need help about pre ordering v2

[white patrol]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[noble prairie]

that's not how community support here works. ask your questions in here. if not comfortable with that, reach out to support via https://wooting.io/support and wait a few days for a reply

[candid agate]

sorry about that, i have problem with this

[noble prairie]

are you trying to put the entire address on that line?

[candid agate]

yes

what should i do?

[noble prairie]

you need to put the city and whatnot further down

[candid agate]

is that save to put my street in company and apartment line?

[noble prairie]

like here's an example at least with US address formatting. it works the same way all online ordering works.

[candid agate]

im in indonesia

[noble prairie]

well here's an example for that. Put the city, providence, and postal code in their respective boxes and your house address (or where ever you recieve packages) in the address line. If its an apartment or something like that, you can put that in the second line for the address.

[candid agate]

wait lemme try

im in apartment

[noble prairie]

you can delete that pic so you don't doxx yourself but does it not try to autopopulate a valid address?

[candid agate]

should i only add street name?

not detail

[noble prairie]

when you say detail, what do you mean? In the US, we only have streets and street numbers to specify locations...like this

[candid agate]

there is no building number for detail

bad country bro

[noble prairie]

I'd personally do the street or whatever on the address line and details to specify the location or whatever on the apartment line.

[candid agate]

im in apartment should i put name and my unit?

and adress only street

[noble prairie]

for sure put the apartment info on the apartment line

[candid agate]

yes i put apart name and unit on apartment line

[noble prairie]

if that's the only identifying marker outside of your apartment info then yeah

[candid agate]

and only street name on address line

[noble prairie]

sounds right

[candid agate]

ok lets try and wait december xD

thanks for the help

[noble prairie]

2 things will happen if that doesn't get accepted:

1. wooting will hold until they get a valid address from you
2. it gets shipped and the shipper can't use that info to find where to deliver and they send back to wooting (which then wooting will need to get another address from you)

but as long as it has all the info that a normal shipping company can locate to deliver, you should be golden

[candid agate]

nice info