Connecting my 60HE

[rain linden]

I just received my new Wooting 60HE and plugged it in for the first time. It lit up normally and worked right away.
However, when I opened the Wooting app, the keyboard seems to have automatically entered Restore Mode. Since then, it no longer lights up or works.

In the device list, it only shows up as “Wooting Restore.”
I’ve already tried using the reset key combination as described in the guide, but it didn’t help.
I also can’t connect to it through either the desktop app or the web version.

Could you please help me get the keyboard working again?

[latent stone]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
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• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[high gull]

So if I understand correctly you've tried this and your keyboard is still in restore mode?

[rain linden]

thx, it worked now. The update w as not downloaded ...