Ordered without having an account.

[fervent hamlet]

I ordered the 80he without having a wooting account so I have not received confirmation of my order. I used Apple Pay and there is an email associated with the Apple Pay card. Has anyone had an experience like this where they got the item without any confirmation or tracking given to you?

I ordered the keyboard on January 5th.

[native rover]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[regal tree]

you just make an account after your first order with the email the order is associated to

there is no real way to place an order for a hub account as its the email tying things together

[fervent hamlet]

I made an account with the associated email and no orders showed up?

Is that normal?

[regal tree]

as in the apple pay email?

associated with the order is either whatever email is tied to the payment method when using the quick checkout OR the handfilled email if you use the form below the quick checkout

[vale grotto]

Check your email inbox.

You always receive an order confirmation.

[fervent hamlet]

Yea the email that shows up when I clicked quick checkout with Apple Pay I never received a confirmation email of my purchase.

[fervent hamlet]

I have. Never received one

[regal tree]

do you still have the checkout url in your history from the successful completion? if so could you dm it?

[fervent hamlet]

Unfortunately I don’t I ordered it over a month ago

[regal tree]

hm you might have to send us an email so we can try and find the order and which email it was placed under

[fervent hamlet]

I have just waiting on a response. Was just wondering if anyone on here had same experience. Thank you for the help.