Firmware issues

[winter gate]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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[worn trout]

If you select this View option in Device Manager, do you see either your Wooting 60HE or Wooting Restore? Tried another USB port?

[brittle cedar]

i see wooting restore and yes

[brittle cedar]

i tried resetting but it appeared as unknown again

[worn trout]

So the restore process goes through successfully but afterwards it still doesn't work and you don't see it in Device Manager (other than the unknown device)?

[brittle cedar]

not sure, i tried holding escape while plugging it in for 5 seconds then looking but im not sure if im doing it correctly

[worn trout]

"Holding Escape" has been a common AI answer I've seen from people, but it's not the right keycombo to enter restore mode

[brittle cedar]

this worked