#How long does it typically take for support to email you to confirm they got your ticket?

1 messages · Page 1 of 1 (latest)

fickle sparrow
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Hey there. I sent a request on my new account to request a discount code for the wrist rest that fits the wooting two he since I was ordered a wooting two as a gift. It says you can contact support via email to request a discount if it's within 30 days of your keyboard order. I sent one, I got an automated email stating to make a ticket on the website and that after I made the ticket I would get an email stating my ticket was received.

I made a ticket on the website and never got an email stating my ticket was received, nor a discount code (or however they do it). It's been several hours, how long does it normally take for the automated system to confirm receipt of ticket (not ticket being answered).

oblique canyonBOT
# fickle sparrow Hey there. I sent a request on my new account to request a discount code for the...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

stable jetty
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should be pretty much immediate

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might be in spam

fickle sparrow
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Forgot to check there. Good call. I'll see if it is

fickle sparrow
# stable jetty should be pretty much immediate

It was in my spam.

Is the discount for the wrist rest usually a check out code that's given via email? Do you know how long it typically takes to be sent? Want to order ASAP but want to wait for the discount

tulip nimbus
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No it's shown on your hub account - And should be automatically applied on a checkout where the code is valid, if you're logged in.

fickle sparrow
tulip nimbus
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Correct. It should show the discount being applied.

fickle sparrow
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Okay, I'll try again in a few days and check for that discount