#Please help

1 messages · Page 1 of 1 (latest)

last shuttleBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

hollow ivy
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Reach out to support via the links above. Include the full name and shipping address of the order. Then we can help fix the email issue.

rose blaze
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I already made a ticket on the website about it is that fine or should i do it here?

hollow ivy
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There is no customer support here, only on the website. Be sure you include the aforementioned information.

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If you haven't done so, respond to the automated email you received after making the ticket with it.

rose blaze
hollow ivy
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That's how you continue the ticket, yes.

rose blaze
rose blaze
hollow ivy
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And that is not the information you need to include. 😄

rose blaze
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Okay 2s

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The automatic mail that my parents got there wasnt a option to answer i included full name and the shipping address im prty sure

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in the ticket i made like 4 hours ago

hollow ivy
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It's an email. You click "reply"

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Ignore what the email said.

rose blaze
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Okay i made the ticket with all the info and then we got the robot mail it says we have to wait 1-3 buisness days for the answer

hollow ivy
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And you reply to that robot email with the full name and shipping address. So that when someone from our support team reads your ticket, they don't have to ask you to do so, and you wait even longer for a resolution. 🙂

rose blaze
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Shipping adress is home adress tight

hollow ivy
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It's whatever address you used on checkout. If that is your home, yes 🙂

rose blaze
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Okay so ill just reply to with full name and home adrress on the mail app on my phone ty fot the help :d

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😄

hollow ivy
rose blaze
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Im sorry this is kinda a stupid question but i didnt type the wrong shipping address or full name all i did was type the mail with .com instead og .dk

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so is it needed that i do all of that?

hollow ivy
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Irrelevant. We need the information to show you are who you claim to be.

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Anyone can claim they're you with just the order number and maybe an email. We ask for all this information to be able to make changes from a security standpoint.

rose blaze
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Okay ill reply to the bot with full name and home address

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ty again

rose blaze
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@hollow ivy This is what will get fixed right cuz i cant confirm it rn

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fierce pawn
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Please do not tag staff unless there is a moderation emergency

rose blaze
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okay sorry

fierce pawn
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