Wooting account

[karmic fog]

Hello, I placed the order on my Wooting account but it's not showing up. What should i do please

[quartz tide]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[cunning kestrel]

Wait an hour.

[karmic fog]

Okay thx

[cunning kestrel]

Did you receive an order confirmation email?

[karmic fog]

Yes

[cunning kestrel]

Then it should appear by itself within the hour on the hub.

[karmic fog]

Okay, thank you very much.

[karmic fog]

And I also have another question: when I enter the tracking code, it says, "Sorry, your tracking attempt was not successful. Please check your tracking number."

[cunning kestrel]

You may need to wait a couple of days. Couriers are slow to scan.