Error in shipping adress

[pulsar nebula]

Hello, i just order a keyboard.

I failed in the city in my order adress and can't change it.
Can you help me, please ?

[meager bronze]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[tulip wing]

If your keyboard isn't shipped yet, you can change the address from Wooting hub https://hub.wooting.io

[pulsar nebula]

@tulip wing hey, ty for the fast answer.

I have this msg on the wooting hub :

[tulip wing]

Can you put your order on hold? If not, then you have to contact carrier to change the address.

[pulsar nebula]

Nop, "Error cannot put the order on hold". I purchase at 22:04

[tulip wing]

Contact DPD about the address change. Also send Wooting an email and let them know about this, just in case.

[pulsar nebula]

oh , edit isn't grey anymore. I can modify 🙂 thank you

[tulip wing]

Nice