#Update of Wooting 80 HE to Version 2.12.1 not possible

1 messages · Page 1 of 1 (latest)

fervent kettle
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After updating Wootility Web to version 5.2.1, I wanted to update my Wooting 80HE (currently installed version 2.11.0) to version 2.12.1. I'm using the "Brave" browser (1.85.116) and have also tried "Chrome" (143.0.7499.41). I'm supposed to click the "Allow the browser" button to select "Wooting Restore." Unfortunately, nothing is displayed; I only get the message "No compatible devices were found." How can I install the latest update on my Wooting 80HE?

strange sandalBOT
# fervent kettle After updating Wootility Web to version 5.2.1, I wanted to update my Wooting 80H...

Thanks for posting your support request!

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nimble sluice
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why are you trying to do a recovery to update firmware

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just go to settings and update

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what youre in is the firmware recovery

fervent kettle
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It is NOT the firmware recovery. I will do now a lot of screenshots to show you

round pendant
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does the keyboard go into restore mode in the middle of this process?

fervent kettle
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the spacebar turns yellow in screenshot 2 after clicking this button

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I tried the same procedure with the "Wootility App" installed in Windows 11. Same result

mighty hound
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Have you tried plugging the keyboard into a different USB port on the back of your PC?

Do you have RGB software running in the background? If so, disable it and replug the keyboard.

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Can you open Device Manager > Select "View" > "View by Container" > Expand "Wooting 80HE" and take a screenshot

fervent kettle
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No Wooting restore here

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I tried 2 other USB-Ports and with the second one it worked. The firmware was updated successfully to Version 2.12.1

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Still no Wooting Restore in the device manager but i can see it in the Browser now

mighty hound
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"Wooting Restore" should only appear in Device Manager if the keyboard is in restore mode.

round pendant
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if the space LED is yellow, that indicates it's in restore mode

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first thing I would try here is a different usb port