#Is my order actually canceled?

1 messages · Page 1 of 1 (latest)

languid elk
#

An email was sent to me telling me that my order was canceled due to unforeseen circumstances, but on the official website I see that my order is still pending and the shipping address is in an unchangeable status. Does anyone know if my order was actually canceled? Do I need to repurchase?

cloud lindenBOT
# languid elk An email was sent to me telling me that my order was canceled due to unforeseen ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

cunning heron
#

Yes. It is cancelled.

languid elk
cunning heron
#

You should have received an email explaining the situation. 🙂