Expedited Shipping “UPS has not received the package yet”

[ebon lintel]

Hey everyone,

I purchased a wooting 60he v2 last week (5 days ago) and selected Expedited shipping. About a day after I placed my order I received an email saying it was shipped but since then my tracking number has been stuck on “UPS has not received the package yet” I was wondering if anyone else has had this problem and if so, how long did it take for wooting to drop off your package/ for the tracking progress to update?

This is mildy frustrating considered I’m already buying an overpriced product and paying for quicker shipping, yet it seems wooing has pushed my order under the rug. I’ve tried contacting wooting support but they only seem to respond by email and I have not heard back from them as supposedly it takes up to 7 days for a response.

How/ when can I expect to get a refund on my order if it does not ship and will I get a refund on my “expedited shipping” cost because this is ridiculous.

Thank you all ❤️

[waxen ruin]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[rare thicket]

lol I have this problem to it may be because they didn’t have any in stock so it had to be back ordered mines saying the same thing and I bought the same thing as you mine said 2 weeks so your might be around that aswell but that’s all I can say.

[quiet lava]

Not quite the same problem.

To put it briefly - Couriers don't consider the timeframe for their delivery, until they scan in your package, thus claiming possession of it. Even if they have it already.

[ebon lintel]

That’s a shame. I ever ordered the parts separately as they were in stock.

Also this might be a problem because I am moving apartments in the near future and if it is delayed too long I won’t be living here anymore.

So your telling my UPS has had possession of my package for 5 days and not scanned it yet? I’m sorry but that’s a little hard to believe

[quiet lava]

Welcome to couriers in 2026. I am unfortunately very serious.

It's become the norm, that they don't scan in packages on pickup, but only once they're at a later sorting center.

[ebon lintel]

At what point does wooting get involved if I don’t receive my order and will I get a refund on my shipping cost?