Made two support tickets and still haven’t heard back, first one made on December 5th.

[latent laurel]

Will I hear back?

[arctic matrix]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[static cosmos]

While we do have a lot of tickets, the oldest one is from the 12th.

Could you please share your order number so I can locate your ticket?
EU123546 || US123456

Note: I also recommend checking your spam folder in case we sent a respones.

[latent laurel]

I heard back today! The ticket was from the 5th though, I can email you the confirmation if needed,

[static cosmos]

Sorry for the mistake, I thought the original post was regarding a technical ticket (different team, different ticket load).