#Wooting 60HE Bricked (Restore not working)

1 messages · Page 1 of 1 (latest)

humble epoch
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I have had issues overall with my 60he in terms of making profile changes and firmware updates, I attempted today to install the new firmware and it got stuck during step 5, now my keyboard does not work at all.

The device shows wooting restore in other devices but it does not show in the web utility at all, I have tried to do the reg update here: https://help.wooting.io/article/146-error-during-update-or-restore

As well as followed steps here: https://help.wooting.io/article/90-how-to-restore-reset-my-wooting-one-or-wooting-two-flaretech but device no longer works at all or shows up in the utility.

Additionally tried restarting PC couple times, used different USB ports and USB cable too, same results.

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Error while Updating or Restoring your Wooting keyboard

The purpose of this article is to outline the errors you can face when Updating the firmware or Restoring your Wooting keyboard with common causes and solutions

How to reset, recover or restore my Wooting

The purpose of this article is to help you with the factory reset, restore and recover process to solve any issues with settings, actuation or connection issues

summer palmBOT
# humble epoch I have had issues overall with my 60he in terms of making profile changes and fi...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

lost anchor
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If you've tried all of the troubleshooting steps, you should make a support ticket with our support team (links above)

agile horizon
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also make sure youre using a browser like edge or base chrome without extensions

#

so nothing is in the way on that front

humble epoch
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Yup tried that and even downloaded the wootility app itself and same results, guess I will make a ticket then

agile horizon
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yeah thats best then our tech support team will get you sorted

humble epoch
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Gotcha, is this most likely going to be an rma or dont know (too soon to know)?

humble epoch
obtuse rampart