One of my LEDs is now a different color than the rest, is there a fix?

[inland elk]

I have an 80HE and now the led for my mode-change switch is a different color than the rest of my LEDs? My software is up to date and I dont remember doing anything that would cause this to happen. What should I do about this?

[coarse mountain]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[inland elk]

Honestly it doesnt show up well in the photos but what once used to be a near-perfect white is now a jarring purplish-pink irl on that one switch

[radiant kite]

Nothing you can do about it. One of the LEDs are failing. Reach out to support.

[solar sable]

Is this surely a case of bad led? Could it have something to do with it's calibration? I have my 2HE for less than a month, but I can notice that different shade on some switches too. I have them all set to white-ish and they all have that light blue tone to it, but on some keys it's actually more of a white or that pink white. It's very noticable from the side if you look under the keycaps

[inland elk]

well considering i havent done anything to it, it used to be the same color has all my other switches, and in the software its the same color as the rest of my switches, i think its definitely an led issue

[solar sable]

So I guess we're in a same boat here. It's weird, because I only notice this on a couple buttons if I set them all to white. If I use any other color I don't notice any difference, that's why I thought it might have something to do with the calibration only. If this are dying/defected leds it's really a shame. I mean I have the keyboard since December, come on. Honestly I would expect a little more consistency with a 200€keyboard. Did you reach out to support? What are you going to do?

[inland elk]

reached out to support, since my board is under warranty theyre sending me a replacement pcb, and if all is good after testing then i send the defective one back to them. as for consistency, theyre just leds. its really luck of the draw, even the "highest quality" leds risk failure no matter what

they did tell me to record the board using the "cycle" effect though to see if its an actual led dmg issue or js a calibration issue

[solar sable]

So we're both getting a new pcb.

[inland elk]

mine was dmg

[inland elk]

guess so lol

[solar sable]

I was hoping for calibration but no

[inland elk]

i mean yours might be, if you run through their diagnostic steps and it comes out as faulty then it is what it is

[solar sable]

it's weird if I set it to any color but white, I can't really see the difference.

[inland elk]

since they use multiple leds per switch its likely js one of them thats slowly dying

ive also noticed that its much less noticeable on other colors

[solar sable]

The picture I posted above was also sent to support and they said it looks like a defective led. I also have some other keys pink like that

[inland elk]

unfortunate man

[solar sable]

yeah I hope

would hate to switch the pcb just to find out it's the same. How fast did your led start doing that?

For a month of use, I have quite a lot actually

[inland elk]

ive had mine for a bit over a year now, if the new pcb has an issue then theyll js send another one

[inland elk]

oh yeesh that super unfortunate, i dont think ive seen anyone have that many dying leds so quickly before

[solar sable]

we'll see how it works out

[inland elk]

yep