#(80HE Issues)
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
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- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
thanks for the post but I have to ask to translate your question and title to english. the server uses english as its language
Make sure JST cable isn’t coming loose from usb daughterboard to main board for your keyboard (process does require opening up the keyboard). Or that you don’t have any background process interrupting connection (IE certain peripheral/RGB softwares). Attached is a link to disassemble the keyboard to check JST cable. https://youtu.be/AnyG_a1kosg?si=FgEjyrTVoD3OfgJ9
Sometimes, you may need to fully disassemble your keyboard, whether it's to swap out stabilizers or replace components due to a defect. In this video, we'll guide you through the process.
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