Wooting 60he not working

[tough ocean]

Hey I need help from anyone that can help I guess, I have a Wooting 60he and I done an update and my cable got pulled out by accident by me or the cat and now when I plug it in I get the usb noise but nothing being detected, no rgb no nothing

[sudden swift]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[wicked shell]

Open Wootility, click help on the left, follow instructions.

[tough ocean]

Doesn’t connect to the app or anything tho

[wicked shell]

And that is why...you click help 😄

[tough ocean]

Help isn’t there… it has nothing on app unless my keyboard connects I can’t see a help button to click and going to support and messaging them I haven’t heard back for 2 weeks now hence why I’m here

Never mind there’s a reset on the pcb and touching the 2 pins made it work

[wicked shell]

Pins? PCB? What?

Also the image that Kusushi shared above shows how to bypass the intro screen.

[tough ocean]

Yeah and nothin works on app unless my keyboards connected had this issue since owning the keyboard and yes the pins on the back of the pcb when you take it out of the case

[wicked shell]

What pins? Show me a photo. Cause uh...we don't have anything like that

[tough ocean]

It’s a pcb lmao they all have pins on the back where its soldered

[wicked shell]

Yes...and we don't have a magical reset to factory set of pins you can short. That's what I'm saying.