Ordered a 60HE+ and a wrist rest. Package arrive with only the wrist rest and no keyboard. Have put in a customer service ticket but haven’t gotten a response.
#Did not receive product in box shipped.
oblique owl
carmine summitBOT
Ordered a 60HE+ and a wrist rest. Package arrive with only the wrist rest and no...
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past bane
Did you get an automatic reply after submitting the ticket?
oblique owl
Yes. But I haven’t received any follow up since then.
past bane
How long has that been now?
oblique owl
A little over a week
past bane
Give them a few more days, and if nothing comes along you could reply to that email once to make sure
wraith moat
Going through the same experience. Will update if they respond this week.
oblique owl
Going through the same experience. Will update if they respond this week.
Likewise.
wraith moat
Anything on your end?
oblique owl
Nothing yet.
wraith moat
It’s crazy they don’t prioritize correcting their own mistakes
slow sapphire
Investigating shipping issues like these is unfortunately not a simple matter. Lot of people Bert to get involved across companies and documentation has to be shared around.
We're working hard to get to the bottom and replace anything not correctly shipped.
wraith moat
There’s zero communication that it’s even being reviewed. We are only getting an auto reply.
slow sapphire
And some tickets are more difficult to provide a meaningful response for. Almost all tickets are processed within the 2-7 business days we mention in the first auto-response.
We currently have 9 tickets in total across the system that haven't been manually responded to in over 7 days.
oblique owl
I recieved a response this morning probing for more information.
wraith moat
Same here
pale wind
I hope it won’t happen if I order an 80he some day
oblique owl
Did you get an automatic reply after submitting the ticket?
Are you getting any help on this matter?
past bane
Are you getting any help on this matter?
You've pinged the wrong person, I did not have any problems, I just tried to help you a bit 
oblique owl
Oh sorry for the incorrect ping
oblique owl
Going through the same experience. Will update if they respond this week.
You getting any help on your end?
wraith moat
No response after sending additional information. They asked for the same type of photos I submitted originally in the first ticket. Anything on your end?
oblique owl
Their operations center is conducting an investigation and they requested for me to submit a police report. No ETA on how long this usually takes or any insight on if i'd be reciving a refund or a replacement. I don't expect to get either any time soon at this point.
wraith moat
Wow, that’s excessive. What a terrible experience. They take about a week to respond to each email too.