#« Ready » order with a defined date: do you think I will really receive it on that date?

1 messages · Page 1 of 1 (latest)

warm dragonBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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candid wyvern
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There's a reason there's a range of days. If it hasn't been packed an picked up by the courier today, then it definitely won't deliver tomorrow.

cold charm
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Between the 7th and 18th you can expect it

candid wyvern
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I did in fact not notice it wasn't the 6th xD

cold charm
lament sand
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🤣

lament sand
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I understand all your words... but how can this happen?

#

How can the date be postponed by two days? 🤣

raw zealot
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The end date of the range is still the same, what does it matter?

candid wyvern
lament sand
# raw zealot The end date of the range is still the same, what does it matter?

I'm a developer and when I made the purchase, I chose to take the "zinc" version which was 100% available and in stock: the initial delivery date was June 5 and I'm starting my new developer contract on June 6.
What does it matter? My current keyboard isn't suited to long-day coding, and for €400 I was hoping for fast delivery.

lament sand
candid wyvern
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That was the explanation. Too many packages to pack in a day, some get packed the day after.

lament sand
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As for the price, it shouldn't "just happen": I ordered last Wednesday and if the order arrives on the 18th when all the material was available, I find that a bit scandalous ... If I'd known, I'd have bought the normal plastic version 100 € cheaper ...

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But ok ... I'll wait and see

candid wyvern
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I don't see the connection between any of those things. Fact remains that the fulfilment center have a lot of orders to pack sometimes - and it might take longer than the initial estimate to pack some, hence the shift in the estimate.

lament sand
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Thank you for not being aggressive, because I just don't understand wooting's lack of transparency: when the products were in the basket, everything was supposedly "available and ready to go as soon as purchased".
And I don't see any coherence in your words either: when in my job I'm suddenly swamped with new contracts, I take on freelancers to get the job done faster. The customer should never pay for a company's mismanagement.
The fact that Wooting isn't able to pack orders quickly because the order rate is rising shouldn't affect me (especially when the advertised lead time is extremely fast when you choose the premium pack instead of the standard pack, which was scheduled for July, and they tell you just before you buy "Everything is available!)

I'll just close the ticket. Thanks anyway, despite the aggressive tone.

candid wyvern
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At the end of the day we are not the ones packing the orders. We rely on partnered fulfilment center companies who work with many clients (companies) to stock and ship their products.

This is exactly why we provide such a broad estimate, because we cannot predict if they're having a slow or a busy week (outside of the more obvious holiday seasons and such)

The estimate changes when it has to, not because we want it to.