so.. basically exactly like the title says - i’ve had the wooting for about a week now? and what’s been happening is when i first.. click the laptop awake (?) and go to put in the password, it often spams the same key multiple times? like for example if i input 0, it outputs 00000 and sometimes even enters for me although i have not pressed the enter button.. i know its not a laptop problem coz the laptop keyboard works just fine when doing initial inputs.
(hope that’s an ok descriptor of what’s happening!)
#wooting 80he - key spam when first activating
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
would you mind trying to roll back the firmware? or trying out the beta?
https://wootility.io/?test-builds=true > Settings > Updates > Select test build > v2.11.0+rollback
https://beta.wootility.io/
if the issue persists please try booting without 8k polling rate
if that helps, switch the USB port preferably one that is further away from the current one