Wooting have held my package and are not responding to my emails

[versed kettle]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[sage silo]

and yeah, I see wooting support wizard, it's not answering my question and my second ticket isn't being answered

[hallow epoch]

Yes. Official support is entirely via support wizard for first contact and then email to continue stuff

[sage silo]

yeah, I've TRIED their support wizard. they aren't answering.

[hallow epoch]

If you have received their auto reply then there's nothing left to do but wait. If you reply to that email your ticket get's updated, so they'll see that, but they still will need to get to your ticket first

[sage silo]

I sent them a ticket last week. wtf is taking so long? I ordered this on the 3rd of january, I am hating this company more than I could possibly imagine already

[hallow epoch]

Well, thousands of tickets per day versus <100 employees (not everybody doing support), that's going to take a bit

[sage silo]

the issue is that they literally do not accept my address. I put my post-code into it. someone responded to my ticket asking me to confirm that my address was valid, that was weeks ago

when I send a response saying "yeah, that's my address, it's valid for literally dozens of other international shipping sites, please ship already", I receive nothing for weeks

[royal flame]

Please don't create multiple support threads for the same issue. No one can assist you here. Please wait for a response from support via email.