#Keyboard spams random keys

1 messages · Page 1 of 1 (latest)

valid bramble
#

I wrote ticket to support email about this, my keyboard sometimes spams keys that i press and also sometimes doesnt register keys at all and this affects me a lot when i try to log in.
See video attached.

ruby gazelleBOT
# valid bramble I wrote ticket to support email about this, my keyboard sometimes spams keys tha...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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ornate yoke
#

@valid bramble
can you try out this tool to see what the keyboard detects when you press the keys

as it look like a mux issue but best to check incase this is casued by software/firmware
https://analog-monitor.wootility.io/

valid bramble
ornate yoke
#

"only" on start up is pretty odd sounds like a system issue not processing the inputs correctly

Can you attempt to lower the polling to "1000" and see if this relates to "USB Hi speed"
Wootility > settings > keyboard settings > polling

valid bramble
#

Yo why it look like that 😭

ornate yoke
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may want to reconnect the keyboiard and maybe prefrom a Computer "Restart"

do you have other issues as of late that don;t seem related to the keybaord as it may be a OS issue

valid bramble
valid bramble
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its plugged in as far as it can go

ornate yoke
#

the Daughter board has a bit of give to move around a bit
this can help avoid stress on the port

so what you are moving is the daughter board than the port

valid bramble
#

@ornate yoke

ornate yoke
#

can you check the analog monitor to see what the keyboard detects

you can also try the RGB effeect "RT-Display" to see when the key is detected pressed/released

valid bramble
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its working again but ill keep them open incase it happens again'

valid bramble
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@ornate yoke are you able to return and refund the wooting if you feel like its acting slow or faulty?