help with ender 3 v2 Neo screen

[torn stag]

AI Help

It sounds like you may be experiencing a firmware compatibility issue. I recommend checking if the firmware you uploaded is specifically compatible with the Ender 3 V2 Neo model. If it is, try re-flashing the firmware to ensure it was installed correctly. If the issue persists, you may want to reach out to the manufacturer for further assistance.

WARNING: This response is AI generated and may contain errors.

[surreal dragon]

Screen works, but motors do not. After updating the motherboard's firmware the motors do not seem to work, everything is plugged in properly, and the motors worked fine before hand.

[oblique gorge]

When you flashed did you flash the BLTouch version or standard?

[surreal dragon]

The only version that i can flash with is CR-touch

i can extruder filament via prontables app, but i cant move the motors at all

[oblique gorge]

Which leads me to believe we have the wrong firmware installed

[surreal dragon]

these are the only ones i can get, and i dont know which one to get

[oblique gorge]

Where did you download it from? The Creality site for the V2 Neo doesn't even have the 4.2.7 option

[oblique gorge]

You know what board version you have

[surreal dragon]

Creality Cloud

[oblique gorge]

None of those match

[surreal dragon]

i dont know

[oblique gorge]

You just bought it

What one did you buy

[surreal dragon]

Amazon

I still have the link

[oblique gorge]

What board did you buy.

[surreal dragon]

https://www.amazon.com/gp/product/B08G4MYYVL/ref=ox_sc_act_title_3?smid=A2R6EZHOAHSTO1&psc=1

This one

[oblique gorge]

What does it say there.

[surreal dragon]

4.2.7

[oblique gorge]

There you go

We have the wrong firmware installed

[surreal dragon]

but the one here only have 4.2.2

Where can I get 4.2.7?

[oblique gorge]

https://www.creality.com/pages/download-ender-3-v2

Ignore that it's non neo.

Marlin-2.0.1-HW-4.2.7-mainboard-V1.1.2-compatible with BLTouch and filament detection

[surreal dragon]

Do i download from this link, or no because this one is Ender 3 v2 but not V2 Neo?

[oblique gorge]

^

[surreal dragon]

okay sorry

i will download now, thank you

@oblique gorge Do I also have to update the screen?

[oblique gorge]

Ah crud the screen part may be different

https://github.com/mriscoc/Special_Configurations

[surreal dragon]

The firmware worked, the printer works! Thanks so much Derra (-:

[oblique gorge]

This may be better

[oblique gorge]

Holy shit yay

I was worried for a sec that we'd need to build a newer version

[surreal dragon]

Now I just need to find the screen Firmware, but the printer itself works!

[oblique gorge]

That may be due to the non neo version and that's on me

The mrisoc configurator can be used to build a (hopefully) fully compatible version

Lets you select the board, printer version, etc.

[surreal dragon]

So I just download the link you sent me, put in all my printer's info and it will output a file for me to use to file my printer's board with? Or do i flash the printer's screen with?

[oblique gorge]

Will potentially still need to update the screen

I have not used the utility before but know some other folks have

[surreal dragon]

im not entirely sure what I need to do, I cant seem to find the download on the github page, could you help?

[oblique gorge]

Have you built Marlin before?

[surreal dragon]

Nope never ever

[oblique gorge]

https://img.staticdj.com/5c1b2e933d11217fae6e50109deae5fe.zip

Found it

That's the V2 Neo firmware from the 4.2.7 board page

https://www.creality.com/pages/download-motherboard-v427

While knowing how to build Marlin is nice I am not subjecting you to that right now lol

[surreal dragon]

Thank you so much derra, i probably wouldve gaven up and just thrown it out, thank you so much.

[oblique gorge]

Did that work?

[surreal dragon]

Yes it worked! I had to flash the screen too but everything works perfectly now! thank you so much