Arrival

[formal snow]

Hey I placed my order on the 25th December and I wanted to ask when can i expect the arrival

[calm kiln]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[knotty flare]

Depending on where you live, they have to ship it to the closest warehouse first, I’m in Canada and expecting a week or more.

You can always check the tracking via the hub, it should give you an estimate and the current step you are at

[pseudo kiln]

Uh ... no 🙂

Your order to Canada is packed at our NL warehouse and handed over to the courier. It isn't handed over to a warehouse in Canada, THEN shipped.

[knotty flare]

Okay 🤣 glad to learn how it’s working for wooting myb for the confusion, it should still give you an estimate of the date for you so I think that’s the best way to know it actually

[formal snow]

Germany

[knotty flare]

I think the best way to know is really checking wooting hub for your tracking info, mine say 1-10 January.

[neat tundra]

has is shipped yet? Placed my order on the same day & still stuck on 'Ready to pack'

[knotty flare]

Rn I am at the step “ship to you” with the tracking of my package (it still hasn’t started yet I ordered the same day too). I woudnt worry much about it not moving since there’s a peak at wooting and the orders might take a lil longer (:

[neat tundra]

will I get an email notification with the tracking asw? because I check on the website daily

[knotty flare]

I did receive an email giving me the tracking with UPS, it was in my spam inbox. You can still see it in wooting hub, it should give you the direct link to whatever ur transport is.

It’s looking like that on wooting hub (: should look similar in email.

[formal snow]

Yeah now it’s shipped to you

[neat tundra]

did u get an email with tracking?

I don’t want to check the website every day ..

[pseudo kiln]

Yes.

[snow vessel]

im super late but download shop it can show you a location of where it is and usually for me updates me on arrival time faster than emails

[jaunty vortex]

The Shop app has been wrong regarding wooting for many in the past though, so maybe be cautious about its accuracy

[pseudo kiln]

Shop guesses. Always. It doesn't communicate with us or the courier.

It's purely an estimated date

[formal snow]

its is like that since i have the tracking number, is that normal?

[nova pilot]

ya

dumb wording but yea

[formal snow]

okk ty

[formal snow]

yayy

but thuesday is weird the city is only 40 min away

[neat tundra]

wird wahrscheinlich heute schon kommen mein bruder

[formal snow]

ja ist in zustellung

[floral ether]

was heißt das?

[neat tundra]

touchdown

[floral ether]

gz

[high sapphire]

Where did you order boxed ti switches?
I can only order them bagged not boxed