Transfer order

[bronze jacinth]

I just got the Wooting 80HE from someone. The original buyer refused to help me to transfer order because he said the order info have the credit card and address information. What should i do to claim the warranty? Sorry for my poor english.

[karmic magnet]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[pliant orchid]

If the previous owner is not willing to provide you with a copy of the order confirmation email sent to them originally, or use our ownership transfership tool, then there's nothing to do.

[bronze jacinth]

I have received the screenshot of order confirmation like this.

[pliant orchid]

Need a pdf print of the entire email.

Which will include their information unfortunately.

[bronze jacinth]

The original owner claimed that there were some cases that can claim the warranty using the SN serial number and order number only. Is it true?

[pliant orchid]

No.

[bronze jacinth]

Can the original owner contact the customer support to hide or edit the private information in the order?