key sticking

[iron reef]

my control key is sticking and it is affecting my gameplay. I bought this keyboard last friday and it arrived yesterday. I dont know why it happens please help.

[strong sequoia]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[iron reef]

i removed the keycap and the keycap seems to be the issue. what can i do?

[vocal rune]

Have you tried reattaching the keycap back? Does it still happen?

[iron reef]

yes

let me try to like blow the dust out of it

[iron reef]

it was fixed for around 30 minutes until it started happening agian

[vocal rune]

Could you try replacing the switch for a spare on that comes in the packaging as well?

[iron reef]

forgot to add information

it only happens with the keycaps

but lemme try tho

no it doesnt work

idk if its called key sticking but dyk how like most keys doesnt have any resistance after clicking (like the dont shoot back up) but i feel it in the control key rn and i spam control key in the game i play and idk what to do abt it

[vocal rune]

Please contact official Wooting support using the Wooting Support Wizard linked above, make sure you include a video recording of the issue. In the meantime, you could replace the keycap with a less frequently used one that is the same size, I believe the Right Ctrl should be the same size

You can also include this thread in the ticket

[iron reef]

thank you

[iron reef]

this might have fixed the issue