stuck on label created

[dim matrix]

spent extra for expedited shipping yet I've just been stuck on label created for the past 3-4 days although wooting claims they've shipped

[upper glacier]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[dim matrix]

contacted ups aswell and they said they do not have the package, wrote wooting an email, have gotten no response besides auto bot

[deft sierra]

https://help.wooting.io/article/83-possible-problems-during-shipping-with-solutions

[dim matrix]

already seen that, the solution is to wait 7-14 days tho lmfao, didn't pay extra shipping for nothing, should not have to wait that long

and the other solution is to contact them, which resulted in a auto bot response, so their solutions are a load

[deft sierra]

Once Wooting has shipped it, it's all up to the courier. They have regularly been skipping the first scan. If you contact Wooting support you'll have to wait a while for a response, and they can't launch an investigation until the 7-14 days have been which at that point the courier has usually scanned it

[pure ridge]

Took at least a day for my order earlier this month to go from label created to ups receiving the order for shipment. Assuming you live in the US, if it said label created anytime after Friday morning, yesterday was the first day. Generally speaking, companies don’t drop off shipments on the weekend and Monday was a holiday.

[dim matrix]

ah yes didn't even think about Monday being a holiday, that's more than likely the case of why it's still label created

[stark bone]

@dim matrix it's chalked. I'm in the exact same situation. I fear I'm not getting my board for a couple weeks now. Paid for expedited shipping as well. Crushing.

[dim matrix]

Hopefully not a couple of weeks lol I'd be asking for my money back atp