Ordered 2 weeks ago (buisness days), havent been able to see when its supposed to arrive. Sent an email in about it havent heard back, any work around for this or should i ask for a refund?
#2 weeks, cant track
steady thicket
icy flickerBOT
Ordered 2 weeks ago (buisness days), havent been able to see when its supposed t...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
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All of these types of requests need to be made via the Wooting Support Wizard!
cerulean ravine
Have you checked the estimate on the hub?
steady thicket
ive been in the hub but done see an estimate. Where would that be
snow canopy
Have you checked the estimate on the hub?
If it already shipped, then the hub is done providing information.
Contacting us via the support page is the right move here.
steady thicket
I sent an email in asking for a shipping update, is that the way to go or is the support page different
snow canopy
If you sent us an email to a noreply email address, or cold contacted us at social@wooting.io then you would have received an automated response asking you to use the wizard (link above)
steady thicket
Can you send the link for it, sorry. im on the hub and used contact support and its doing the same thing i did the first email, and that was sent to the social wooting email
snow canopy
Scroll up a bit. Big blue link.
cerulean ravine
If it already shipped, then the hub is done providing information.
Redd mentioned they ordered 2 weeks ago, not if it had shipped or not. If it had shipped there should be a button taking you to the courier's tracking?
steady thicket
it says its been shipped, havent had any update on it for the estimated arrival or the tracking number shows up nothing