#Order — Where Is It?!

1 messages · Page 1 of 1 (latest)

pseudo hearth
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Hello, I placed an order on November 24th and I still haven’t received anything. I got an update on November 28th saying it was ‘Shipped to you’, and another identical update on December 8th. Where is my order? I’m getting quite worried, as I’m not receiving any further information or an estimated delivery date… Can someone please help me?

primal solsticeBOT
# pseudo hearth Hello, I placed an order on November 24th and I still haven’t received anything....

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!