Deutsche Post Return Center

[raw gazelle]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[upper remnant]

this is something you should ask in an email reply to the email you got containing the return address

[spare trail]

who should I ask to

wooting or dhl?

when I wrote to social.wooting, they told me that I had to wait, but I have been waiting for 2 weeks

[upper remnant]

who gave you our return address

[spare trail]

someone didnt give me an address

I requested a refund before the wooting reached me

then I got a return label

its been 3 months

still dont know what to do

[spare trail]

the parcel did not clear customs and was returned to the sender

[upper remnant]

reach out to the email with the return label