#Order Canceled "Fraudulent"

1 messages · Page 1 of 1 (latest)

pulsar mountain
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Hey everyone, I ordered a new Wooting 60HE+ Module Keyboard,
For some reason after a couple of hours my order was Canceled because my order was considered "Fraudulent", I retried to order the Keyboard and it instantly Canceled my order, can anyone help me to understand why does it happen?
Thanks.

solid mulchBOT
# pulsar mountain Hey everyone, I ordered a new Wooting 60HE+ Module Keyboard, For some reason aft...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

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spare ledge
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All info that can be provided is in the email

iron scroll
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A third part system determined that your order has a high risk of being fraudulent.

This is not an accusation that your purchase is fraudulent. Instead, it means that the risk of potential fraud is too high. The characteristics of every order we receive are measured, and a risk score is calculated. Above a certain threshold, orders are automatically rejected.

pulsar mountain
# iron scroll A third part system determined that your order has a high risk of being fraudule...

I've rechecked the things that can make my order look "Fraudulent" and I've made sure my Payment & Address information is written perfectly and that my Card is viable, I am not using a VPN and the Address I gave is my Private home (The email is my personal one also), any ideas please to why my order is still considered "Fraudulent"? I've tried using a different device to make the order and I got the same issue

iron scroll
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theres only 1 option we dont really list in the email: place the order under a different name, address and payment method. basically asking a friend/family member to order it to themselves and you pay them back however you decide is best. its quite extreme as a last resort kind of option.

pulsar mountain
iron scroll
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oh one tip for that best in the same US state/country