Order cancellation and refund

[pearl vigil]

I canceled my order after paying online. When will the full amount be refunded to my card?

[lyric crystal]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[thorn tundra]

It can take a few days to a week

[pearl vigil]

Is it normal to write like this?

[thorn tundra]

Yes

[pearl vigil]

Okay, you say it will take about a week, let's wait, then thank you.

[thorn tundra]

It up to your bank really

[pearl vigil]

Okay

It gives this error on your website

I wanted to inform you.

[thorn tundra]

If u wrote a message to support u just have to wait

[pearl vigil]

Okay, I'll wait, thank you.

[pearl vigil]

This is starting to get a bit frustrating, frankly. Why isn't there a refund? The order I just canceled will be moved to cancellation status, and I'll have to wait for the money to be deposited. Why isn't anyone doing anything? Did I make a mistake trusting Wooting?

2-3 business day ?

[iron marten]

Most of the company are out of office till early next week.

[pearl vigil]

According to Dutch or international trade laws, you must make the refund within 14 days of the order cancellation notification.

If the company's decision to suspend the process is going to disrupt it, why should it concern the customers? I've been waiting for a week for the cancellation process to be initiated.

[iron marten]

Sure. Most of the company has been away for just under a week. So we're Gucci

[pearl vigil]

I don't understand why you're making fun of Gucci?

Will they return next week?

Thank you in advance for your help.

[iron marten]

It's a phrase. Means we're all good there.

Yes. Most staff are back in office on Monday.

[pearl vigil]

Okay, thank you.

[next lotus]

Monday next week right? Cus I have that problem too

Should I put my order on hold too?

[vital scaffold]

Yes please put it on hold