the stream, how do I fix this?

[lunar crest]

fake

[cosmic viper]

tysmm and also ive been trying to contact support for a refund do they send me an email only after they reply?

[empty junco]

I believe so

[cosmic viper]

alright thanks so much!

[rocky bolt]

Discord is not recognizing my --ar2:3, today . . . is it me, or is something off?

[cosmic viper]

I lost my old account with nitro pro and it won’t let me transfer it over or buy a new subscription

<@&1168422950685384765>

😭

[short marsh]

As the role states, we aren't Discord employees. You should go here: https://dis.gd/support

[jaunty obsidian]

Yes, they'll respond. I don't know where the preconception comes from that if you file an appeal it'll just be ignored, but I imagine it's from people who continued filing appeals after having theirs denied.

You're appealing for an age restriction. As long as you can produce the appropriate documentation, you have a 100% chance of having your account restored.

[cosmic viper]

does anyone know why everytime i'm in a vc and i'm playing some sort of audio (example: i always play geometry dash in vc) people are saying i'm constantly breaking out

[marble zephyr]

is there a way to make private posts? like in a forum channel you may not want everyone to see a post/chat you make
how would you do that?

[jaunty obsidian]

This is a scam, in case there's any question.

[cosmic viper]

there is no given ETA on how long tickets take, unfortunately, rest assured as long as you provided proper documentation that is clearly visible your account will be restored

its gonna be about a few days

[vague gate]

I uhhh need help I don’t know if this is real or not but I’m not trying to risk my account being terminated for false report

[empty junco]

It’s a scam

Discord doesn’t offer live support and anyone talking to you claiming to be staff would have a staff badge visible

[vague gate]

Yeah they sent there user and stuff

[drifting brook]

So when i try to verify my email address, the code is not being sent to my email what can i do?

[cosmic viper]

check the spam folder, if its not there try using a different email

[drifting brook]

not in the spam, but the email is tied to this account so i couldnt use a different one

[cosmic viper]

How to get partnered owner badge?

[empty junco]

Can’t anymore

[cosmic viper]

Aww ok😥

[jaunty obsidian]

#📖-rules I don't know where you heard that, but this isn't a support server.

[prime ravine]

Please stop bothering our members. This channel is for help from the community, not official support. As stated above, you have to reach the support through https://dis.gd/contact - If you already have a ticket open, be patient, it can take up to some days to get an answer. Thank you for understanding.

[pliant willow]

Can I pls have my nickname in this server changed to PacK ⭐

[pliant willow]

With a star instead of a snowflake

[marble zephyr]

?

[pliant willow]

There is not

[prime ravine]

With permissions, yes?

Just have to set up your permissions correctly

[pseudo dew]

Hi

[pseudo dew]

Hi

[astral meteor]

Guys where do I edit the rules that are displayed when you join a server with onboarding?

[peak estuary]

Waht

[marble zephyr]

oh yeah its a little weird now hold on lemme take a look

[heavy geyser]

could people who can't pay also have some Lunar New Year avatar decoration ?
maybe really basic
to not stand in way of discord's revenue
.... like png little dragon or something
sucks to always have nothing just cause there isnt way i can purchase

didn't want to bother general-chat
wanted to send this in feedback
but it's all closed
hope it's okay i posted here

[marble zephyr]

here you go! its under safety setup

you need to click this

[marble zephyr]

how so?

[cosmic viper]

Wait are they forcing the new ui on people now?

yay

[cosmic viper]

I love discord

10/10 app

[zenith ocean]

stop trolling

[scarlet moss]

Hello. I experience extreme packet losses and ping on voice chats. Everything else except discord calls is working just perfect. What is happening? (i was on a 1h talk session, 40mins in was fine and then it started happening.)

[hollow oak]

Issues with bitrate? Hardware acceleration? Maybe connections?

[scarlet moss]

idk. I tried restarting pc, discord, hardware accel aswell, reconnecting, anything

and nothing seems to work

[hollow oak]

i think that's bitrate

[scarlet moss]

any fixes?

it says im 5000 ping and that they cant find a server to connect me to and when they do it works just for a while

[hollow oak]

Did you use any cable? WAN/LAN or is it wireless?

[scarlet moss]

its Ethernet

i have stable 550Mb/s connection

[hollow oak]

I guess that's the problem with discord servers then.

There is no way you got a packet loss at that internet speed

[hollow oak]

actual Discord HQ server*

[scarlet moss]

for sure it is then.

Im getting connected to bratislava as i remember all the time. Can i somehow see a status page for just this region?

[hollow oak]

Hmm...

I could say probably a no, but you could always search for it, still has some possibility.

[scarlet moss]

sure

can i somehow change my region in settings to see if that maybe works?

[hollow oak]

Probably, some regions might have working server.

Discord support is hella dead, i still reccomend you to use it.

It's like gambling lol

[scarlet moss]

its weird, the packets skip is 0%, and the ping even when it lags now is 40ms

even tho it jumped to 5000ms right away

[hollow oak]

That is strange.

[hollow oak]

Check audio drives, maybe even every driver.

[scarlet moss]

not just me lmao

[hollow oak]

Should've checked Downdetector earlier

Rest in peace, luck.

N O

Just adapt to it.

just adapt to it, they are so ignorant these days.

[atomic aurora]

alright yall

I own a server Im trying to protect my users that video vc regularly by eliminating the ability to watch videos in vcs for certain roles I have amia bot do levels in my server so I was just plaiing on doing it through her but there seems to be no way to do

unless yall know an alternative

[sour python]

If I sent an email for an appeal to discord am I supposed to receive a ticket number or anything?

[brisk spruce]

You will get it through Email if you aren't logged into their site.

[sour python]

So I’m supposed to receive a ticket number after sending the appeal?

Cause I didn’t get one

I should resend it then ig

[sour python]

Wait did you receive that immediately after sending in an appeal?

[brisk spruce]

This was after a bug report, I get one every single time.

[sour python]

Oh

[sour python]

Should I resend the appeal then?

[brisk spruce]

No, resending multiple tickets is not recommended.

If you really want a number you can set a login to their support site.

[left shoal]

How do I go back to the old discord theme, this theme is completely trash I hate it

[brisk spruce]

Third-party sources which is not recommended.

You can, but the odds of them answering are low.

They have their own friends which is why they don't answer.

Is it for an appeal? Cause that won't work.

[left shoal]

Damn, I know some.. ahh I hate it it's so bad omg

[brisk spruce]

Because Trust & Safety aren't on Discord for obvious reasons.

They would get spammed nonstop if that happened.

[zenith granite]

Ive sent an email to discord and i just got bot replies and that was going on for nealry a month now my account is gonna get banned soon but ive provided info that im above the age to use discord in my country any way of them actually reading it?

[brisk spruce]

Did the Clyde message include that you need to send a message for the report to be forwarded?

[zenith granite]

I made a follow up 5 days ago but the original ticket does not even exist now

[brisk spruce]

That's.... not the most detailed introduction from your side to the issue.

When making a ticket even for a "reupload", make sure that the target audience knows what you are coming to them about.

They have different reps answering each ticket so that's why this is necessary.

[zenith granite]

so what do i do

[brisk spruce]

You should just wait since you already went through with opening a new ticket.

[sour python]

All right ty so much

[cosmic viper]

is there a way to have talking perms without to have the checkmark tick for channels

so verified role can see the channel, talk permissions can talk in the channel, and muted cant talk

[brisk spruce]

Are you asking for a way to bypass Onboarding?

[cosmic viper]

idk man the problem im running into is i cant find a way to set upn a channel so that a role can see the channel, a role can type in the channel and a role is muted from the channel, the mute role dont work

im trying to make a "press" category, however when i set up the channel permissions the mute role breaks

i swear it worked before

[brisk spruce]

You could either manually setup a muted role or just have a bot do it, doesn't matter either way.

[left shoal]

😭whats trump doing on discord

[cosmic viper]

i have the roles setup but the problem persists with that they can still type in the channel even if they are muted since the (X - / - ✅) has been changed or something

[brisk spruce]

You have to make it so that the Muted role can't type in any channel.

There should be a send messages in this channel permission.

[cosmic viper]

if i do the press access role i have to do the ✅ option correct?

since verified cant type in there by default

and when i do that when they are muted it still lets them type

[brisk spruce]

Well it's expected that verified users will have access to your general channels.

[cosmic viper]

isnt that the whole point of the verified role anyway

verified can see the channel but when i do the press access i have to put it at ✅ option or they c ant type in the press channels

[cosmic viper]

you need to make sure the muted role is above the regular member role in the role list i believe

yeah i did that 😭

make sure proper channel permissions are set as well

[brisk spruce]

That's.. how it works yes.

You have to do that for every single channel with the View and Can send Messages permissions.

[cosmic viper]

uh so how would the mut erole work since when i mute someone it still lets them type

is it because the ✅ bypasses the permissions

[cosmic viper]

^

[brisk spruce]

Yes, you have to set it to ❎

The muted role should have Can Send Messages set to the red X.

Honestly sounds like you need a proper vague permissions revamp.

[cosmic viper]

yeah they are so messed up when i did the mute / talk perms just now the mute role dont work even though i set it to X

[cosmic viper]

im actually trying this out and cannot seem to figure out how to properly setup a muted role myself

[sharp gate]

Is there a complete list of Discord's syntax, mentions, etc? For example, I just learned that you can mention Server Guide by using < id:guide > and I don't recall seeing this information anywhere.

[cosmic viper]

i swear it was a completly different setup like some years ago

i thought it was too

[lucid lichen]

Hii im sorry for asking but does anyone know how to fix this? My friend can hear everyone except me and others hear just fine except her even tho she didnt change any settings. 🙁

[cosmic viper]

moving the roles above eachother does not work either

[cosmic viper]

https://support.discord.com/hc/en-us/articles/360045138471-Discord-Voice-and-Video-Troubleshooting-Guide have her run through this and see if any of it fixes the issue

[dawn hedge]

how do you get the old discord UI on mobile for IOS?

[lucid lichen]

Okay thank u so much we will try it!

[sour python]

Wait I didn’t even make an account for the discord support, should I just re submit a request?

Oh ok

[empty junco]

You can’t

[boreal lily]

Good day! I have a question, if i change my username, how long does it take to make my username available for other accounts again?

[cosmic viper]

i believe 2-4 weeks, not sure tho

[indigo tendon]

At around 5 o clock my discord app uodated to the new ui even though i stopped updates on the app, is there any way to revert this because its extremely hard to use with how big my hands are.

Also , is there any way to see whose online in the new ui??

[boreal lily]

Oh i thought 24 hours :(

[dawn hedge]

Same the new UI is so bad

[indigo tendon]

my hands are cramping really bad from how compact and tight everything is.

It genuinely sucks to use and i might uninstall mobile cause of this, or atleast start looking for alternative messengers and see who all in my friendgroups wanna switch over

Whats up?

[dawn hedge]

The least they can do is give everyone an option to switch back

[indigo tendon]

or just a way to enable some of the old features.

ive never had physical pain from using an apps ui before, but 30 mins in this and here we are.

Why? Tos violation?

[dawn hedge]

I have a feeling they’re gonna get a ton of complaints today bc they switched everyone over

[indigo tendon]

Oh you have no idea

[dawn hedge]

Is this from today??

[indigo tendon]

almost certainly

[dawn hedge]

Wow

[empty junco]

Nope for the downgradeing, as to who’s online yep just hit the channel name

[dawn hedge]

I’m gonna leave this discord but sad to see there is nothing we can do to revert

Discord admins if you’re reading this change it back

[empty junco]

They won’t as they already said they won’t

[indigo tendon]

99% sure theyre gonna do nothing or lock behind nitro

[dawn hedge]

What a joke

[indigo tendon]

honestly yeah.

what specifically is wrong with your account

[dawn hedge]

Oh we’ll see ya guys

[indigo tendon]

See ya, atleast we got confirmation of the finao nail in discord mobiles coffin

[dawn hedge]

Yeah will wait for someone to find a solution on Reddit or something

[indigo tendon]

you need an actual discord mod for that then, sadly i cant do anuthing.

Tos violations generally dont care if you were lying or not, sucks but is just the way the game is.

https://support.discord.com/hc/en-us/requests/new

This is the website to submit a ticket

[abstract sequoia]

the deepstate is here to purge anyone who hates the new UI

[indigo tendon]

discord really got that glumbocoined ceo mindset to be pleasing investors with new 'updates'

sure ig

[abstract sequoia]

i turned off updates so i didnt have to look at it

and literally in real time it changed to the dogshit UI

[indigo tendon]

Same

[abstract sequoia]

if i wanted to use the new UI i wouldve used it

[indigo tendon]

at 5 o clock sharp my life was forever altered 😔

[jaunty obsidian]

Do not do this. No member of staff will accommodate this request.

[cosmic viper]

silv how come ur the only actual staff that helps prevent misinfo and provide insights here

[indigo tendon]

If you have screenshots of old dms you could try to msg one if the ppl and spiderweb your way back

[jaunty obsidian]

I'm not, Subrosa comes around pretty often as well.

[cosmic viper]

but its been weeks since subrosa was last seen here

[indigo tendon]

yeah despite me not liking the new ui and all the problems i do appreciate the help yall put in here , jobs def not easy

Like, do you have ANY of your friends discord names

if you message them from this account, you could possibly ask then for other accts or back in servers

[jaunty obsidian]

I've said this before, but don't let stories like that convince you that you aren't going to receive help. You are.

[indigo tendon]

Ah. it be like that fr

[jaunty obsidian]

Without talking about anybody specific - because I'm not - I want to emphasize that listening to other people's stories isn't helpful in this context.

People who complain about losing their accounts for 'no reason' or 'my tickets were just closed and no one listened' are not necessarily telling you the truth. Any number of things might've happened - they could have provided bad information, failed to respond, or written in to the wrong form. Usually, though, people who complain about their appeals being ignored had their appeals denied, because they did something that legitimately got their account banned.

Sometimes, really terrible things that got their account banned.

[indigo tendon]

Oh yeah ofc, the person just in here lost their acct cause of chargebacks but said it was nothing in the actual chat.

i just sent em towards discord ticket support lol

[cosmic viper]

i see that more often than not here, people will either come here and talk about how their account was disabled due to a false underage report, or it'll be 'i didn't get an email i didn't do anything wrong'

[zenith ocean]

thats because of how discord report system works

[cosmic viper]

elaborate

[zenith ocean]

i think when you report message, it fetches message to report queue
and when reported message gets modified by his author, in reports there no original message content

[jaunty obsidian]

I have a lot of sympathy for anyone who has had their account suspended and is going through our appeal process. I was a Discord user before I ever started working here and I'd be pretty distressed if my account was suspended, too. I'd want the situation resolved as quickly as possible and I'd naturally want to talk to a human being to understand more.

The people who do this work care very much about helping people as quickly as possible.

[zenith ocean]

thats why you can get banned for saying number less than 14

[cosmic viper]

i try to sympathize as well cus ive been in their position beforehand at one point, thats why i tend to just take their word for it rather than jumping to any conclusions and let em know the only steps they can take to resolve the issue

[cosmic viper]

you get disabled for this if you actually state that you are underaged in your message

[zenith ocean]

no i'm not dumb

i always specify context in answer

[cosmic viper]

you dont get disabled for 'stating a number under 14', you would have to literally make it known that you are underage in the reported message

and i believe the topic of editing messages with malicious intent has been covered in here previously but im not sure

[zenith ocean]

yea

[cosmic viper]

meaning asking something like "pick a number 1-10" and then editing it to "how old are you"

i swear silv touched on that topic at one point in here

[zenith ocean]

yes

[jaunty obsidian]

We specifically watch for that behavior and do not action it.

That doesn't mean mistakes don't happen, but there's a wide misconception that all you have to do to get someone banned is to edit a message to which someone replied with a number under 13.

[cosmic viper]

misleading the support team is a violation in itself, no? personally i believe that users that intentionally do that should receive a warning of some sort to hopefully prevent them from doing it again

this was a recent change i believe as i have never seen a user have the ability to login to their account while its disabled

i think its specifically meant for underage reports tho

all you need to do from here is play the waiting game, also make sure you don't submit duplicate tickets. just remain patient during the process

there have been many people that have regained access to their accounts after remaining patient like this guy for example

[jaunty obsidian]

If you're of age and do what we ask of you for verification, you'll get your account back. It's not a game of chance.

[cosmic viper]

as long as its clearly visible i believe you're good to go

[tribal wraith]

does anyone use the regex option for the "block custom words" rule in automod? i cant find any regex patterns online for bad words like slurs and stuff (e.g., n-word, etc.)

[zenith ocean]

i got https://www.regextester.com/116803 on n-word regexes in google

i also found https://github.com/Blank-Cheque/Slurs on slurs regexes

[cosmic viper]

ive used this before it works nicely

[tribal wraith]

thank you

[tribal wraith]

it looks like its only for the hard r, but what about for the a?

[hearty perch]

does anyone know if making the same 3 related tickets will still get me a reply from a real person and not a bot or am i blocked from like that action thing it said on some guidelines form?

it says solved but its not actually solved

[cosmic viper]

creating duplicate tickets will have them marked as solved automatically

[hearty perch]

yes i know that but will i still get a response?

like how long we talking if so

[cosmic viper]

unfortunately there is no ETA

[hearty perch]

also does anyone know if anybody else accounts got disabled for joining a server and getting their account disabled instantly for "spam/platform abuse"?

[iron wedge]

soo i just got a dm from someone i used to know from another server.

He said he got hacked because of another person with a similar username to mine, and had his entire friend group mass report me. not really sure what to do because he blocked me and I wasn't even really that mad since I'm sure there's some way to resolve it, just not sure how; I've done literally nothing wrong and don't exactly want to get banned, is there somewhere I can go to report the problem before anything happens to my account?

[short marsh]

That's fake

Their account is compromised and that's the beginning of a scam.

[iron wedge]

oh?

[short marsh]

Report them and anyone they tell you to contact https://dis.gd/howtoreport

[iron wedge]

they blocked me, so they didn't tell me to contact anyone, but thanks.

they weren't in a server, it was in private dms, which is why i was confused

but basically after telling me it they deleted the messages and blocked me

so

[jaunty obsidian]

Mass reporting isn't a thing that can get your account actioned. You either did something violating our community guidelines or terms of service, or you didn't. More people reporting you won't change that.

That having been said, this is also how a very popular DM scam starts, so don't worry about that either.

[safe moss]

Can take weeks or up to a month. Maybe even longer.

[hearty perch]

i heard it took 30 days for someone and they made the same amount of tickets as me so lets hope im lucky

[iron wedge]

thank you

[safe moss]

You'll just have to wait and see. I've currently waited about 26 or so days now and counting

[hearty perch]

alright
give me a update if you got yours back if you dont mind

[safe moss]

At this point I'm just gonna assume they won't but sure

[short marsh]

You only ever need to submit one ticket per issue

[orchid steeple]

Is it possible to regain ownership of my server if my account that owned the server was banned

[short marsh]

It is. There are some requirements, but they'll tell you what they are if you don't meet them yet

Go here: https://dis.gd/contact

[orchid steeple]

ok i just submitted it

[frank bramble]

I have a question. What does this mean?

I didn't get it but I found someone who did

[peak estuary]

People making stupid jokes, its not real

🤓

[cosmic viper]

is anyone's else's media not showing?

[tall geode]

im not getting sent password reset emails so ive been locked out of my account what do i do?

[tall geode]

this is an alt so i can actually ask people about said issue

[autumn rose]

So I fell for a scam and lost my account to that person and I really want my account back, how do I speed up the process of account recovery?

[frank bramble]

does anyone know if activity status says what you're doing on web?

[outer dock]

How can we change back to the old ui? I can't find the button.

[rich gazelle]

realistically you just need to make something that matches the first 4 letters, since there is very few legitimate words that contain them. This can be circumvented using similar-looking unicode characters, but there's realistically little you can do about that

[rich gazelle]

this is in regards to preventing the N-word

[quiet tiger]

this feature is amazing, i wish it wasnt limited to 10

[rich gazelle]

you cant

[cosmic viper]

do any of you guys know how to make a black speech bubble gif, the one you see just about everywhere, can't find one from a google search

[quiet tiger]

only if its from an integration (edit: it may also be called a connection i cant remember) on your account, otherwise there wouldnt be any other way for it detect that

[rich gazelle]

???? can you show an example?

[rich gazelle]

10 lines should be plentry tbf

[cosmic viper]

https://tenor.com/view/the-peeper-speech-bubble-gif-25522030 something like this

[rich gazelle]

prolly just use a video editor to add the overlay and convert to a gif

[cosmic viper]

is there any automatic way

[rich gazelle]

uhh search up gif maker

I doubt there's something that will automatically spit out specifically something with a grey text bubble lol, but hey i might be wrong

[cosmic viper]

oh well, if ive gotta use a video editor then why not 🤷

thanks anyways

[rich gazelle]

most gif makers let you add a video and then overlay a sticker

actually i found one lmfao

@cosmic viperhttps://imgflip.com/gif-maker/509278864/Speech-bubble

hopefully that's what you're looking for

[cosmic viper]

how am i supposed to swap out the gif from that

[peak estuary]

theres an image creator bot, i dont remember the name, but ik they use it in memeplex

one of the settings is adding a bubble

[cosmic viper]

ive got it now

how'd you find that anyways

[radiant geode]

i need a mod

NOW

<@&1168422950685384765>

[short marsh]

What's wrong

[radiant geode]

me and nugget server and going to get hacked and nuked same for are accounts

[short marsh]

Like our role says, we aren't employees

[radiant geode]

Well

[short marsh]

Wdym "going to get hacked"? Like someone threatened to? If so, report them https://dis.gd/howtoreport

[radiant geode]

THANKS

[rich gazelle]

uh... a google search?

well duck duck go actually, but same difference

[cosmic viper]

I didn't get anything from a google search on discord speech bubble

had no idea imgflip had stuff like that either

[rich gazelle]

I'mma be really passive-aggressive but only because it's funny: https://lmddgtfy.net/?q=speech bubble gif maker
edit: full-length link because shortened links are sus, sorry
edit2: changed it from "let me google that for you" to "let me duck duck go that for you" because I don't trust google or gprivate

[cosmic viper]

lmao thank you

[north wyvern]

Hello, i would like some assistance regarding my main account that got disabled for being "underage" even though i am 18 years old.

[gusty dirge]

Yeah usually you're supposed to send a ticket to discord support with valid I'd proof of your age.
Sometimes though they just ignore your appeals and delete your account anyways

Happened with a member of my server

[north wyvern]

I already sent a picture of my face and my school id with vaccination card, but without my discord username. is that okay?

[north wyvern]

Did they managed to get their account back?

[gusty dirge]

No it got deleted unfortunately. You should most probably send an official ID card. Not a school ID card. Something issued by your country's government. Like for India we call it Adhaar Card. Or a Voter ID card. You should have included your discord username. Also the picture should have good clarity of the details of the ID card

If I'm not wrong maybe passport works too if your government doesn't issue official Id for minors.

[north wyvern]

what about a vaccination card?

[gusty dirge]

Idk honestly.

[north wyvern]

the only problem here is Discord doesnt respond to people's request, we're being ghosted in this situation and its making my blood boil.

[ocean flame]

Dang you got your account disabled for being “underage” too?

[north wyvern]

yep. i thought the mods banned me from a server but nope, discord pulled me out of it

a few hours later, BAAAM. account got disabled.

[ocean flame]

Rip, do you know a particular reason that made you got disabled?

[gusty dirge]

If it makes you feel any better, discord's ceo was dragged to court

[ocean flame]

If it makes you feel also better i got an email like almost 24 hours aho

[north wyvern]

what

[ocean flame]

💀

[north wyvern]

well deserved, but why?

[ocean flame]

For an appeal, but they choice the wrong ticket so i have to wait 5 more days woo

[north wyvern]

they replied to you for the wrong ticket?

[gusty dirge]

That's completely your fault though. discord clearly states you shouldn't even joke about things like that in public servers or unknown dms

[ocean flame]

Well the actual one i sent was marked solved (my 3rd attempt)

[gusty dirge]

Discord clearly isn't doing much in terms of children's cyberprotection. Along with Zuckerberg and 3 others

[marble linden]

How do I appeal a ban

[ocean flame]

Support discord

You’ll see it when you search it up

[marble linden]

I looked it up online all it does is give me the documents no email or nun]

[ocean flame]

Wdym by documents

Should be here

[marble linden]

How long does it take

[north wyvern]

this is not enough, the fact that discord support doesnt respond to their client's complain is disgusting.

[north wyvern]

I didn't know it was a thing, i clearly had to explain it thru

[jaunty obsidian]

https://dis.gd/appeal

[marble linden]

I appalled it but how long does it take

Yall deleted my account of like 2 years

[north wyvern]

does this include the ones that got their accounts disabled

[jaunty obsidian]

That's what appeals are for, yes.

[north wyvern]

Wait, are you a real discord staff?

[marble linden]

He has the badge lol

[north wyvern]

the ones that work for discord themselves?

[jaunty obsidian]

Yes, anyone who has one of these badges works for the company.