Shipping Information

[dusky idol]

I had ordered a 80he module with lekker 45s and the plastic case a while back in december started shipping with UPS and on the tracking status it tells me they’re using Mail innovations later i’m sent usps tracking information and has been stuck on awaiting for package since jan 6 any help would be great

[shut merlin]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[supple grove]

So it’s already shipped? Have you tried contacting ups/usps? If not, I’d recommend doing that, along with submitting a support ticket with wooting.

[dusky idol]

it says on usps awaiting for package I've already contacted both ups and usps and they said they can't do much and already sent a support ticket to wooting a week ago still haven't heard from them

[supple grove]

Wooting is still playing catch up with support messages. Took me roughly 1.5-2 weeks to get contacted back for a ticket of mine.

Sounds like ups and USPS don’t want to take responsibility

[dusky idol]

yeah all im waiting is for wooting to see what they could do

[royal oar]

i have some problems with my order, i put the wrong email and now idk when is it coming and i already requests to change the email but idk if it did, also i don’t even know if they’re still going to deliver the keyboard without the tracking number so can anyone help pls