I turned off my LEDs and they still light up | Wooting | Page 1

crude falcon Jan 12, 2025, 10:06 PM

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lean basinBOT Jan 12, 2025, 10:06 PM

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crude falcon

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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vestal pawn Jan 12, 2025, 10:35 PM

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how did you turn them off

crude falcon Jan 12, 2025, 10:44 PM

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on the app

vestal pawn Jan 12, 2025, 10:45 PM

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yes but how

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theres 2 ways to do it

crude falcon Jan 12, 2025, 10:45 PM

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vestal pawn Jan 12, 2025, 10:46 PM

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can you share the profile

crude falcon Jan 12, 2025, 10:46 PM

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yea

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18e7a4954c3d42dc63e91dec1c90fe243cea

vestal pawn Jan 12, 2025, 10:47 PM

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does the rest work with the pink and red?

crude falcon Jan 12, 2025, 10:47 PM

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i have the light on 0%

vestal pawn Jan 12, 2025, 10:48 PM

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oh whoops just noticed

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uhm best i can offer rn is save your profiles by exporting or duplicating and then ho to help and do a firmware reflash via the recovery

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then see if its fixed

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if not you wanna start a warranty case via the support wizard

crude falcon Jan 12, 2025, 10:51 PM

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has nothing to do with the profile, I've already tried others

vestal pawn Jan 12, 2025, 10:52 PM

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thats why i said firmware reflash

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i said to clone your profiles so they arent permanently lost

crude falcon Jan 12, 2025, 10:53 PM

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vestal pawn thats why i said firmware reflash

i did that

vestal pawn Jan 12, 2025, 10:53 PM

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then you do the second thing i said: use the support wizard to open a warranty case

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thered only be 1 failure point outside of the keyboard itself and thats if youd use something like openrgb, project aurora, artemisrgb, signalrgb, or other third party rgb apps

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if one of those write data through our sdk to the wooting then itll display it

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but i assume thats the first thing youd check given the profile is already using both ways to make the keys be off

#I turned off my LEDs and they still light up