#wooting website dosnt load on my pc

1 messages · Page 1 of 1 (latest)

pallid saffronBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Do you need to...

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undone acorn
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Your Router or ISP might be blocking the website for some reason.

lone thistle
undone acorn
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Unless you're on the same wifi, then you're using your phone network's internet.

lone thistle
silent glen
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I am having the same issue. I can not get the website to load on my laptop to check on my order of the three 80HE that I bought. Its very odd. It works on my ipad and iPhone but not on my laptop anymore. All are on the same network too. I have tried Chrome and Edge browsers. Looking for any support or suggestions on how to get the website to load.

silent glen
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Has anyone had this issue? I am trying to login and check on the order for three keyboards I placed and now I can't load the webpage on any device...

jade bear
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can i ask what country youre from?

silent glen
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The USA

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I don’t need any assistance after how you spoke to me.

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I have a record of this and will be including it. Unreal how you can think it’s okay to treat a fist time consumer who spent $600+ on three keyboards to support YOUR company. I will make sure to let everyone I know my experience.

undone acorn
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Uh.... what? 🙂

silent glen
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Uh…… what?

Do you work for Wooting as well? Is this how your company talks to customers?

Yes. I have a record of the way that I have been talked to my the Wooting staff and will be including it on my return of my $600+ dollar order.

undone acorn
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I was trying to find some context for what prompted this very out of the blue reaction, so yes. I am indeed working for Wooting. 🙂

silent glen
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Then km sure you will see the letter to the BBB in the US along with my credit card company contacting you and copies of communications from @jade bear who is single handily responsible for me returning my order without ever using your product. Total disgrace that you have people working for you who think it’s acceptable to talk to a consumer the way they do.

undone acorn
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I see - And you do not wish to expand upon what Tony supposedly did to prompt this?

silent glen
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I’m happy to share. Would you like this in an email correspondence or DM or okay with public forum.

I think for my records I would like it in an email.

I have also seen connections to members of your company on LinkedIn as well to communicate this.

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I can’t begin to explain how disappointing this is in the way your employees treat people who pay their salary by purchasing YOUR products.

undone acorn
silent glen
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I will also connect with Mr Limmen as well on this.

silent glen
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Also this is another one of your very professional employees. Is this acceptable behavior and way to communicate?

IMG_6811.png
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“You do you”. Along with being passive aggressive to a consumer?

undone acorn
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I'd like to think so, yes.

silent glen
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Oh okay.

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Well then I understand the issue.

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Best of luck to your company. I will be looking forward to my credit. And happily will let people know my experience.

It’s a big loss for your company. I bought three keyboards on my first order and was going to buy them for my entire company (100+) but I will not be reaching out order 100 units.

I will include this in my communion to Mr Limmen.

Have a nice day. Hope other consumers have a better experience with your staff.

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It’s comical that not one has anyone been apologetic. Crazy to be honest. Best of luck.