#New Wooting TenZ 80HE not being detected after plugging in

1 messages · Page 1 of 1 (latest)

spark iglooBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

frigid canyon
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Try thisTenzy

mellow void
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this made it detect my keyboard then it started disconnecting and reconnecting my keyboard rapidly so I was not able to complete this step @frigid canyon

Screenshot_2026-02-14_130805.png
frigid canyon
mellow void
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I am not seeing Wooting Restore as an option and whenever it does decide to work after restoring firmware it turns off/disables after 30 seconds of using it @frigid canyon

inland sun
mellow void
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I am consistently getting the top and bottom right buttons to light up after holding them while plugging it in but it is inconsistently updating the firmware @inland sun

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I have never seen Wooting Restore in settings/other devices

sick violet
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Maybe the JST cable to USB-C daughterboard might've become loose during transport, have you tried checking that cable?

mellow void
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I don't have this screwdriver I'm just gonna return it