visual feedback is always active like I'm pressing a key but I'm not.

[crystal terrace]

Thanks for posting your support request!

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[young cliff]

do you happen to have a magnetic desk, like the ones from secretlab?

[weary lodge]

No..

[dense burrow]

Stock 60HE cable? Plugged directly into the PC? Does turning the brightness down to 0% help any?

[weary lodge]

All of them yes still do not work for now

[hollow lion]

Did you do anything to the keyboard that could have damaged it in any way?

[undone torrent]

have you tried replugging the keyboard? does it still occur? can you go to https://analog-monitor.wootility.io and send a screenshot or record a video?

also do you have a metal desk with magnetic deskpad by any chance? such as the secretlab magnus

[weary lodge]

It's literally new. I have used it for 1 week in total, and it has been like this for the last 2 days.

[weary lodge]

Yes I tried it and it still occurs.

[weary lodge]

No.. My desk is made of wood

[undone torrent]

have you tried other usb ports as well?

[weary lodge]

Yes I tried all of them

[undone torrent]

do you have a different usb-c cable on hand that you could try?

[weary lodge]

Not currently but I can buy it to try

[undone torrent]

i'm trying to rule out any power related issues, so giving another cable a go could help us here; it's weird it happens on pretty much every key as shown on the analog monitor website

i will ask again, do you have any strong magnet or metal object close to the keyboard that could cuase the interference?

[weary lodge]

Yes. I will get another USB-C cable, try it, and let you know how it goes.

[weary lodge]

Literally I don't have. I only have a laptop, a second monitor, headphones, and a keyboard on my desk.

And my wooting was working perfectly

The other day when I turned on the pc I encountered this problem suddenly

[undone torrent]

i'm not sure if it has been suggested, have you tried performing a restore?

[weary lodge]

Yes I tried it too twice

[snow basin]

I have the same issue on an 80HE, and it only happens with one key (the 6 key, if that matters).
It's generally unpredictable - sometimes it only happens in tachyon mode, sometimes it happens outside it.
The key is also less accurate than others - if I hold any other key halfway, it will stay there, but with the 6 key, it jumps around the few nearest positions (like, instead of staying at 3.20, for example, it jumps around anywhere between 3.18 and 3.22).
There's been times where it stopped triggering by itself (I don't know why), but then I couldn't press the key down all the way - it'd go up to about 3.93 and not go higher.
Also, this is my only key that is sensitive to the way the keycap slightly tilts - triggering like i'm pressing it slightly if it's tilted downwards.

[dense burrow]

This thread is becoming quite a long read.

A reminder that Discord is not customer support - If you need help from us, you will have to reach out via the website. This is just for community based help between customers. 🙂

[snow basin]

I swapped the switch for one of the replacement ones and the random actuation was fixed (@weary lodge could help you too)

[weary lodge]

I wish there were only one key. Regardless of the number of keys, every key I set to 0.1 presses itself, so I have to swap the switches for all keys in this case.

[snow basin]

Then it seems we have slightly different issues, not sure what else to offer you
Good luck regardless

[weary lodge]

Thank you very much for your suggestion, I hope you won't have any more problems