#60he fully stopped working

1 messages · Page 1 of 1 (latest)

hardy pier
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My 60he is no longer responding at all, it's not showing up in wootility.
I've been waiting like 3 weeks after contacting support and didn't even get an acknowledgement email. How can I see whether I've actually properly contacted support or when can I expect any response? I don't even mind paying for repairs or something, but I would like to know what happening.
The keyboard broke completely just a couple of days after the warranty expired, so I'm not expecting the world. But with a complete failure like this I would like to know what steps I should be taking, like looking for a replacement or repair...

I'm feeling a bit helpless by using the official channel and not hearing anything back.

snow axleBOT
# hardy pier My 60he is no longer responding at all, it's not showing up in wootility. I've ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

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sacred holly
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You should receive an automated response right away. Checked spam?