Changing the order from the black v2 to the silver

[whole halo]

Hey
I reached out to wooting support abt If I could change my black 60he V2 to the silver/white. I send my email on the 29th of November, I got an response that said that theywe gotten it but nothing else. Is it too late for the change or could I cancel the order and order the silver/white one after that

[median kernel]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[muted bison]

Not too late. But our order edit staff are doing their best to respond to the massive amount of tickets we're receiving about changing their founder orders around.

Just gotta be patient. 🙂