DHL Problem ig?

[median rune]

I ordered my Wooting on Saturday, January 17th, and last week it was electronically announced, but nothing has changed since then. And I live in Germany and gets shipped via DHL. Is that usually happening or? Sorry for bad english

[royal comet]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[severe cave]

https://help.wooting.io/article/83-possible-problems-during-shipping-with-solutions

[warm urchin]

exact same as you still no change

[novel steppe]

You should also read the aforementioned article and go from there.

[median rune]

• I looked at the Wooting Hub and it says "Shipped to you"

[iron bough]

Ur not the only one, i know 4 people (including you) with the same problem ..

[median rune]

and i already reached out to the wooting support. hopes somebody helps me there

[iron bough]

i did aswell on monday still no response, check the other thread "wooting80he orderdelay" same issue for more people, i wish we would get an update from some officials whatever happens/happened cuz i dont think this is normal anymore. i tried to contact dhl and dhl said they cant share any details with me and i should contact the seller(wooting).
usually im a very patient guy if i get infos what happens, if they tell me something went wrong and i have to wait a few more days/weeks im completely fine but if i stay in the dark and i dont know whats happening and i see other people with similar issues im starting to get frustrated, i mean, no offense, but we still are customers who pay money for this.

[median rune]

you´re so right

[keen onyx]

Me too

From Germany here since 20.01 nothing happens, i contact the Support they told me it’s shipped and on the way to me. I called DHL and they told me they didn’t picked up the package. Wooting support told me then they think it’s lost they offered me a refund or send me a new package.

@median rune

[warm urchin]

How long did it take for wooting to reply? I have no reply from them after 3 days?

[iron bough]

I openend a ticket on monday no response..

[median rune]

It says 2-7 days + i also contact DHL and they say the label is created but nothing happened since then

[median rune]

I hope they reach out to me too, (the wooting support)

[atomic oak]

I have the same problem, since tuesday "electronically announced". I messaged the support last week and got the response: that it may be a scan error and I should confirm my shipping address, while they are working towards resolving the problem.

Also seems like an only Germany problem as I see in the Discord?

[median rune]

At least the support answers your question

[atomic oak]

It took a couple days. I'm sure you will also get a response soon.

[median rune]

Hope so

[median rune]

Doesn't help at all

[novel steppe]

It does though - In the sense that it tells you to wait a certain amount of time, and if the issues hasn't resolved, you have to reach out to support 🙂

[median rune]

i did

[novel steppe]

Good.

[median rune]

like 2 days ago

[mild sandal]

The auto-reply tells you that it can take X-Y amount of business days for a reply

[iron bough]

It's unfortunate to see that your shipment's tracking seems to be stuck on label created.

You may be experiencing what is called a No First Scan error, which occurs either when there is a problem with how the shipping label was created, or if the parcel carrier fails to scan the shipment when it gets picked up.

In the meantime, can you please confirm your full shipping address for me?

We recognize that this is an unfortunate situation, and we appreciate your patience as we work towards getting it resolved.

Message from support ticket

[median rune]

Still no reply from the customer support gg

[mild sandal]

As the auto reply says, it can take up to 7 business days. It all depends on how many tickets they have right now

[median rune]

Well yeah ik, i hope next week i get a answer

Let's see what happens.

[digital tendon]

Yep same here, lets hope we get an update soon 💔

[primal moth]

yeah you have to wait long

[median rune]

Ong?

[stark flare]

Got the same problem here, waiting since 16.01 and nothing happend, also no ticket response

[gilded rampart]

exactly the same issue on my end

[gilded rampart]

long as in? i thought it would be faster especially since netherlands and germany are neighbouring countries, but i guess that doesn't play a role when the product is shipped out in batches

[stark flare]

So a friend of mine just ordered his 3 days ago and already got his keyboard, i ordered mine 17 Days ago and got not a single information, he lives in Bayern, i live 1 hour away from the netherland, this is just not real

[keen onyx]

i answere them but nothing happens

😄

[gilded rampart]

yeah im also in germany, also 1 hour away, but as i said, its shipped in batches so it doesn't matter how close you are

[gilded rampart]

wdym " think its lost"

[median rune]

thats crazy

[gilded rampart]

yea, the thing is is that i have no issue with waiting, the problem is not knowing where your package is and what's it's current status

[median rune]

yeah

If only I could get more detailed information

Then everything would be fine, but you get little to no information.

[gilded rampart]

do you also just have the " shipped to you " on the wooting website, and on the dhl page it just says its been eletronically announced?

[median rune]

Yes

[stark flare]

Same

[gilded rampart]

yupp, i think we probably all have the same batch of keyboard lol

[median rune]

yeah

[gilded rampart]

at least we know its most likely an issue with the entire batch, and not only with the individual keyboard

[median rune]

Do you guys have the 80he in Black PCR Plastic?

[gilded rampart]

i have the 60v2

[stark flare]

i ordered the wooting 80he, my friend ordered the wooting 60 v2 3 days ago, it cant be that he already has it and we dont even have information

[gilded rampart]

or i mean, thats what i ordered

[median rune]

ahh

[severe cave]

Reach out to support

[median rune]

I already did that a week ago.

[gilded rampart]

i did, i just got sent an email to confirm my shipping address, i did, and then again nothing

[severe cave]

It can take up to 7 buisness days

[stark flare]

u ordered the 60he v2?

[severe cave]

Not even the "confirm your shipping adresse" ?

[gilded rampart]

yeah, on the 20th of january

[median rune]

no

[stark flare]

i ordered on the 16th wooting 80he

[severe cave]

When did you reach out?

[median rune]

I placed my order on the 17th.

[median rune]

on Tuesday

[gilded rampart]

yeah probably the same batch of keyboards they shipped out and just has some issues with it 😭

[median rune]

I only got the automatic reply.

[stark flare]

im so close to just order a new one, because my friend already got his even tho he just ordered

[median rune]

That's just crazy.

[severe cave]

Well it still takes up to 7 buisness days, and considerimg the current release of the Tenz 80HE and a month earlier the 60he V2 it does make sense that they are not as fast as you would wish

[median rune]

A colleague from Austria ordered a Wooting a year ago and also had to wait two weeks, but at least he received support.

[gilded rampart]

yeah don't do that that can't be the optimal move, just let them know via email whats going on, and they will ask if they should either send you a new one, or refund

[severe cave]

Didn't you read my message?

[gilded rampart]

if you order a new one you might get 2 keyboard and it'll take even longer to get your money back 😂

[median rune]

I have, but it's still frustrating that you pay €200 and don't get any help at all

[stark flare]

i would be ready to wait 1 year and just buy a 2. keyboard but they ignoring me

[severe cave]

Thats just not true.. it just takes longer

[gilded rampart]

hahahahaahh, yeah it sucks, i am in the same boat, we just gotta wait i guess, and reply to support as soon as they contact us

[median rune]

If they could just say, "Guys, it's taking longer and you have to be patient," then everything would be fine.

[gilded rampart]

ye you're right about there being a lot of work so im sure its not as easy to manage, the waiting is not the problem if you have information, sadly we don't got a whole lot

[median rune]

my point

[stark flare]

I just think, as it seems, its a bigger problem we have rn so it should be a priority? I also give the bigger problems more time

[median rune]

And I mean, there are several people who have the same problem.

[gilded rampart]

they most probably are, when they see multiple people with the same issue they'll react

[severe cave]

I get it, sitting in the dark is not the best thing, but don't worry support will come back to you even if it takes some time

[gilded rampart]

also from germany or just worldwide?

[median rune]

most yes

[gilded rampart]

well if its only a germany problem then it might as well be a dhl issue in the shipping

dudes stole the keyboards and dipped or something

[median rune]

Yes, DHL isn't the best parcel delivery service either.

[gilded rampart]

😭

[severe cave]

So what is? DPD?

[median rune]

Package should arrive between 10 a.m. and 1 p.m., arrives at 5 p.m. Thanks for that, DHL.

[stark flare]

the annoying thing is, dhl wont give u information, i talked with the cumstomer support and they claimed that they didnt recieve a package and only the lable got bought, but the wooting website says its on its way for me

[median rune]

DHL told me to write to the company.

[gilded rampart]

yeah that means its most probably in a massive dhl warehouse waiting to be scanned

so they have the package but they dont even know that they have it

[stark flare]

yeah they told me too, but i continues too ask until someone helped me a little

[median rune]

I have to say that the only delivery service that's okay is Prime.

[gilded rampart]

amazon prime is goated yeah

[severe cave]

It's more likely to be a system issue

#1464932720378384415 for some more information if you would like

[stark flare]

i usally only buy on amazon, it took me a very long time to be ready to buy

[median rune]

Yes, Amazon is good for ordering.

[gilded rampart]

yuppp haha, hopefully this issue gets resolved soon

[median rune]

yeah

[untold bronze]

Yea for me it got electronically announced at 18:17 on 29.01, then DHL said it arrived at their first center in Rheinberg (near netherlands), germany - to be sent to my region next at 12:36, on 30.01 (following day)

I have now received it at 12:30 on 31st.

There really shouldn't be a huge gap between the electronic announcement and DHL actually grabbing the packages.

[median rune]

Which Wooting did you order?

[untold bronze]

Wooting 60HEv2. I ordered on the 9th of January (it said it'll ship mid april, but luckily i am now already typing to you through it)

[median rune]

hmm

Well, I received the message from DHL on January 21, and nothing has changed since then.

Announced electronically

[untold bronze]

Just giving you guys that information to judge the "real" supposed speed :)
I personally feel like this is a fulfillment center issue.
DHL will scan the package automatically as it runs through scanners in their center and add that to the path shown. Feel like there is a container of packages missing either in the fulfillment center or on the way from there to the first delivery hub.

[untold bronze]

It says on the way on wooting as soon as they create /buy the label.

[digital tendon]

same

[gilded rampart]

also in germany?

[digital tendon]

yep, still no news

[gilded rampart]

gotta stay patient

[digital tendon]

yep

pretty much

[median rune]

Anyone got a answer?

[gilded rampart]

still waiting :)

[warm urchin]

I got an email basically saying they will wait abit longer bit will get it resolved asap this was the 30 jan.

[median rune]

[gilded rampart]

@median rune @stark flare update, i got an email asking me if i want it resent to me or want my money refunded

[median rune]

What you do? refund or resent?

[gilded rampart]

resend ofc, idc about the money i just want the keyboard dude 😭

[median rune]

yeah me too, my current keyboard sucks but idk if should spent 20€ more for the tenz version but i dont like the ANSI Layout

[stark flare]

BRO WHERE IS MY EMAIL

I WANT MY KEYBOARD

[gilded rampart]

first, did you reach out at all?

[stark flare]

Ofc, 8-9 days ago

[gilded rampart]

after that, they asked me to confirm my shipping address, and then i responded to them with another email, confirming the address

and only then they asked me if i wanted to get it shipped again

[stark flare]

That’s crazy, prob gonna wait 1 more months

[gilded rampart]

2-3 weeks probably

[severe cave]

did you send multiple emails?

[stark flare]

No just one

My email was asking them if they could give me more information about my delivery status because it has been stuck

[severe cave]

you got the conformation reply from the wizard?

[stark flare]

Yes, it said 2-7 days waiting

[median rune]

I haven't received a reply either :) I've been waiting for a week now.

[severe cave]

well might send another if its really 8-9 business days ago

[median rune]

I did that earlier too, hope I get an answer then.

[stark flare]

Ima wait 1 more day, if then nothing happens I’ll just resend one

[severe cave]

iirc you didn't wait 7 business days

[median rune]

I sent my email last week :)

On Monday morning, I sent one.

Well, then wait another three weeks.

[sudden thistle]

Thats only 5 days iirc

[median rune]

Well, let's see what happens.

[gilded rampart]

this is what theyve sent me today, and i responded on the 29th

[median rune]

Okay

[gilded rampart]

you should get the same email tomorrow or the day after

if you had already confirmed the shipping address

[median rune]

I never received such an email.

Well, I only received the automatic emails from Wooting :)

[gilded rampart]

yeah same, first i recieve an automatic one instantly, then a manual one couple days after

[severe cave]

sending multiple emails will just delay it

[median rune]

Well, wait a week, let me put it this way: I pay €200 and get "Wait."

More detailed information would be enough for me, but even that seems to be too much.

[gilded rampart]

yeah i was feeling the same way but as time consuming as it is being impatient wont speed anything up

so we just gotta chill i guess

[median rune]

I'm not angry, I'm just a little unsure whether I'll actually have anything in my hands at the end of it all.

[gilded rampart]

you will, i mean this is the " worst case scenario ", so theyll just either send a new keyboard or give you the money back

[median rune]

Let me put it this way, I also had to wait two months for a refund, but at least I received more detailed information about what was going to happen.

[stark flare]

I am also a very patient guy, it would be no problem for me to wait even 3-4 months, but when there are multiple people having this issue and they let us wait is kinda sad, I bought it because I have no keyboard, I waited so long now for nothing, I just bought a different keyboard so I can do something while I wait

[untold bronze]

If it never arrives they need to give you your moeny back, it's not a scam, it's an actual company after all :)

So don't worrry, but once it's in DHLs "hands" they don't have more details than you do

[median rune]

The problem is the product was never in dhl hands

[untold bronze]

yea, they have a third party warehouse doing the distribution

They'll resend tho if it rly never goes thruj

[novel steppe]

That's what's causing the delay. Finding out where the package ended up.

And once it's been thoroughly investigated, it is either found or replaced

[scenic quartz]

I order keyboard on Nov 24, 2025 and have confirm ship adders on Dec 10, 2025, but until Jan 10, 2026 I still have not receive the keyboard.
I need to open support ticket myself and support staff tell me to order was returned to they warehouse.

Support staff help me to deliver again and until today I still cannot receive keyboard.

I still need to find support again to find out issue.

DHL website only show 'EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING' !

I don't know why I still cannot receive keyboard!

Does deliver keyboard need more two months!

[loud sparrow]

I also lost my package 📦 during the delivery process. Thankfully, I had the courier’s phone number, so I was able to call him and locate it. The company that had my package would never have given it back to me if I hadn’t called him. They kept telling me for two weeks that they didn’t have it, and the private delivery company (Colisprive) declared it as « lost » and was about to « return the product ». lol

Hope you get your Wooting soon

[median rune]

Thats crazy

[stark flare]

This scares me 🙏

[median rune]

Yeah me too

I guess we can just wait for a couple more days or even weeks to get our keyboard. Because if the expected delivery date was January 19-24 and it's now February 3, my patience and trust are slowly running out.

[crystal helm]

The unfortunate thing is, if your package has been lost/stolen/x, a whole investigation needs to start with several companies involved. These need to wait on each other fo inforrmation before moving to the next step etc. Res assured, when there's news and updates that can be provided to you specific order/situation, then our CS team will notify you and what the appropiate next step will be

I understand the frustration of your order being lost and youre just sitting there waiting for your expensive item.
But we won't leave you hanging, even if it takes a bit of time

[stark flare]

today is the 7th business day and i got no response, you recommend to send a new one?

[crystal helm]

No it will just get put into the back of the queue. Im sure one of my colleagues has your email assigned to them and is getting to it. They might be doing some digging first to see whats going on before replying

[fleet swan]

so guys i got a wooting 60he (the oldest version) and iam very happy with it, but i wanted smt new thats why i ordered the wooting 80he and some more stuff, this is the first time that i ever heared from wooting that there is an shippment problem. Please be respetcful with the wooting team and wooting got a better support than the rest of the market.

[digital tendon]

I have now gotten this aswell, hopefully I get my wooting before the end of the month lol 😭

[gilded rampart]

doubt that's gonna happen but let's hope lol

[digital tendon]

Always be optimistic fr, besides, the fact that DHL or Wooting (unsure 100% who it was) messed up with the packages doesn't mean they'll mess up again and the estimated delivery times will prolly be accurate 😭

[gilded rampart]

yeah just unlucky scenario, best case scenario ill have my keyboard in like a week but, we'll see

a week after they ship it out that is, which will only happen after they take a look at my mail and actually sent it out, which can also take up to a week

[digital tendon]

Trust, we ALL are getting our Wootings in the next two weeks 😭✌️ (which would be nice because this would be my first mechanical keyboard since a year of using some random cheap one after my old mechanical keyboard broke)

[median rune]

Yeah, i can understand that.
Thank you for the help

[stark flare]

So I got a update today, after waiting since 27.01 for an ticket answer they instantly offered me a replacement or a refund because they knew what the problem was, I asked for a replacement, we’ll see when I get a new update

[median rune]

I haven't received an update yet, maybe the email got lost.

[crystal helm]

people are still working dont worry!

[severe cave]

Just don't spam them with tickets, this will just take even longer

[median rune]

I don't spam

I'm waiting, but people who wrote on the same day as me have already received a reply .

[crystal helm]

not every email is done by the same person

[digital tendon]

I assume you get assigned to a random person on creation of the email/ticket, and depending on how fast that person works and how many emails they already have determines the speed of the response 😭

[strange relic]

I've seen a lot of ticket systems in my career, what you're describing has never been the case in any of them

[sour trench]

80he Problems rn? Cuz i ordered one like 4 days ago and havent got any more notifications and no more tracking info

[crystal helm]

no this is most likely what happened to an earlier batch/ Sounds like you ordered a keyboard over the weekend, so its gonna most likely ship out this week if everything is in stock

[sour trench]

So more like end of the week Update on shipping?

[crystal helm]

probably yes

[sour trench]

Kk

[devout vector]

So guys did you find any solution to this Problem. I was just reading about it. And I have the same Problem as everyone else, I also live in Germany and ordered on 29th of January and it also says that it is shipped but on DHL just says digital label created.

[novel steppe]

The "solution" is to wait for the courier to scan in the package, and if it exceeds our stated timeframes, reach out to support for further investigation. 🙂

https://help.wooting.io/article/83-possible-problems-during-shipping-with-solutions

[stark flare]

I ordered on the 16th of january and waited till the 27th until i created a ticket because it was stuck on label created, i then waited till today for an answer and they responded with an replacement or either an refund. So if you ordered on the 29th i recommend to open an ticket of the label was created 3 days ago

[digital tendon]

Made a ticket, they were preparing a replacement and it conveniently shipped, so now I have to make a ticket to cancel the replacement 😭

[stark flare]

how long where u waiting for the answer on the replacement?

[digital tendon]

They answered the next morning, so i got pretty lucky 😭

or I think it was 2 days later? Unsure rn

[stark flare]

i confirmed my shippinh adress and said i want a replacement, did you get an email after u did that and what did they say

[digital tendon]

To sum it up, they said they'll create a new replacement shipment and ship it to me in the next few days

[digital tendon]

so yeah, you'll prolly get an email soon, but I guess they might've solved the problem with the old DHL packages since mine finally went through :p

[median rune]

I think it's really great that you're all getting support . I sit here checking my emails every 20 minutes and see nothing.

Tomorrow is the 7th day, and according to support, I should receive a response within 2-7 days.

We'll see.

[digital tendon]

Ay man, sometimes you just gotta stay patient. The support lowk just made me put in more effort than I should've, since I literally now need to cancel the new shipment 😭

[median rune]

I've remained calm, but it seems it could be days or even weeks before I get anything :)

Support, let alone the keyboard

Let me put it this way: I placed my order on Saturday, January 17, and on Wednesday, January 21, I received a notification from DHL. I waited five days and then wrote to customer support, and the only contact I had (apart from Discord) was with the automated email :)

[stark flare]

You ordered one day behind me, maybe youll get an email tommorow because the one day difference in importancy maybe?

mine arrived today 13:30, you prob get urs tmr too

[brave plume]

ordered on 29.01 a wooting 80he got electronical announced on 30.01 and no update since then :(

[patent peak]

Same for me.
It's only been a week, but I'm getting more and more impatient

[patent peak]

DHL updated

Preparation for onward transport

[median rune]

Hope so

[devout vector]

It just updated for me that the order is on the way so I hope it updates for you aswell. I’m from Germany

[median rune]

Yeah same

[median rune]

Was the e-mail in the spam folder or normal mails?

[forest narwhal]

Also mine i got update from dhl its coming Sat 7 . Feb

[median rune]

https://tenor.com/view/funny-gif-9791600234365446047

[median rune]

Well i hope i get my keyboard at the end of the month

[crystal helm]

hope your wootings arrive safe and sound!

[median rune]

Until what time can support respond? Probably until 6 p.m., right?

[crystal helm]

the latest would be between 5-6pm CET

[median rune]

Ok ok

[stark flare]

Just a normal email

[median rune]

https://tenor.com/view/flight-reacts-gif-25011344

Well, eight days without support is great

[median rune]

Slowly, it's not funny anymore. Tomorrow is Friday, and I can't expect an answer until Monday. Great.

I'll get my keyboard after GTA 6 comes out.

[gilded rampart]

update, got an email that dhl got my keyboard and tomorrow it will be shipped to me

so i'll get it either tomorrow, or the day after

and unrelated, my discord got hacked, gg

[median rune]

damn

Well, I say I'll get my keyboard after GTA6 comes out.

[gilded rampart]

not sure why ur email is not being answered honestly

[median rune]

No idea, they seem to be on summer vacation right now.

-200€

Thank you for that.

If I write another email now, it seems like it will only take longer.

[stark flare]

So as it seems, they are slowly answering all the people, tbh I think ur very very unlucky but will get an answer but sadly ur prob be the last one to get one

They offered me a replacement, I answered them and they send me an answer the next morning so when u get an email it will prob be very fast

[median rune]

Yes, let's see.

https://tenor.com/view/flight-reacts-flight-yikes-flight-meme-gif-12822158462297009384

[digital tendon]

Ayy I got mine today :) I'm having a VERY good time with it and its really clean

[gilded rampart]

glad to hear, can't wait to finally get mine too, only a day or 2 away

[digital tendon]

Yeah, it's an insane step up from the cheap random 20€ keyboard I had that was starting to break 😭

[gilded rampart]

before wooting i had a steelseries apex pro, which is still a pretty decent keyboard

ive just been wanting a wooting for a long time, it's not like my upgrade was 'neccessary'

[digital tendon]

The wooting looks fire though icl, that's why I spemd the 250€ instead of the fun60 or whatever it's called for like 1/5th the price 😭

[gilded rampart]

did u get the 60 or the 80

[median rune]

I'm happy for you.

[gilded rampart]

if anyone in support reading this, could you please answer if you guys located the batch, or just sent us new ones, im asking just out of curiosity

[median rune]

Slowly, I'm starting to feel like I've been badly scammed D:

I haven't received a response from support in almost 10 days.

[gilded rampart]

if it was a local reseller or a store that could be a possibility, you're not gonna get scammed by the producer directly xD

[median rune]

Slowly, I'm starting to find it ridiculous.

[gilded rampart]

you wrote everything in 1 email chain yeah?

[median rune]

I wrote an email on January 27 asking where my package was.

If you exclude the weekend days, there are now 8 days of "Estimated response time 2-7 days." I'll see what kind of response I get.

https://tenor.com/view/spongebob-thinking-think-don't-overthink-overthinking-gif-3750208506975714674

[digital tendon]

60he v2 ✌️

[digital tendon]

Im assuming located, since my old order arrived instead of the replacement

[digital tendon]

I assume you're just being unlucky, if they dont respond by next week maybe i'd resent a ticket?

[digital tendon]

(I mean my next Friday of course)

[median rune]

Yeah

But still sad that i have to wait almost 2 weeks for a answer and almost a month or even more for the keyboard

[median rune]

https://tenor.com/view/verycat-cateat-gif-7339469281817108398

[crystal helm]

whats your order number? See what I can do (:

[median rune]

EU398619H

Ty

[forest narwhal]

@median rune My keyboard will arrive in about 10 minutes it’s 5 stops away

[median rune]

https://tenor.com/view/flight-reacts-shocked-gif-9885796698302419555

[rare oasis]

Enjoy it my guy

[gilded rampart]

update, my keyboard arrived

better than i could've imagined, wort the wait <3

[median rune]

Well, that's great!

[median rune]

Just received a message from DHL saying that my keyboard will arrive on Monday after all.

[crystal helm]

huge! It seems like your emails got merged the wrong way and got 'queued' back in line, hence why it took so long to get a reply. Apologies for that.

[median rune]

Thanks for the help

[crystal helm]

just a little longer!

[digital tendon]

W ❤️

[digital tendon]

Ayy, w,

[rare oasis]

Glad it's resolved for you my man

[median rune]

ty ty

[stark flare]

Everyone getting there keyboard now, but will they send my replacement still

I dont have my keyboard

[boreal gorge]

Hi i bought the tenz takeover hut didnt get the photo cards huhu

[crystal helm]

please make your own thread, this is not related. Also there is not photo card with the keyboard, only the black postcard

[median rune]

The Wooting is coming today—it's crazy how fast DHL delivers.

[strange relic]

You mean... after they lost your package for a few weeks?

[median rune]

Do mistakes happen or not?